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50% Recommend
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14 reviews from our car dealer reviews community
Leave a review for Car Deal Warehouse Newbridge

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14 reviews from our car dealer reviews community

Leave a review for Car Deal Warehouse Newbridge
Click on the stars to start your review
"Very Good Pricing"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a low mileage Kia Picanto at a very good price that there was certainly no need to negotiate on. Friendly service and an all round good deal. Clean car and still running brilliantly. I would definitely go here first next time if looking for a used car.

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"car purchase"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from Car Deal Warehouse in Newbridge . Very helpful staff with no pressure to buy , Loads of cars on offer , I was given options for a Service Plan at a great price , Overall Ive had 3 cars from CDW and none has give me any problems . I cannot praise this company high enough from start to finish, Fully recommend to visit.

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"Great service from Leasa "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Leasa provided a very professional service to me when I recently purchased my first Mercedes. She made it stress free for the first time in 40 years of driving and it is a good idea having women sales people for women buyers. Thank you Leasa

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+0 Found this review helpful
"Great service, helpful friendly staff!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Chevrolet Captiva from CDW last week and I am delighted with the car. The staff can't be more helpful and are all very caring. A special mention to the sales person I dealt with Ryan Hamilton who was very professional and straight talking. As a sales professional myself I could not fault his approach to selling the car to me. The service department are also awesome and go out of their way to try to help ensure you are happy with your purchase. I would highly recommend CDW if you are looking for a quality car from a company who provide an excellent service. Bob McKean

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Ryan Hamilton from Car Deal Warehouse Newbridge in response to Great service, helpful friendly staff!

Many Thanks for your kind words Robert. It was pleasure to deal with you.

"brilliant service ."
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was a bit scared going into a car dealer to buy a car . you hear all the stories !. went in the guy done his talk as they do , car wont be here for long ect . bought the car . only problem was a puncture as I drove home .

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+0 Found this review helpful
"Mechanics at Newbridge are a joke"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve already written a review of this company and I’m now writing to say we are still having issues. The mechanics don’t know what they are doing. We got a different car as the last one was a bucket and since having the new car there has been awful screeching. Just the brake pads, yes just the brakes that the mechanics have no idea how to fit. The incompetence is overwhelmingly laughable but we aren’t laughing. The Australian guy is completely void of any people skills and continues to belittle my husband, he stands with the rest of his little band of merry men and points and laughs when my husband is waiting for repairs to be done (ha that’s a joke). The Aussie then tries to retract anything he has said when his faults are pointed out to him by a superior knowledgeable mechanic. Poking something with a screw driver does not amount to a repair. Honestly people, DO NOT GET A CAR FROM THIS COMPANY! This has been 6 months of hell. My health has suffered greatly due to the stress, my husbands is self employed and has miss numerous appointments with customers because of this companies negligence. The saga continues...........

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+6 Found this review helpful
"They are very untrustworthy"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car in July,2 from the Car Deal Warehouse in Newbridge, days later brought it in with 2 issues.it took them 8 days to Fox one issue. ( after 4 multiple attempts). The 2nd issue they couldn’t fix.i had it in there a further 5 seperate times. One time they had it for 8 days! Simon the manager said to me he would not accept he return of true car as he ‘didn’t want to lose money on a deal’ then later changed his mind. Said sorry about that asked my wife and I what car we wanted instead. We told him and left. Then : days later he changed his mind again,and refused the return of the car. ! Then became very busy everyone I called. Even being told he isn’t in today,and after turning up he was in. More than once. Then I met Matt. Service manager. Never have I met a more rude,untrustworthy liar of a man. Accused my wife and I of lying about Hingis wrong with the car then denying he said that. ! Hen they told me that the issue was a diesel filter issue. My car is a petrol. I asked if it my car for sure had one of those and was told twice yes it does! It doesn’t. It had a catalytic converter not a diesel filter. They hen said it was my fault. That I misunderstood what they said. I didn’t. My wife was listening on the conversation more than once and I have some recorded also. Then the they said that’s it. All done. I had no choice. Then on a Sunday in the fast lane at 70mph engine failure! Lights on and a dead car in limp mode. Terrifying! AA man comes out and tells me some Home Truths about CDW! Scary. Then he finds in 10 minutes, 8 faults with the car! Take it to he garage they can’t help me. Manager will call me on the Monday morning at 9am. I called 6 times Over the Monday and Tuesday to find out when I can have a courtesy car whilst the finance company investigate. Finally I get a call from ‘Matt’ saying they will not give me a courtesy car because A: they don’t have to and B: they don’t want me to have one of their cars for a longer period of time. So this is where we are. They have my broken faulty car,that I am paying for. I’m travelling 3 hours to work and 3 hours from work everyday on 2 buses which is costing me £11 per day all the while still paying for the car. Which I need to pay to fix and if I do the case I have opened will close. They are honestly untrustworthy terrible liars and so rude! More than once they have stood and laughed at my wife and I ( who is very unwell) and unusually pick up from work at night not now. Also I have had multiple people message me with the same issues or a variation of these issues who are at their wits end with this company and their utterly horrid terrible unprofessional service. It’s teulg shocking. Anyone else feeling the same feel free to Comment on here if you can and I’ll add you to the case I’m building with the help of Watchdog. AVOID THEM AT ALL COSTS!

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+5 Found this review helpful
"Sold a complete lemon"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Newbridge from Neil and what can I say, They couldn’t be nicer when you are going to get a car from them then once you leave the forecourt you are on your own. We have had issues with our car since the day we took it home. The car has been backwards and forwards to get “repaired” they even accused us of lying when we said we could hear a whooshing sound when pulling away, I liken the noise to when nos is activated that kind of whoosh. So today our car has now died on the motorway and we have the AA looking at it, so far he has found 8 faults. When we phoned car deal warehouse no one would speak to us initially and kept passing the buck. Utterly disgusting, once you sign your name and they have you in a contract you are screwed. Not interested one little bit. I would never ever recommend this dealership to anyone. Awful, I’m so upset and angry with the Car Deal Warehouse Newbridge.

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+2 Found this review helpful
"Don't buy from Car deal warehouse "
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a car from Car Deal Warehouse in Newbridge and said to me buy TLP insurance it will save you from crash your car or stolen you will get a new car as a replacement. After two weeks of buying my car I hit the wall and it was broken by my car. I went to sell person and he said to me your car is more than ten years old. But I didn't want to buy TLP insurance from first time when he offered me to buy and he said to me are you crazy, I brought my car last month and he had shown his voucher and I had brought TLP why not you. They mis sold insurance but not keep their promise.

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+5 Found this review helpful
"VERY EASY TO DEAL WITH"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a Mini from Tony L at Newbridge Car Deal Warehouse, first class service no pressure no hassle really nice guy . Having read a few negative comments from previous buyers I am hoping the after sales service is just as good as when buying the car , watch this space. ROBERT.

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Dealership Information

Car Deal Warehouse Newbridge sells used BMW, Toyota, Ford, Vauxhall and Mercedes-Benz. This car dealer has a great selection of quality used cars for sale all across Scotland. With dealerships in Edinburgh, Glasgow and Dunfermline you're never far from one of their used car dealerships.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews3.1 out of 5 stars — Rated Average
Excellent
6
Very Good
1
Average
1
Poor
2
Terrible
4

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Contact Information

Address

Car Deal Warehouse Newbridge
Edinburgh Road
Newbridge
Midlothian
EH28 8TH

Get in touch

0131 278 3170
http://www.cardealwarehouse.co.uk

Opening times

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Dealership Statistics

50%
Would recommend this dealer to family and friends
57%
Thought the dealer was knowledgeable and helpful
22%
Thought issues were resolved quickly and easily
7%
Percent of reviews responded to by this dealer

Additional Information About Car Deal Warehouse Newbridge

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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