Unfortunately I've been burnt by this garage, a combination of failings on an ex-demo M5 (the GSM's car) that was sold to me at distance with issues that they have refused to resolve or help with. Car had wheel judder that I had to sort out, it transpired that three alloys had been badly refurbished and started corroding when the car was a year old. After 18 months all alloys were in bad shape and Eastern refused to help or contribute to the cost of a proper wheel refurbishment job. The car had software issues that flagged several warnings to BMW including coolant engine failure... I had to get these looked at and ECU reset at my local dealer which is fine... but Eastern were absolutely not interested when I called and washed their hands of anything telling me it was "normal". Customer service non-existent for me and backed up by other reviews. AVOID.

This is the 4 time i had to complain , they dont have any Professional skills , called a liar and spoken to like a kid , then when partner dropped the car off they where rude , when i called the woman on the desk pressed the wrong button and i could hear hear talking to the so called manager , then they said the washed the car but they never as the same marks where on it , dont use them

1) They came looking for £110 for a service 1 month after I bought the car. 2) The sit-in appointments are never actually 1.5 hours. They mess you around for these too. 3) Caught them out trying to say I had a slow puncture when they just let half the air out and hit me with a bill for it. That's fraud. 4) I've had 7 emails so far asking for feedback since I bought the car. 5) They informally asked for my feedback, seen it was negative and completely ignored it.

I purchased a BMW X3 M Sport with only 12K milage. There was a defect on the NSR alloy which was repaired prior to purchase. This alloy has since de-graded and at a recent Warranty check I highlighted the problem, only to be informed that the repair was carried out by a third party and their warranty of 6 months had expired. I pointed out to the Sales person that the third party warranty was not mentioned or included in the handover. I requested that a senior manager intervene, but the sales person refused. Totally not interested!

Made a enquiry to purchase a 4 series - three days no call or email. Read the other reviews and the customer service is very poor. They didn’t follow up a lead and close a sale , somewhat not interested at all. Avoid at all cost!