68% Reviews
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56% Recommend
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16 reviews from our car dealer reviews community
Leave a review for Biscuit Motor Company

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16 reviews from our car dealer reviews community

Leave a review for Biscuit Motor Company
Click on the stars to start your review
"Ripped off"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I bought a car from them I paid for two years' free servicing and MoTs. Now they've vanished. That's theft in my book.

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+0 Found this review helpful

K Whelan in response to Ripped off

I did the same. They have not closed the Ltd. I shall send the directors the bill for the service.

"Terrible"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paid cash 4 a car from Biscuit Motor Company a few years ago.It had to go in 4 repair.A major part had snapped at front.Breakdown co. said must of been in a serious collision before I bought it with part snapping as i drove it WITHOUT ever damaging it as the company claimed.They did repair it after a LOT of tel. calls.I think this was only because I'd only had the car less than a month.I will NEVER use this company again.They were very friendly selling the car;but a different story repairing it.I'm just glad I came across these reviews so i could tell people not to trust any guarantees or warranty they give.They tried to say I had done the damage so they don't have to pay.UNTRUE.

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+1 Found this review helpful
"Great salesmen but watch out"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paid top money for a Golf GTI from Biscuit Motor Company. Great salesmen but car had been in an accident, no way dealership didn't know.

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"Very good dealership"
4.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I received my Ford Mondeo from Biscuit Motor Company it was spotless and in fantastic condition. I have had it for a while now and I have had no issues with it what so ever. The dealers were happy to help and were very nice people and I am really happy with the car.

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"Service "
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely shocking paid for 2 years servicing and that was in June last year but they forgot to mention that in the January of last year they knew they were closing down but yet they took payments not just off myself but loads more customers which are now left in the lerch and having to pay for a service these should have provided. It's a absolute joke!

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+5 Found this review helpful

G Cochrane in response to Service

Hi - we're in exactly the same situation. Were you able to get it resolved in the end?

Chris in response to Service

Did any of you's get any where with this am in same boat.

Khadine Whelan in response to Service

Hello, I am in the same position. Just went to call to book my service and the numbers are out if order.

Ian in response to Service

Dealer has closed down and anyone who has a warranty with AutoProtect, looks like its now void as the warranty cover is through the dealership. I only found out as I was also trying to get my car serviced.

Robin Fry in response to Service

We are in the same situation. Called to book our service yesterday just to find that Biscuit has closed down. Contacted Auto Aid who said the cover did not even include a service so we had been mis-sold. Complete waste of £300. Furious.

Debra Thompson in response to Service

Hi I'm in same situation. Tried phoning in December to book service and mot. What a waste of money!

Jon Smith in response to Service

I'm one of the many left in the lurch by Biscuit's closure which leaves me well out of pocket having paid for free service and MoT. Has anyone found details of why the closure took place and whether, if it went bust, there are administrators to whom claims could be made? Do we know who ran the business and what else if anything they control?

"Mr ballcock"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Shocking after sales would not recommend at all give up all hope on taking it back to biscuit motor company for them to try AGAIN to resolve the problem

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+0 Found this review helpful

EDWARD WOOD from Biscuit Motor Company in response to Mr ballcock

This is a fictitious customer as we have no record of dealing with this person. Perhaps the surname is self explanatory.

"lindsey mcfadden"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i have just purchased a vehicle from biscuit motor company , and it has been a very easy process very much thanks to richard dunham , he is a very friendly and knowledgable man who has made the purchase very straightforward , i have had previous vehicles from the company and each time i have dealt with richard and he has just been great and i feel he is a very hard working team player. i would definatly recommend biscuit motor company!!!!

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+1 Found this review helpful

Richard Dunham from Biscuit Motor Company in response to lindsey mcfadden

Thanks Lindsey - we're looking forward to our 4th deal with you in the future. It's always a pleasure.

"Helen Boyle"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would highly recommend buying from Biscuit, having once bought a vehicle from a lesser company still within vroom and had my fingers burnt, I now always return to Biscuit, they helped me purchase a car for my families requirements and never at any point did I feel pressured or rushed into a decision. I will always return for future purchases, even if they have not got a make and model of car which you would like they can find one for you, your then reassured that it has their quality assurance which is impeccable. This company are very well presented and welcoming to all customers. I would highly recommend them, the risk is too great to go anywhere else

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Richard Dunham from Biscuit Motor Company in response to Helen Boyle

Thanks Helen. It's always a pleasure to deal with you. We hope you like your photo on our Facebook page!!!

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"Paul"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a dreadful experience with buying a car from a large dealership at beginning of last year, and car was so bad ended up getting money back! Went to Biscuit just before Christmas on spec and what a contrast! Salesman (Richard) was extremely polite and helpful, no pressure even after test drive, and helped every step of the way with transaction. Could not be more pleased with the way he treated us. The car is just as expected and described and myself and my wife are well pleased with it. A couple of minor issues arose after collection which were dealt with on a booking as soon as I was free to get the car in, and the chap in charge of the procedure (Liam) was every bit as helpful and polite as salesman. On current performance, will have no hesitation in returning to them when this car needs replacing in 2or 3 years' time.

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Richard Dunham from Biscuit Motor Company in response to Paul

Thanks for your kind words Paul. We'll see you for your free service soon.

"Paul Whitfield"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealt with Richard when bought a Astra cdti what was brought in a px found him very friendly and helpful and loved the car

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Richard Dunham from Biscuit Motor Company in response to Paul Whitfield

Thanks for the great review Paul. We're looking forward to seeing you in the future.

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Dealership Information

For those in the North East looking for their perfect car; Biscuit Motor Company in North Shields might just be the answer they are looking for. They have a wide variety of family and prestige cars in their showroom and have part exchange and finance deals available which means you can drive away in the car that is right for you.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews3.4 out of 5 stars — Rated Average
Excellent
9
Very Good
0
Average
2
Poor
2
Terrible
3

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Contact Information

Address

Biscuit Motor Company
Orion Business Park Orion Way
North Shields
Tyne And Wear
NE29 7SN

Get in touch

0191 296 1627
http://www.biscuitmotorcompany.co.uk

Opening times

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Dealership Statistics

56%
Would recommend this dealer to family and friends
68%
Thought the dealer was knowledgeable and helpful
60%
Thought issues were resolved quickly and easily
68%
Percent of reviews responded to by this dealer

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Additional Information About Biscuit Motor Company

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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