I am writing this in response to the reply from C&E motors following my husband’s review. First - The engineer did not inspect the EGR system. He literally plugged the vehicle into a diagnostics machine, took photos with a mobile phone of the exhaust and underneath the car (he did not go under the car to inspect). I have this all recorded on my home camera. Second - His report did not say the filter was full of soot. He said that he is unable to determine exactly which part of the EGR system is at fault (which is what the other mechanics said) but that it is common for filters to become clogged, therefore he assumes this to be the issue. Again I have the report and had the conversation with the engineer. Third - When I asked you, if I took the vehicle to a jaguar garage to have the filter replaced and they identified the issue was something else (e.g. valve, cooling system etc) would you then be willing to change your position and repair it, you replied and stated “we must reiterate that we are not liable for these repairs and that the independent report confirms the fault would not be a developing issue at point of sale therefore we bare no liability”. I have emails proving this so why now say if it was anything else you would help? Fourth - I just tried to speak with you regarding your response and your associate said you couldn’t speak about this over the phone, only via email, however the last email simply stated you would not accept liability. As this is now with the finance company I will leave to them, however everything posted in our previous review is factually accurate and can be backed up by evidence. Can you say the same?

We purchased a Jaguar F-Pace from C&E Motors on 8 April 2025. Initially, we were delighted with the car and the service. The team were helpful and responsive to our questions. However, just 48 days later, on 26 May while on holiday, a warning light appeared. A local garage diagnosed an issue with the Exhaust Gas Recirculation (EGR) system—a key component in reducing harmful emissions. They suspected a sensor fault, cleared the light, and advised monitoring it. On 25 June, the warning light reappeared. We contacted the warranty provider, who declined coverage and advised us to speak with the dealership. C&E Motors asked us to obtain a repair estimate. Our trusted local garage confirmed the same EGR issue but declined to proceed due to the complexity and risk of misdiagnosis without a full teardown. Another garage they consulted shared the same view and also declined. We informed C&E, who then asked us to contact Jaguar directly. Jaguar confirmed that a full investigation was needed and noted that this should have been arranged by the dealership, not the customer. After further back and forth, C&E sent an “independent” engineer—though their website suggests they no longer take private bookings, implying a possible link to C&E. The engineer echoed previous assessments: the EGR system was at fault, but no specific diagnosis was made as no detailed inspection occurred. Despite this, C&E later claimed the engineer had identified a clogged filter caused during our ownership and refused to cover any costs. We challenged this, asking how a diagnosis was made without investigation, especially when three other garages and Jaguar said this wasn’t possible. C&E stood by the engineer’s claim, which conveniently blamed the customer for the simplest possible fault. We asked if C&E would reconsider if Jaguar confirmed the issue predated our ownership. They refused, stating it was no longer their problem. They chose to accept a speculative diagnosis over multiple professional opinions and made no effort to resolve the matter fairly. C&E Motors is not a member of the Motor Ombudsman, meaning there’s no formal recourse through that channel. According to the Ombudsman’s website, accredited businesses must meet high standards and act transparently and fairly—standards C&E clearly do not meet. They also failed to signpost us to an ADR body, as required in unresolved disputes. This issue is now with our finance company. We strongly advise caution when considering a purchase from C&E Motors. Their aftercare is poor, and they show little interest in resolving issues once a sale is complete.

Oil level fault on the way home from buying car contacted garage but no reply.

Put a deposit down on ann Audi A4 on i saw on Autotrader on 14th Jan, can’t say anything other than top service from them. Danny answered any questions I had and picked the car up on Saturday. Car was as described and MOT’d as agreed. Was at the dealership about 20 mins and on my way. No hard sell on warranties etc, just explained them in detail. Thanks again, love the car !!

I can honestly say great cars great service not really sure if these people leaving reviews have been to the same place Dan is a credit to to ce motors will defiantly be back Thanks again for making my experience an enjoyable one

Leaving this review because I found a car on autotrader that I would like to buy, but realised that these charlatans were the sellers. So I decided to write a review of the time I dealt with them - rather than give them any business. A couple of years ago I tested a car of theirs and put a REFUNDABLE (I checked what I signed before I signed it) deposit on it. The next day I called and cancelled it because research had shown it wasn't suitable for the towing I needed to do. They refused to refund it because they had found some faults on the pre-sale MOT and wanted to charge ME for the FAULTS on their car (which the law required them to address before they could sell it to any retail customer). So, because life is too short to make this a court case, so I just wrote off the deposit - but BE WARNED - these people have not shown themselves to be honest or trustworthy

Lies, lies lies… told a pack of lies at the point of sale. All of which they denied when I went back to complain about faults and service which hadn’t been completed. I had car checked at dealership which revealed a list of faults, they were given opportunities to fix but when we went back to pick up the car they hadn’t rectified all of the issues. Car has cost me a fortune in the 4 months we have had it fixing loads of issues … never again would I buy a car from here… happy to take your money but won’t deal with any issues. Happily told me to take him to court .. avoid like the plague!!