The employers are complete liars. They will lie to your face through their teeth and it’s scary. Their goal is to sell the car, because after that nothing is their problem. I have been waiting for customer services to respond to my complaint via email for months now. I’ve been robbed £200 from this cargiant and they’re purposely ignoring me. Horrible place full of cheats and dishonest people. Don’t waste your time, don’t get into a problem that you’ll regret and don’t bother communicating with them. Everything they say is what you want to hear and not the truth.

If you are prepared to participate in a lengthy court battle? Then Car Giant is the car dealership for you! OVERVIEW: I purchased a used Peugeot RCZ Red Carbon motor vehicle from Car Giant for the sum of £12,476.92 (including fees) on 6 January 2018 with a mileage reading of 32,828. Between 11 February 2018 and 21 June 2018 the vehicle was diagnosed as having no less than four faults. The dealer repaired the first three faults (via a third party) but was unable to repair the forth fault. These four faults being; a. fault 1 – high pressure fuel pump failure b. fault 2 – clutch and dual mass flywheel failure c. fault 3 – ventilation system failure d. fault 4 – unidentifiable clunking noise Because the Dealer was unable to repair the existing fault (forth fault) I rejected the vehicle under The Consumer Rights Act 2015. At the time of my rejection the vehicle had a mileage reading of 49,416 and a market value of £10,500.00. (Final Right to Reject - Second tier remedy; after the first 28 days, but within the first six months of ownership). The Dealer had offered to repay £8,155.00 based on a deduction of use at 25 pence per mile. I contended that such a deduction was excessive and would result in a significant financial loss to me because the amount offered is much less than the market value of the vehicle being £10,500.00 at the time of rejection and as such Car Giant’s offer does not constitute as remedy for breach of contract. NOTE: There is no set principle that defines the amount of monies a dealer can deduct for ‘fair use’ but it must be reasonable. ‘I’ and the Dealer then participated in an ADR (Alternative Dispute Resolution) Service. This ADR service did not alter the dealer’s offer, nor did I find it helpful and to be honest I found it a complete waste of time; thus I would not recommend it. Having exhausted all avenues in trying to resolve my dispute with Car Giant, I decided the only option left was to initiate court action against them. My claim was heard on 8 September 2020 before District Judge McCormack at Willesden County court. ‘I‘ the Claimant represented myself, and the Defendant’s representative was an employee, they did not have a Solicitor present. The Judge agreed that 25ppm was excessive and awarded me the market value of the motor vehicle based on its current mileage. I was also awarded my personal losses, plus costs, traveling expenses and my attendance allowance. Despite my request, I was not awarded interest, due to the fact that up until the hearing I still had use of the car. It is also worth noting that the Dealer tried to argue that their offer to deduct 25ppm was far less than the 45ppm HMRC mileage rate. The Judge responded by informing Car Giant that the HMRC rate was made up of a collection of elements that were non comparable, thus he rejected their argument. Good luck if you’re planning on buying your next car from these hounds!

Cargiant please avoid this useless company. After spending 14 thousand on a car with multiple problems, Car giant did nothing to help resolve these issues, even though we spent a extra 1000 pounds on warranty. All the garages we saw told us that the car was sold to us with these problems but still car giant did nothing but make excuses. Hopefully this post will help others stop making the same mistake we made of going to car giant.

My husband just bought a commercial vehicle from them(a van) on Sunday . We also pay the VAT for the car as they said it has to be paid by costumer. We got approved for financing and we were happy with that. On the way home ,the car started to show on board few issues ,like “check injection and turbo boost sensor “ I called Cargiant 2nd day to tell them I would like to return the car as I was not expecting the car to have any issues being 2 years old. They told me I’m not entitled to bring the car back if they don’t get a report from a service that the car has obviously an issue. So I booked in for a service for same day but they said after that that needs to be seen by a diesel specialist. I called back cargiant to tell them I’m unable to find any spaces available for service until end of March and my 14 days to return the car will be gone by then. So they booked me for a service for Wednesday and I got there ,they confirmed the fault and send the report to cargiant . I called cargiant again to ask when to bring the car back and get my refund which was around £4000 and they said that a manager has to verify and approve the rejection of the car and they will get back to me. It’s Friday and no phone call from them. I just called now and they told me I’m not entitled to reject the car and can’t have a full refund . Basically they are forcing me to pay for a faulty car and they don’t care about customer rights that I have 14 days to bring it back and it’s not because I don’t like the car but because it’s faulty and I really don’t want it when they say they will fix it because I don’t know how the car will be in 2 months time and what else will show me as errors.This is just disgusting customer service I have received and I will escalate this further as they basically force me to get the car no matter what. The 14 days customers rights to cancel are just bulshit and do not believe them.