6% Reviews
replied to
60% Recommend
to friend



Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


15 reviews from our car dealer reviews community
Leave a review for Braidwood Motor Company Ltd
Leave a review

15 reviews from our car dealer reviews community

Leave a review for Braidwood Motor Company Ltd
Leave a review
"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not one for leaving reviews but feel I need to in this case just purchased a golf gti and the service we received from start to finish wash fantastic mark and Garry made the whole process so easy was also told over the phone that the car was in mint condition as sales people usually do lol but when we went to view the car it was absolutely flawless 3 years old and looked like it just rolled out the factory so thanks again guys we will definitely be back to Braidwood Motor Company for our next car.

"Hassle free friendly dealership "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a Mercedes E220 for my wife and found the whole process hassle free and absolutely no pressure to buy. We dealt with Mark who was very knowledgeable and patient enough to shift a few cars around to allow my wife to test drive a couple before making her decision. Plenty of choice on the forecourt. As a customer who cannot stand dealing with the likes of Arnold Clark I found Braidwood to be a breath of fresh air. Definitely recommended

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Once it's sold, you're on your own"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought an Audi Q5 from Braidwood Motor Company in June 2018. The sales process was OK and I liked the car which was very well presented. There was no negotiation to be had and I paid top dollar, but I bought the car. Almost immediately I realised it had an oil consumption problem - long story short this is a known Audi TFSI issue and requires an engine rebuild at a cost of circa £7000. I got zero support from Braidwood in resolving the problem and not a single reply to any e-mail (I suspect to avoid acknowledgement 'in writing'). Apparently they did not know this was a well known Audi problem. After several months and a lot of hassle I was absolutely amazed when Audi did the work for free. The clutch on the car also failed and the 'executive warranty' was of no use whatever. Braidwood offered to fix it, but to bring the whole saga to a quick end - by now I was 4 months into drawn out, stressful and very inconvenient process - I had Audi do it at the same time as the engine rebuild and asked Braidwood for a contribution to the cost. They refused. In summary, until you part with your money they seem fine, after that you are on your own. I more or less got away with a potentially dreadful situation but no thanks at all to Braidwood. The quote I got was "I know why you might see this as personal. For us it's just business." Buyer beware.

Get Car Finance

Reviewer has confirmed their email address

+2 Found this review helpful
"I feel I've been scammed"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Braidwood Motor Company contacted me on Facebook and told me he has a cheap but good car for sale. I bought it, it broke after 3 months. According to the consumer protection act, I took it back for repair or refund, but the dealer told me that he sold me the car as a private person, not as a company, so I'm not entitled to any kind of warranty. So I'm thinking, has the dealer scammed by, impersonating the company he is working for, or the company itself is so low to do this?! Their last response, after I left the car there to be fixed, was to come and take the car, otherwise they'll throw it in the street.

Get Car Finance

Reviewer has confirmed their email address

+5 Found this review helpful

Neil Hogarth from Braidwood Motor Company Ltd in response to I feel I've been scammed

We do not know and have no knowledge of this person. Evidently a person who has too much time on their hands, and wishes to cause a nuisance for hard working people. Therefore, an obvious scam review. Please ignore, and read the genuine reviews.

"Horrible "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was looking at a Mazda Mx5. I found the sales man to be so rude and intimidating.

"Avoid at all costs"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The salesman has the worst attitude I've ever experienced in any garage. Was told I had to commit to buy the car before I was allowed a test drive.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a bmw x1 from Braidwood Motors. Excellent and friendly service from start to finish. We dealt with Mark, who was professional and approachable throughout. Hassle free and easy transaction. Our car is due a service in a week or so and Mark even offered for us to drop It off and for one of the staff team to take us to the shops and come pick us up again when the service was complete. Would 100% recommend and would not hesitate to use again.

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
"Wouldn't refund my £500 deposit."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I paid a £500 deposit on the phone to hold a van, they sold the van and offered me another, I felt intimidated by them so left and asked for a refund which they refused they also refused to give me a receipt

Get Car Finance

Reviewer has confirmed their email address

+8 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Positive! "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Positive experience for me at Braidwood Motor Company where I bought a BMW from. It was back in April so quite a while ago now and I've not had any issues so cant complain. I recommend!

Get Car Finance

Reviewer has confirmed their email address

+2 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Immaculate! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Audi I bought from Braidwood Motor Company was Immaculate! The whole service there was very good and quick too! The car was definitely good value for money. I would recommend them 100%.

Get Car Finance

Reviewer has confirmed their email address

+2 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered

Find cars for sale in your local area

Dealership Information

Located just 30 minutes from Glasgow in West Lothian, Braidwood Motor Company are an experienced used car dealer that has a wide variety of different cars to suit different lifestyles; Ford, Vauxhall, Volkswagen and BMW can all be found at their showroom as well as a whole host of other names too. 

Please help other car buyers make better decisions by sharing some of the below details:

- How do feel about this dealership?

- What really stands out in your memory about your experience?

- If you would recommend them, then please tell us why?

- Do you have any advice or tips for people buying from here

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews3.3 out of 5 stars — Rated Average
Excellent
7
Very Good
2
Average
0
Poor
3
Terrible
3

Add Review


Contact Information

Address

Braidwood Motor Company Ltd
Drumshoreland Road
Livingston
West Lothian
EH53 0LN

Get in touch

01506444422
http://www.braidwoodmotors.com

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

60%
Would recommend this dealer to family and friends
6%
Percent of reviews responded to by this dealer

Additional Information About Braidwood Motor Company Ltd

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

Learn more about how our service works below.

Find out more