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My parents are due to change their E Class Mercedes in a couple of months and had already decided that their next car would be a Ford Ranger. They booked a test drive at Bristol Street Ford in Stoke in advance and arrived well in time for their appointment. After being told on the phone that a sales executive would be ready for them and the car would be available to drive. They were made to wait for 30 minutes to be spoken to. They were then told everyone was busy and would be with them shortly, 15 minutes later a sales executive came up to them and said they would not be served today and nobody was available to test drive them. THEY WERE READY TO PUT THEIR ORDER IN THAT DAY!!! Nobody at Ford was interested in speaking to them and on two occasions they have been waiting longer than 40 minutes to speak with somebody. Do they look like they're there for a good time or something? will not be returning to any ford dealer in the UK as 2 bad experiences is far too many!! let yourself down massively.
Kerry from Bristol Street Stoke Ford in response to NOBODY INTERESTED
Hi. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling in this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth. Many thanks, Kerry.
What a joke Bristol Street Stoke are. Bought a car had to be checked over at another garage 2 day later thank god the finance company allowed us to terminate the agreement sales staff and managers do nothing but lie to you. Bristol st in Stoke bunch of amateurs. Would we recommend this Ford branch of Bristol Street Absolutely not.
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Hope from Bristol Street Stoke Ford in response to Vile vile vile
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Customer feedback is extremely important to us and any comments will be forwarded on to Management at the Dealership. We would appreciate it if you could provide further details regarding your experience by emailing us at firstname.lastname@example.org. Alternatively could you can contact the General Manager Kelson Campbell on 01782 339 800 Many thanks, Hope.
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Deals in: Cars
Bristol Street Stoke Ford
George Eastham Avenue
Stoke On Trent
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