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Was intrested in a Mercedes 350 eclass in silver for sake at Car & Caravan Co in Brigg, Looked a ok car on web site, Talked to Aiden a few times, as I was around 180miles away I wanted a honest report on the car, As I didn't want a wasted journey, Questions asked were, Has car had any repairs or paintwork ? Reply, No a couple of chips on bumper, other than that its all good, Has car got a tow bar ? No it hasn't was the reply, So satisfied by Aiden that all is good, I decided to make the journey to buy the car, Simon picked me up from the station in the Mercedes I had travelled to buy, Instantly I could see front panel misaligned and front bumper a different colour, On arrival at car site, on further inspection, Nearside rear door and quarter panel repaired and painted Badly ! On inspecting the car further, Yes it had a tow bar which I was assured it didn't, Then a front offside tyre had steal cords showing through holes in the tread, With a fresh mot test on the car ! If I had bought the car I couldn't drive it for fear of tyre blowing out on motorway, Very poor duty of care to customers. Back on train home, Complete waste of time, Completely mislead. Lack of responsabilty.
Staff from Car And Caravan Co Brigg in response to Hopeless Avoid at all costs
It's a shame you have written this review about your experience. We will certainly admit our mistake in relation to the towbar, but it was a detachable one which could not be seen unless underneath the vehicle. However, your comments in relation to the front panel misalignment are simply untrue, and the vehicle is a pearl silver with heavy blue flake, so of course the colours will look different in different lights. You also fail to mention that you said if you had a £200 discount you would take the car as it is. It appears you simply tried to pull the vehicle apart for discount, and when you didn't get it you complained. This was after you had said on the phone that you would bid, and we told you not to travel up if you thought you could get a discount, but you still insisted on coming. The vehicle was MOT'd and prepped and ready to drive away. Hopefully you found yourself the right vehicle elsewhere and got the discount you wanted. But you came all the way from Essex to us so you were fully aware ours was a great price that would struggle to be beaten, and this is because we research our prices daily on a national scale.
Bought myself a new vehicle from Car & Caravan Co in Brigg recently. They gave me the keys & off I went for a test drive - this wasn’t a problem for them & I was back sooner than they expected! Said yes & when I came to collect the vehicle was spotless inside & out - staff had obviously taken their time to ensure it was immaculate! Amiable staff who couldn’t be faulted answering my countless questions quickly & easily - all in all a very easy transaction can’t fault them at all!
Car and Caravan Co in Brigg are amazing until you have problems with the car, the warranty isn’t worth the paper it is written on and nobody will help you. Money grabbers and life ruiners. AVOID
James in response to AVOID AT ALL COSTS
You've said they're amazing, left 1 star on everything, and explained nothing. What a ridiculous review. I had my car from here a month and had an issue with the battery, I live down in Sussex and within an hour of me calling they had arranged for a local parts supplier and garage to have a new battery and alternator fitted at no cost to me. Cannot fault them at all. Well worth the long trip up.
Coming from Scotland [a 500 mile round trip] I was amazed at being able to drive in with a trade in vehicle and drive out with a new car in a couple of hours. This does not happen North of the border. The norm is you do the deal and collect your car a few days later after it has been through the workshop. These cars at Car & Caravan Co Brigg are already checked and ready to go. Reading other reviews some of them look like people expect to buy a new car at second hand prices. My purchase [a Mercedes ML] was very competitively priced and although it will need a full set of tyres very soon it was priced accordingly. With regards to the sales team they were by no means pushy and did not force any sale on me. I went in to look at a specific car with my eyes open. Two hours later I drove out with that car [complete with a 6 month warranty that I asked for and was not forced on me] and drove it 250 miles home. Having my own business and knowing the difficulties involved with that my opinion of Car & Caravan Co. is they are a very efficient and professionally run business and would have no hesitation in recommending them and even making the round trip to buy from them again should the need arise.
The car I was interested in at Car and Caravan Co looked and sounded good in the advert for their site. On closer inspection the front tyres were aged and degrading on the tyre walls, basically unsafe. Looked like they had been swapped from the back which had new tyres fitted. How it passed its last MOT has to be questioned. So I would have to question the safety of the cars they sell and what checks they carry out. The car was tidy enough but would have expected the valeting to have been better for the interior and exterior although the engine bay was very good. They were busy on the day I went but they did not offer any assistance at all other than to tell me its at the far end of the lot. They are just another 2nd hand car dealer and really have no interest in what they are selling and have to agree with other peoples views in that they really do not know what the condition is of the cars they are selling and probably do very little checks and servicing to them. If the car has a problem then that is up to you to fix it once you have bought it and would imagine they would be more than happy for you to purchase a warranty as it absolves them of anything. The warranties are not there to protect you and are difficult to claim against particularly with the age of the vehicles they sell. Buying from an independent seller you are always taking a bigger risk than from a main dealer, although the latter does not mean you are guaranteed a good deal. best to get any vehicle independently checked. lastly I would not recommend this seller, as I previously stated, just another 2nd hand car dealer
Jason in response to Just another 2nd hand car dealer
I don’t understand if you have bought from this garage or not you seem to know a lot about the warranties so if not and you haven’t left your name your review sounds like you review lots of other car dealers in the same way this review is total garbage So Another Complete Waste Of Time Review I have bought a car from this garage in fact l was recommended by a friend and actually enjoyed the experience I think going to a main dealer experience is shocking l was there 4 hours still no price for my car then offered a finance package which l would have been paying nearly double the price for the car which is absurd this day and age with quotes available on the internet
Simon and Paul at Car and Caravan Co in Brigg were brilliant not at all pushy it was a pleasure doing business with them also the car is amazing. Thank you Simon
If you are looking for good customer service once you've bought a car stay clear of "Car and Caravan". The vehicle I bought came without the full size spare wheel they said a replacement would be acquired, no such luck ended buying my own off ebay. Luckily for me I took out a separate warranty because I don't think the months warranty they give is worth the paper it's written on. On the whole totally unhelpful and uninterested
John in response to Bad Aftersales Service
If your major gripe is not having a spare wheel then you really sound daft. Most cars dont have them anyway now with new pump kits in most. To think you've left this review on that point alone is disgusting. And as for talking about their warranty, if you havent had an issue with the car then why does the warranty matter? Sounds to me like you got a good quality car compared to many places I've visited in my time.
Firstly, I will say that in this day age NEVER have I known such a fantastic experience when looking to buy a car. Our son was looking to buy a Ford Fiesta ST and, after checking Autotrader we found Car and Caravan in Brigg. Initially, on Wednesday my wife and me drove from County Durham to view the car, that was when we were knocked out by the BRILLIANT service shown to us by Brian and Gary. Brian took us to the car, he gave us the keys and said 'go off and enjoy the ride, there's no need to rush back, go and have a cuppa at the garden centre down the road and we'll see you later'! At my time of life, I have bought many cars (mostly from Main Dealers) however, to be so pleasantly welcomed and treated like we were was fantastic. How refreshing that was, these guys are unbelievably friendly, honest and above all know how to look after customers. Today, Saturday 9th June 2018 we drove back down with our son and had a repeat of the fabulous service from Brian and Gary, our son bought the car with absolutely no fuss, drama or hiccup of any kind. NB we also enjoyed a freshly made cup of tea made for us by Gary!! The car looked amazing and drove back a dream to County Durham by our very happy son. Thanks guys for a truly fantastic car buying experience. Paul Mack
I am happy with my new car . friendly people never pushed me in to a car left me look around I narrowed it down to two cars and Paul told me the pros and cons to each as I do a lot of miles through work and fuel economy is really important to me. Thanks again I will see you when I am ready to change again.
I would not touch Car and Caravan Co with a barge pole again I purchased a Chrysler 300 Estate on the 24th of october 2017 on the way home two lights came on the dashboard. On the 25th i rang my local Chrysler Dealer which they had the car in put it on their machine and came up with the swirl flap and Acuator need replacing also a turbo hose which had got a split in it I rang the sale man who i done the deal with he told me to get the car back and they would repair the car. I returned the car on the 6th of October. On the 23rd of October the car was still in the work shop not ready between that time i had contacted the sales mam 10 times and 3 Emails Each time to be told we will call me when its ready. The time for this repair was timed and costed by my local garage as a 5 hour job. On the 27th by Email warning that i was putting this in the hands of my Solicitors for a full refund as they were in breach of contract under the terms of Consumer right 2015.
If you pay a visit to the family run Car and Caravan Co in Brigg you will find a wide variety of cars to choose from. Land Rover, Jaguar, Avondale and Chevrolet are on sale here so there is a great amount of different cars and caravans to select for your next purchase. Further to this they will also help arrange finance and take part exchange towards payment too.
Deals in: Cars, Caravans
Manufacturers: Sells a variety of makes and models
Car And Caravan Co Brigg
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