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2 reviews from our car dealer reviews community
Leave a review for BMW Eastern Motor Company

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2 reviews from our car dealer reviews community

Leave a review for BMW Eastern Motor Company
Click on the stars to start your review
"mejw"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The cars are very good. The after sales service is poor, and the way the service department treats its customers is shocking. I will definitely buy a BMW again, but I would never do so from Eastern BMW.

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"devonsmith666"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our BMW purchased in the past from Eastern Motors has developed a flat tyre. We arranged for to have the defective tyre replaced and as the MOT is due in a month to have it done as well. We arrived at Eastern Motors requested time of 08:00hrs to drop off the car and proceed to a nice day at the Norton Hotel Spa as the estimated time of finishing the tyre and MOT was given at 18:00hrs. We returned at 17:00hrs to the garage to find the MOT still not finished! The MOT was finished at 18:00 at what transpires was the Toyota garage across the road, having paid for a BMW trained mechanic to deal with our car this was not exactly what was expected. It then transpires that the defective tyre was not changed as it seems they ran out of time and had no tyre fitters still at work at that time it then appears there was the first checks as to wither they actually had a tyre. In this time period of ten hours I fail to understand how our requested items could not be carried out having been pre-explained over the phone during the pre-booking. We now have the situation of sorting out the defective tyre at what is now an extreme inconvenience. Find planning and organising of car maintenance a time consuming disorganised chaotic mess and clearly un-reliable at Eastern Motors.

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Dealership Information

BMW Eastern Motor Company is an Independent dealership that is based in Newbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Services available
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Car Leasing
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GAP Insurance
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Ratings
2 reviews2.7 out of 5 stars — Rated Average
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Contact Information

Address

BMW Eastern Motor Company
Edinburgh Road
Newbridge
Midlothian
EH28 8SP

Get in touch

http://www.easternbmw.co.uk

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Dealership Statistics

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50%
Thought the dealer was knowledgeable and helpful
0%
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Additional Information About BMW Eastern Motor Company

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