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Most often transactions tend to go smoothly but it's when things go wrong that you can really judge a car dealer. My experience of buying their VW Golf Estate was not so good as the engine light came on six days into ownership, I believe that someone at Car&Caravan new the car had an issue with the engine as the engine light came on three times and three visits to the garage to try and sort the issue which still failed to correct the fault. C&C's preferred garage is a round trip of 22 miles from my home so this car was costing me money ferrying it back and forth. On the third visit to the garage it spent five days with them but still the problem wasn't solved. The biggest issue I had was the fact that C&C should have taken the car back after the first issue but NO, I had to arrange the appointments with the garage and ferry the car backwards and forwards whereas C&C should have done the running around. The car was returned for a full refund, they get a poor score for this and that they didn't offer another car in it's place. As I part exchanged my old car this left me without a car AND out of pocket.
Came here on Saturday to look at a Jag Xj Was greeted by Rob he was really helpful i would Recommend visiting this dealer.
highly recommend this company for your next purchase. travelled over from sheffield as they had the best value vehicle in my budget, and upon arrival was exactly as described in my emails to them. took a look around the car and was happy with what i saw. went in and quickly came to a deal, went on test drive, paid and left. probably took me just over an hour to be done. also purchased the extended warranty which was handy as an ABS light came on after 2 months, rang the warranty firm and had this sorted within 3 days with no cost to me. overall a great experience not only with them, but their affiliate warranty company. will visit again for sure.
Great place Really good place enjoyed talking to these guys
fantastically helpful company, sent me lots of information and pictures i had specifically requested. rang and got everything i wanted to know. also got a finance quote on the phone to make sure i knew it was worth the 3 hour trip down from scotland. everything was fine and they held the car for me after i booked my train and even picked me up from the station in the car so i could test drive it back to their site - KILL TWO BIRDS WITH ONE STONE!! got back and within 30 minutes my finance was sorted and i was driving away. lovely drive back home and the car never missed a beat. about 3 weeks later i did have a slight issue with the alternator, but with the extended warranty i rang them and it was sorted in a garage near me and it DIDNT COSt ME A PENNY. superb service again even weeks after buyinG! will certainly look here first when i ned another vehicle. thanks again
After my step daughter bought a car from Car & Caravan Co in Brigg she has had no end of issues and awful follow up service. She has complained about all issues and they have tried to sort them but not done jobs properly. Now they say it needs a new engine!!!!! The car has only got 17,000 miles on the clock and they now are washing their hands of her issues. Disgusting service and after sales service. Wouldn’t touch them with your barge pole let alone mine. Stay well clear of them and go to Arthur Daley. He is more decent than these people.
Staff from Car And Caravan Co Brigg in response to Don’t touch them!!!!!!
What rubbish you didn’t mention that the car had done 10000 miles since purchase and had been at another garage and had work done to it and then the fault developed they didn’t want to know then you came back to car and caravan after 6 months 10000 miles later Then we fixed one of the problems free of charge no cost to your step daughter Why did you not mention this is your review Again we are not perfect but we will try our best to help anyone with problems but when another garage has been involved and caused problems what can we do
James Earl in response to Don’t touch them!!!!!!
This sounds like utter nonsense to me, my car needed a new turbo after 6 months and because I bought the extended warranty they had it done for me in Les than 3 days AT NO COST TO ME! And mileage is irrelevant, any car that’s not looked after can go wrong
Had fantastic service from salesman Neil at Car and Caravan Co , he was very polite and couldn’t do enough to help ,I have had a few issues with my van since I bought the van and i got in touch with Neil straight away he said leave it with him and he rang me back straight away to rectify the problem he booked it in with Wilson and co days later the problem was sorted out but a week later had another issue so I rang Neil back he was only happy to help again.i cannot be happier with the service from Neil and would defiantly go back for another van in future thanks lee
I Purchased a Nissan Juke From Simon he was really helpful & i am really happy with the car.
Was intrested in a Mercedes 350 eclass in silver for sake at Car & Caravan Co in Brigg, Looked a ok car on web site, Talked to Aiden a few times, as I was around 180miles away I wanted a honest report on the car, As I didn't want a wasted journey, Questions asked were, Has car had any repairs or paintwork ? Reply, No a couple of chips on bumper, other than that its all good, Has car got a tow bar ? No it hasn't was the reply, So satisfied by Aiden that all is good, I decided to make the journey to buy the car, Simon picked me up from the station in the Mercedes I had travelled to buy, Instantly I could see front panel misaligned and front bumper a different colour, On arrival at car site, on further inspection, Nearside rear door and quarter panel repaired and painted Badly ! On inspecting the car further, Yes it had a tow bar which I was assured it didn't, Then a front offside tyre had steal cords showing through holes in the tread, With a fresh mot test on the car ! If I had bought the car I couldn't drive it for fear of tyre blowing out on motorway, Very poor duty of care to customers. Back on train home, Complete waste of time, Completely mislead. Lack of responsabilty.
Staff from Car And Caravan Co Brigg in response to Hopeless Avoid at all costs
It's a shame you have written this review about your experience. We will certainly admit our mistake in relation to the towbar, but it was a detachable one which could not be seen unless underneath the vehicle. However, your comments in relation to the front panel misalignment are simply untrue, and the vehicle is a pearl silver with heavy blue flake, so of course the colours will look different in different lights. You also fail to mention that you said if you had a £200 discount you would take the car as it is. It appears you simply tried to pull the vehicle apart for discount, and when you didn't get it you complained. This was after you had said on the phone that you would bid, and we told you not to travel up if you thought you could get a discount, but you still insisted on coming. The vehicle was MOT'd and prepped and ready to drive away. Hopefully you found yourself the right vehicle elsewhere and got the discount you wanted. But you came all the way from Essex to us so you were fully aware ours was a great price that would struggle to be beaten, and this is because we research our prices daily on a national scale.
Bought myself a new vehicle from Car & Caravan Co in Brigg recently. They gave me the keys & off I went for a test drive - this wasn’t a problem for them & I was back sooner than they expected! Said yes & when I came to collect the vehicle was spotless inside & out - staff had obviously taken their time to ensure it was immaculate! Amiable staff who couldn’t be faulted answering my countless questions quickly & easily - all in all a very easy transaction can’t fault them at all!
If you pay a visit to the family run Car and Caravan Co in Brigg you will find a wide variety of cars to choose from. Land Rover, Jaguar, Avondale and Chevrolet are on sale here so there is a great amount of different cars and caravans to select for your next purchase. Further to this they will also help arrange finance and take part exchange towards payment too.
Deals in: Cars, Caravans
Manufacturers: Sells a variety of makes and models
Car And Caravan Co Brigg
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