4 it took a little while to get the vehicle after getting finance

Had a great experience at Birchwood motors some amazing cars at great prices There was no pressure to buy a car at all and felt at ease browsing . Luke helped me out and was so efficient and explained everything to me and got back to me with any questions I thought off . Overall I brought a lovely car , had great customer service and felt at ease and was very happy thank you

So far everything with my Toyota Rav4

5 stars

I've not managed to get the VW Caddy on the road yet as I'm still waiting for the log book but the service from Kelvin was 10 out of 10.

So far everything with my Ford S-Max has been all good, I'm very happy with it. I think the salesman name was Jamie and his customer service was great. There was no pressure, and it was an easy sale.

Everything with my Ford has been all good.

There's always room for improvement for everyone, which is why I haven't given top marks. But Jamie, the salesman was fantastic, he was very helpful to be honest, and easy to get along with. As for the car, the BMW has been great, and I love it.

I am extremely disappointed with the service I received from Birchwood Motor Centre. I placed a deposit on a vehicle, under the clear expectation that it would be secured for me. However, despite this, the dealership went ahead and sold the car to someone else without informing me. To make matters worse, when I asked if the car was ready, I was falsely told that it had an issue with the boot and was booked into Kia for repairs. This was clearly a lie, as the car was then sold to another customer. Such dishonest behaviour is completely unacceptable and demonstrates a serious lack of professionalism and integrity. Additionally, I was promised a loan car until another vehicle was sourced, yet when I asked about it, this promise was not upheld. This situation has left me without a car, which has been incredibly difficult given that I have a young family. The lack of accountability and care shown by Birchwood Motor Centre has caused significant inconvenience and stress, and I would strongly caution others against trusting them. A deposit should mean that the vehicle is reserved, and it is disgraceful that I was misled and ultimately left without the car I had committed to purchasing. I strongly urge potential buyers to exercise caution when dealing with Birchwood Motor Centre, as their business practices do not honour commitments made to their customers. I will be taking this matter further to ensure others are aware of their conduct.

Car is good as gold. No concerns (at least none so far!). Excellent support and help from Luke throughout the process.Only thing is I'm waiting for a copy of the pre delivery service schedule, which I need to support the warranty. If could have that, it's a 5 star rating from me. The car was immaculately presented.