I recently purchased a low mileage Audi A4 Avant from Brooklands (APR 2021). Due to COVID restrictions I was unable to test drive the car. A new MOT was provided with the vehicle. On the way home I had to apply the brakes hard on the motorway, the car juddered severely which indicated to me that the brake discs were possibly warped. I immediately called Brooklands to inform them, we agreed I would take it to a local garage for the brakes to be inspected. Upon inspection the disks were indeed warped. I provided details of the bill to Brooklands, this was £350 as I decided to change all the discs and pads. Brooklands immediately agreed to pay £200 of this bill which was completely fair as the pads were not due to be changed. Brooklands communication throughout was superb. I would have no problem in returning to the garage for repeat business.

Visited today and came away feeling like I was in the wrong for wanting to buy a car. The staff were more interested in their burgers and were unhelpful and dismissive. No touching of cars was allowed which is acceptable as COVID is a real threat but when you are looking to make such an expensive purchase there has to be some movement in allowing you to have confidence or even be allowed to see more than the outside of the vehicle. Wasn’t allowed to look inside, no test drive option and when this was queried the response was “Well I’ve sold 47 cars this week so it’s not a problem with anyone else.” Time wasters, people who can’t make their mind up and the word “Arseholes” was even used in relation to customers who visit. We called a day before to say we wanted to view the car but came away feeling like I had actually imposed on their day by daring to visit their premises. Won’t ever go back and will share my experience with others so they don’t feel like we did after our visit.

Simple, quick and great communication through the whole process. Chris was fab and came away with my perfect car that I can’t stop looking at. Thank you so much, and Chris you were amazing. One happy customer.

I've been buying cars for 35+ years and have just bought from Brooklands Motor Centre for the first time. It won't be the last. The best experience I've ever had. I bought a used KA, a superb little car, which had a little noise when I drove it. Took it back in and it was seen to straight away. A special thank you to Chris for a great sales experience and Rhys (sorry if he doesn't use the Welsh spelling) for a no fuss, quick and efficient repair.

I had my alloys refurb within 24h, pleased with results and with overall experience received at Brooklands Motor Centre. Thanks Anna

Brooklands Motor Centre are lovely people to deal with,great car just took it to spain and back and it never missed a beat/very happy,many thanks

Brooklands Motor Centre were great.

I bought a vw golf from Brooklands just over a year ago. It's been a fantastic buy. The car was immaculatey presented when I bought it and the process of buying the car was trouble free. These people know how to source good cars. Would highly recommend taking a look at their stock rather than the big car supermarket type places.