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Bought a Vauxhall Corsa a couple of weeks ago. Great car, six months warranty included and excellent customer service from Mark.
Would NOT recommend this garage. Bought a Volvo here on 19/11/20. Everything was brilliant before the sale and Mark was very friendly. Drove from Dumfries to see and test drive before paying our deposit while waiting for the service and MOT to be carried out before purchasing. In this time Mark also had a repair done to a small rip on a seat which we thought was great. The very next morning the car was making a horrendous noise so I took it to our local Volvo specialist for a quick check and found that the back break pads were metal to metal altho it had passed it’s MOT less than 24hours before hand with no advisories. I was advised by our local garage that this was not road safe and should not have passed an MOT. Mark did not seem happy that I had my own garage check and carry out the work and was very reluctant to reimburse the cost of the pads. Coincidentally the brake pads was an advisory for last years MOT aswell as a nail in left rear tire and surprise surprise the nail was still in the tire so I’ve also had to put a new tire on. A few days in and still hearing noises from the rear which was from the break discs so I replaced them and paid for this myself as Mark wasn’t so friendly after my 1st issue. Another few days in and I had to put a calliper on the rear left. I tried contacting the warranty as I was sold this vehicle with 6 months executive warranty but I was soon informed by them that i needed proof of services for this to be valid. I bought this car with the understanding that it did have service history but in fact I didn’t receive any proof of service not even the service stamp from the service Mark had claimed he done therefor the warranty is invalid. (Very doubtful a service was carried out as the car didn’t even have screen wash in it) This car was also advertised with 2 keys and I only received 1 key which was flagging up as having a low battery. I did not receive a green slip / new keepers slip for the car and have still not received a V5. After asking Mark for the green slip or even a photo of this his reply was NO. After contacting the DVLA with regards to the V5 and discussing my issues they have advised me that there has been no paper work completed for a V5 since June and that from what I’ve told them they are very doubtful that the MOT was carried out (which was what my local garage had also said) and have advised me to contact DVSA. By the sounds of things this car never seen an MOT and has just had a certificate slapped on it. Never again will I buy from hear. I’ve had to give 1 star only because there’s no option for none!
Not one for leaving reviews but feel I need to in this case just purchased a golf gti and the service we received from start to finish wash fantastic mark and Garry made the whole process so easy was also told over the phone that the car was in mint condition as sales people usually do lol but when we went to view the car it was absolutely flawless 3 years old and looked like it just rolled out the factory so thanks again guys we will definitely be back to Braidwood Motor Company for our next car.
We purchased a Mercedes E220 for my wife and found the whole process hassle free and absolutely no pressure to buy. We dealt with Mark who was very knowledgeable and patient enough to shift a few cars around to allow my wife to test drive a couple before making her decision. Plenty of choice on the forecourt. As a customer who cannot stand dealing with the likes of Arnold Clark I found Braidwood to be a breath of fresh air. Definitely recommended
I bought an Audi Q5 from Braidwood Motor Company in June 2018. The sales process was OK and I liked the car which was very well presented. There was no negotiation to be had and I paid top dollar, but I bought the car. Almost immediately I realised it had an oil consumption problem - long story short this is a known Audi TFSI issue and requires an engine rebuild at a cost of circa £7000. I got zero support from Braidwood in resolving the problem and not a single reply to any e-mail (I suspect to avoid acknowledgement 'in writing'). Apparently they did not know this was a well known Audi problem. After several months and a lot of hassle I was absolutely amazed when Audi did the work for free. The clutch on the car also failed and the 'executive warranty' was of no use whatever. Braidwood offered to fix it, but to bring the whole saga to a quick end - by now I was 4 months into drawn out, stressful and very inconvenient process - I had Audi do it at the same time as the engine rebuild and asked Braidwood for a contribution to the cost. They refused. In summary, until you part with your money they seem fine, after that you are on your own. I more or less got away with a potentially dreadful situation but no thanks at all to Braidwood. The quote I got was "I know why you might see this as personal. For us it's just business." Buyer beware.
Braidwood Motor Company contacted me on Facebook and told me he has a cheap but good car for sale. I bought it, it broke after 3 months. According to the consumer protection act, I took it back for repair or refund, but the dealer told me that he sold me the car as a private person, not as a company, so I'm not entitled to any kind of warranty. So I'm thinking, has the dealer scammed by, impersonating the company he is working for, or the company itself is so low to do this?! Their last response, after I left the car there to be fixed, was to come and take the car, otherwise they'll throw it in the street.
Neil Hogarth from Braidwood Motor Company Ltd in response to I feel I've been scammed
We do not know and have no knowledge of this person. Evidently a person who has too much time on their hands, and wishes to cause a nuisance for hard working people. Therefore, an obvious scam review. Please ignore, and read the genuine reviews.
Was looking at a Mazda Mx5. I found the sales man to be so rude and intimidating.
The salesman has the worst attitude I've ever experienced in any garage. Was told I had to commit to buy the car before I was allowed a test drive.
Bought a bmw x1 from Braidwood Motors. Excellent and friendly service from start to finish. We dealt with Mark, who was professional and approachable throughout. Hassle free and easy transaction. Our car is due a service in a week or so and Mark even offered for us to drop It off and for one of the staff team to take us to the shops and come pick us up again when the service was complete. Would 100% recommend and would not hesitate to use again.
I paid a £500 deposit on the phone to hold a van, they sold the van and offered me another, I felt intimidated by them so left and asked for a refund which they refused they also refused to give me a receipt
Located just 30 minutes from Glasgow in West Lothian, Braidwood Motor Company are an experienced used car dealer that has a wide variety of different cars to suit different lifestyles; Ford, Vauxhall, Volkswagen and BMW can all be found at their showroom as well as a whole host of other names too.
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Manufacturers: Sells a variety of makes and models
Braidwood Motor Company Ltd
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