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Very poor service from the Car Store in Leicester. I pursued a car from these guys, just because they are representing a big brand " Evans Halshaw". The person dealing, Name: Cameron. I travelled all the way from Glasgow to Leicester to pick my car. Over the phone, they assured everything is perfect. No problem at all. Full AA inspected the vehicle, free Gardx etc etc. I didn't bother doing a test drive even, because I am buying from a big brand. Just visual check. Paid full amount. No finance- nothing. Later found Hand brake was bad. AA inspected & passed vehicle? They promised they will arrange repair in Glasgow. Fair enough, I trusted them. Because I had to travel back all the way to Glasgow, no time for waste. On the way back to Glasgow, I discover something wrong with Brakes. Upon arrival in Glasgow, I took the vehicle to a local garage to check. They told me, Front Brake Pads & disks are really bad. Also AC / Aircon not working. I start trying to contact with these guys / dealer from Leicester, trust me no reply from tease guys. Always someone will contact me. Finally, after around 4 weeks, I received a call from Glasgow Car Store. They only fix my car hand brake. Glasgow Branch also found Brake Pads & Disk are Bad. Air Con not working. They can not do anything unless the Leicester branch authorises them. 2 weeks gone. No result. Its been over 6 weeks now, still, I didn't receive my V5C, though I was promised, they will notify DVLA online. If online then it takes maximum 5 days to receive V5C. I spoke with DVLA, they do not have any information either. Advise me to pay £25 & send V62. Basically, they let me down. Also promoting AA passed slogan, to earn peoples trust. No way this vehicle can pass AA safety with bad Hand brakes, Brake pads & Disk, Aircon, etc. I am planning to take action, recovering my all losses.
AVOID buying any car from the Leicester Car Store!! I bought a BMW 330i from Car Store Leicester. After leaving the dealership with the car the ENGINE LIGHT came on 30 minutes on to my journey. The car struggled to accelerate and stalled every time I stop at a traffic light. I had to pull in to a service station on the motorway as the car was unable to drive. When I called them up and told the problem they didn't provide me with any roadside recovery and did not help me at all. The staff is unprofessional and kept transferring me to different people. At the end I was stuck with a broken down car with engine problems that I just picked up from the dealership. Had to figure out everything myself, it was a really big hassle and stress. When I bought the car they said apparently car has "128 point AA inspection" which I believe it's a lie. They also said it comes with 12 months AA breakdown cover but they did not sent any recovery when I informed them. I will be taking back the car to them and request full refund.
Staff from Car Store Leicester in response to AVOID buying any car from this place!!
Good evening, I can categorically confirm this car was not purchased from Leicester Car Shop. We have never sold a BMW 330i nor do we sell cars will any affiliation with the AA. There are several dealers in the area so please ensure you have the correct company prior to leaving us a negative review. Please feel free to contact us and we’ll assist you in finding which dealer has sold you this car. Leicestercarshop@gmail.com
Sam in response to AVOID buying any car from this place!!
Hi I brought a car from Leicester car shop 4 weeks ago it was a bmw x3 it broke down 27 days after owning it and needs 2035 pounds worth of parts for it. They refused to give me a refund I'm trying to take them to court. As car wasn't fit for road when we brought it
Booked an appointment at the Car Store Leicester to view a specific car. Also phoned up the national number to confirm the car was still in stock at Leicester and still for sale. Travelled 45 minutes to get to the store. First told tat a sales manager had taken the car for the day. Then the story changed to, it had been lent out as a courtesy car to a customer!! Promised it would be brought to my home to be viewed the next day. Received NO phone call by the end of the next day. Phoned up to chase, told they were "still trying to get hold of the customer", but they'd call me the following day. Two days on and still no call from Car Store Leicester. I wonder after seeing so many similar reviews if they have any cars to sell? Surely advertising standards would have something to say about making false claims to get you into the store under false pretences!! All credibility of name like Evans Halshaw down the drain. View a car at your peril, certainly don't travel far to go and test if they actually have the car advertised.
Adele turner in response to Do they have any cars?
I am pleased with the car I bought! The staff I came into contact with while at the Carstore were all very helpful curtious and very patient. I would like to thank Muhammad for all his help guiding us through the process of buying my car. Thank you Carstore Leicester
At Car Store Leicester they are there to offer a great car buying and selling service in your local area. They have a great choice of cars on offer at Leicester and you’ll be pleased to hear that they have thousands of others available online, on their website. You can buy a car at their online shop and have it delivered to Leicester.
They also buy cars too, so if you’re tired of your current model, they'll take it off your hands for a great price. They will offer you a fair price and even give you the option to get paid the same day. How good is that? Check out their Sell My Car web page today.
They also do servicing, MOTs and more so you can keep your car fit for the road and looking great.
Manufacturers: Sells a variety of makes and models
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