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16 reviews from our car dealer reviews community
Leave a review for Brooklyn Hyundai
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16 reviews from our car dealer reviews community

Leave a review for Brooklyn Hyundai
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"Buying a new car. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a lovely experience. No stress. Expert help. Very knowledgeable. Well worth a visit to purchase your new vehicle. Highly recommended. Thank you Hyundai

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from John Xenos when purchasing my car. Had been looking for a car closer to home, but one wet day on holiday we happened to drive past and saw a car that looked like what I wanted. John was very helpful and answered all questions. If he didn’t know straight away, he went and found the answers out. He was able to speed up the buying process so I could collect my car before the end of our holiday. Thank you so much.

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"First Service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Garage very clean and presentable. Staff very friendly and welcoming. No problems with service and car washed and vacuumed.

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"Fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We looked at several cars at different dealerships but felt like they were just trying to make the quick sale, without providing the service. One dealership we delt with must have called me every day for a week trying to get the sale, even though I said we wanted time to look around and I would contact them when I had decided. What made Brooklyn Hyundai appeal was they were very knowledgeable and let us take our time to decide. No pressure sales and genuinely really nice people. We dealt with Richard who was excellent. Polite, knowledgeable easy to chat to, without pushing the sale, allowing us time to make the decision. We would highly recommend them.

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"Very happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a Hyundai Bayon from Richard and couldnt be happier. His competent friendly manner made me feel valued and confident in my choice. Highly recommend.

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"New car purchase"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just picked up our Hyundai I20 from Brooklyn garage today. We were very impressed with the service from Josh who sorted everything out for us from our initial meeting a week ago to picking up the car today. He gave us a comprehensive tour of the car before we drove away with a beautiful bouquet of spring flowers!

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"Superb Experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As a motability customer, I am well used to dealers turning their nose up at the mere mention of the 'M' word. Such was not the case at Brooklyn Hyundai. Richard Evans was superb, from initial inquiry to today's delivery of the vehicle I must admit that I was sceptical of his estimate of October/November of THIS year! Some dealers could not even provide me with an estimate! The vehicle arrived earlier than expected, and I would not have known the difference between a 'real' customer and a Motability client. The flowers for my wife were a particularly nice touch and considering how little the dealership makes on Motability sales, a very pleasant and unexpected surprise. This is a dealership built around customer experience, and I could not fault it. Thank you Richard for a superb experience.

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"Great service from the team at Seaford"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a great service from Gerri and the team at Brooklyn Hyundai in Seaford. A special mention to our sales advisor Richard for a totally professional and courteous approach regarding my purchase of a Hyundai ioniq SE which I’m very happy with. My wife was totally overwhelmed with the bouquet which she received , this was a really nice gesture. Thanks for making my purchase hassle free with the finance option I received. All my needs and requirements were certainly met and I look forward to doing business with you guys again in the future. Thanks again.

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"Worst customer service; caused damage."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my Car in for a interim service and a few months on discovered the car was leaking oil. I booked car back in for engine inspection. 3 weeks wait before for car could be seen so had a look under hood to discover engine oil cap had not been replaced after earlier service. Oil had leaked all over the engine and my driveway where it had been parked. Contacted the service manager who was at best extremely surly and unresponsive, he lied several times throughout my dealing with the company (I have email evidence). Car was eventually taken in but the problem not sorted to my satisfaction. The whole experience from start to finish was unsatisfactory: dealing with both the service manger and the managing director, who was extremely offensive ,aggressive and tried bullying me. The email trail I have from the company is clear evidence of their unprofessionalism, dishonesty and aggression.

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"Customer service a Joke"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my 3rd service here and the last two times they couldn't even find my booking ? Then... Tried to book my car in for a service with Hyundai online which cost £232 couldn't get a date before mid july so called direct, booked an earlier date but price now over £40 more ? To dispose of the oil ? Not happy and settled on £240 after a discussion. Car collected on day of service by a nice chap, had a call to say they recommended a few things doing (mainly the tyres) which I was told were legal but close to the line.. Obviously not wanting to pay double the going rate I declined so I could shop around, then a call from the service manager to say he didn't want his driver in the car as unsafe and that they were now illegal ? He told me I had to collect it, so my neighbour drives me up there and the cars outside the branch, unwashed and no paperwork ready, valet was on lunch so didn't get it cleaned and the paperwork not ready but now says tyres illegal ? Service manager is arrogant and rude and refuses to take it off the service as its apparently free ? Emails me to say book valet in another day later. Customer services here are really non existent...You have been warned.

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Dealership Information

Brooklyn Hyundai is an Franchise dealership that is based in Seaford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
16 reviews4 out of 5 stars — Rated Very Good
Excellent
12
Very Good
0
Average
0
Poor
1
Terrible
3

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  • Contact Information

    Address

    Brooklyn Hyundai
    Claremont Road
    Seaford
    East Sussex
    BN25 2BA

    Get in touch

    01323 893040
    http://www.brooklyn-hyundai.co.uk/

    Opening times

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    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Brooklyn Hyundai

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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