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54 reviews from our car dealer reviews community
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54 reviews from our car dealer reviews community

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"lots of problems "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car will be going back . Lots of problems with the car the dealer does not wish to know. A private engineer has been to have a look and he said it is not good. Would never buy a car from them again worst customer service I have ever had.

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"Great service!!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good service, no hard pressure sales tactics. had issue with engine management light a few days after buying, nothing unusual on modern cars to be honest in my experience, was rectified with no hassles, part took a while to get but as I understand it that was due to being on back order with the manufacturer so no fault of Carworld. I was informed of a recall, which it was explained could not be carried out at carstore as has to be done by a main dealer,zed in service was kind enough to arrange to have the work done by a main dealer at my convenience with the offer of a courtesy car if required.

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"Do not use this dealer."
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

12 months ago I bought a 3 year old Mazda 6 for £1100. The front tyres were quite warn, reluctantly the service manage Zed agreed to replace them. I thought well thats very good after sales service. At under 5000 miles distance the new tyres were almost bald. After investigation by national tyres and my usual competent service garage, I had to have the front running gear, shock absorber,strutts, ball joints etc replaced plus new tyres costing over £1200. Disgusting!!!

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"After sale support"
1.4 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

Service manager not interested in helping out a problem on a car on Saturday staff to busy in selling cars. Would not recommend car world Peterborough

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"great service 5 stars "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

great sales and aftercare .. second car now been dealing with carworld for a few years now never had any issue keep up the good work

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"WOULD NOT USE THIS COMPANY"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchase a £10000 BMW from this dealer is December 2017. After 8 weeks the engine management light came on. i took it to a local BMW dealership to diagnose the problem. After a battle, the dealership offered to fix the vehicle. 11 weeks later and after many arguments and chasing the progress the car was delivered back to me. Within 2 days the engine management light came on again. I again took it to BMW and they diagnosed the vehicle as being unsafe and some of the works that were claimed to have been carried out were proven to have NOT been carried out. I am now in the process of rejecting the vehicle and fighting with finance company to get my money back. Avoid this company they are cowboys and knowingly sell vehicles that are not fit for purpose! Please don't go through what i went through.

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"Excellent 5 Star Customer Service. "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased my new car from this Wonderful garage in Peterborough. I was blown away with the Superb Professional Organisation and Customer Care. I have been looked after since day one. I am really impressed by such a Wonderful Company. I would like to mention one individual thou, His name is Zed. What a Great person and Friend to know . He has a really Good Personality about him. His Knowledge about cars and Mechanics is absolutely Awesome. So glad to have gone to this Incredible Garage. I really also like the Receptionist, she is very vice and kind. Always has a Smile for me and the other Clientle. Thank you for Excellent Service. I Highly Recommend you to anyone looking for a Good for Value and Excellent Quality used car. Thank you very much. All the best from me.. I still Love my Audi A3. Always will.......

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"Wouldn’t ever waste your time!!!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a waste of TIME, EFFORT and MONEY. After putting my trust into this garage when I wanted to buy a new car it turned into the worse thing I could of ever done. Nothing but problems and absolutely disgusting customer service and management. As soon as I paid for my car I was no longer a priority and didn’t I know it. The day I picked up my new car I got into it to find out there was no screenwash, no diesel what so ever (10miles) the oil was black and within days I had to go and put air in the tyres yet they claimed they did a service before the car left the garage. Within 3 days after picking up my car it was already back into CarWorld as the Engine light was on which they convinced me that they had sorted but little as I knew they knew exactly what was wrong with the car but didn’t want to face how big the job was. After a meeting with the manager and getting nothing but a rude and ignorant response they constantly refused to help in anyway. The service manager claimed that he was an experienced service manager with years of experience yet let a customer drive away in a car that was not 100% right. After weeks of trying to sort the problem wirh CarWorld I took my car into Mini Cooper to find out what the problem was, as I knew that I wasn’t going to get any where with CarWorld. Within a few days Mini had been in contact with me to inform me that it was the manifold on my car that was the problem. A £1200 JOB!! Being totally heartbroken we tried to contact CarWorld once again as we knew that they was 100% aware of what was wrong with the car but I’m sure you all can guess exactly what response I got ... absolutely nothing. I also purchased a gold standard warranty through CarWorld at an additional cost of £300 which I was still not covered. I will never step near this garage again and if anyone is willing to go near it then I can only wish you luck.

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"first class"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my VW Tiguan by speaking on the phone with a sales person as I live in Aberdeenshire , The result has been that I got a first class vehicle,first class service, When I came to pick up the car everything had been taken care of ,all documents present & correct. Buying without seeing can be a bad experience but at Car World you are in safe hands.Wish they had put a cupful of fuel in the tank instead of just sneezing into it,!!! great experience Bert Sharp, Aberdeenshire.

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"Zero stars"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don't give 0 stars because is not possible, be aware they are the worst in the UK selling cars, they will sell you a damaged car and them try to put the blame on you, i and my partner bought a car from car world supermarket and we had to put the car in a garage the next day because we lived very far from Peterborough we couldn't take the car back to them, we called we had the unfortunate pleasure to deal with some guy called Zed, a very nasty and rude person that instead of helping try to put the blame on us and in his tiny brain it was normal that the car had broken down, after all was a 2 hand car, when i try to explain that was not normal because the car had been bought a day before he start being nasty and calling you names, and that the car was only £3500 and not £10000 because that will be different, i spoke with this person 7 or 8 times, all the times he told me that he knew what he was talking about, after all he was a certified mechanic, i guess he told me this so many times because i thing he needed reassurance because i think he got his certification in a happy meal, you have been worn so if you decide to buy a car there you know the risk, i regret so much not reading the reviews before

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Dealership Information

Car World Peterborough is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
54 reviews3.4 out of 5 stars — Rated Average
Excellent
24
Very Good
8
Average
3
Poor
7
Terrible
12

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Contact Information

Address

Car World Peterborough
Ivatt Way
Peterborough
Cambridgeshire
PE3 7PN

Get in touch

01733 331 221
https://www.carworld-uk.com/

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Dealership Statistics

55%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
63%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Car World Peterborough

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