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Booked a repair at BMW Eastern Motor Company for my x1 BMW today kept waiting for 50min before anyone arrived to book in my car.The fault was I thought under warranty (washers not working front or rear ) told by the service advisor because I did not use BMW screen wash it was very likely I would have to pay £130 +vat as a minimum. informed them I was very unhappy about the situation and took my car to another garage to be repaired. This garages service is well below what I would expect from a BMW main dealer and will not be back either for service or sales.
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The cars are very good. The after sales service is poor, and the way the service department treats its customers is shocking. I will definitely buy a BMW again, but I would never do so from Eastern BMW.
Our BMW purchased in the past from Eastern Motors has developed a flat tyre. We arranged for to have the defective tyre replaced and as the MOT is due in a month to have it done as well. We arrived at Eastern Motors requested time of 08:00hrs to drop off the car and proceed to a nice day at the Norton Hotel Spa as the estimated time of finishing the tyre and MOT was given at 18:00hrs. We returned at 17:00hrs to the garage to find the MOT still not finished! The MOT was finished at 18:00 at what transpires was the Toyota garage across the road, having paid for a BMW trained mechanic to deal with our car this was not exactly what was expected. It then transpires that the defective tyre was not changed as it seems they ran out of time and had no tyre fitters still at work at that time it then appears there was the first checks as to wither they actually had a tyre. In this time period of ten hours I fail to understand how our requested items could not be carried out having been pre-explained over the phone during the pre-booking. We now have the situation of sorting out the defective tyre at what is now an extreme inconvenience. Find planning and organising of car maintenance a time consuming disorganised chaotic mess and clearly un-reliable at Eastern Motors.
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Eastern BMW Edinburgh is an Independent dealership that is based in Newbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Eastern BMW Edinburgh
Edinburgh's Luxury Car Village Lonehead Drive
Newbridge
Edinburgh
EH28 8TG
0131 467 7938
https://www.easternwestern.co.uk/bmw/edinburgh/
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