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What a waste of TIME, EFFORT and MONEY. After putting my trust into this garage when I wanted to buy a new car it turned into the worse thing I could of ever done. Nothing but problems and absolutely disgusting customer service and management. As soon as I paid for my car I was no longer a priority and didn’t I know it. The day I picked up my new car I got into it to find out there was no screenwash, no diesel what so ever (10miles) the oil was black and within days I had to go and put air in the tyres yet they claimed they did a service before the car left the garage. Within 3 days after picking up my car it was already back into CarWorld as the Engine light was on which they convinced me that they had sorted but little as I knew they knew exactly what was wrong with the car but didn’t want to face how big the job was. After a meeting with the manager and getting nothing but a rude and ignorant response they constantly refused to help in anyway. The service manager claimed that he was an experienced service manager with years of experience yet let a customer drive away in a car that was not 100% right. After weeks of trying to sort the problem wirh CarWorld I took my car into Mini Cooper to find out what the problem was, as I knew that I wasn’t going to get any where with CarWorld. Within a few days Mini had been in contact with me to inform me that it was the manifold on my car that was the problem. A £1200 JOB!! Being totally heartbroken we tried to contact CarWorld once again as we knew that they was 100% aware of what was wrong with the car but I’m sure you all can guess exactly what response I got ... absolutely nothing. I also purchased a gold standard warranty through CarWorld at an additional cost of £300 which I was still not covered. I will never step near this garage again and if anyone is willing to go near it then I can only wish you luck.
I purchased my VW Tiguan by speaking on the phone with a sales person as I live in Aberdeenshire , The result has been that I got a first class vehicle,first class service, When I came to pick up the car everything had been taken care of ,all documents present & correct. Buying without seeing can be a bad experience but at Car World you are in safe hands.Wish they had put a cupful of fuel in the tank instead of just sneezing into it,!!! great experience Bert Sharp, Aberdeenshire.
Don't give 0 stars because is not possible, be aware they are the worst in the UK selling cars, they will sell you a damaged car and them try to put the blame on you, i and my partner bought a car from car world supermarket and we had to put the car in a garage the next day because we lived very far from Peterborough we couldn't take the car back to them, we called we had the unfortunate pleasure to deal with some guy called Zed, a very nasty and rude person that instead of helping try to put the blame on us and in his tiny brain it was normal that the car had broken down, after all was a 2 hand car, when i try to explain that was not normal because the car had been bought a day before he start being nasty and calling you names, and that the car was only £3500 and not £10000 because that will be different, i spoke with this person 7 or 8 times, all the times he told me that he knew what he was talking about, after all he was a certified mechanic, i guess he told me this so many times because i thing he needed reassurance because i think he got his certification in a happy meal, you have been worn so if you decide to buy a car there you know the risk, i regret so much not reading the reviews before
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This bunch of chancers give motor traders a real bad name. I bought a VOLVO from them. The car had been mot,d by themselves prior to uplift. The wiper blades fell to pieces before I got home and after 20 miles the service light came on and went into limp mode. The car hadn’t been serviced as advised and when I took it to my Scottish garage they failed it for the bald tyre and one had been run flat... the car also required a timing belt kit. Bodywork was good and it was clean but what use us this if it don’t go? The VOLVO continued to go into limp mode and after taking it to VOLVO dealership and 4 call outs from the AA. The car I paid £14000 for a year earlier was only capable of 800 miles before I gave up as Volvo said it needed a gearbox and an ECU... cost £10000. However, when I bought the car I paid £250 deposit by credit card. This was a god send as I took my card provider to the ombudsman and they paid nearly £7000 back to me. Lesson.... if you must buy a car always pay these devious lot by credit card... it’s the only warranty and comback you’ll have though the financial ombudsman.....trust me! Jeffrey
Wow! what a great place to find good customer service. They helped me in time of need. At first i was hesitant to go in because I was embarrassed but the Manager and staff there were so friendly.
I have never left a review before but I felt the need to leave this one. I was a bit dubious after reading the negative reviews on here but they had one of the very few models of car I was looking for. I half expected the car to be a bit of a dog judging by some of the experiences other people have had an I did think some of the positive reviews were from employees. However, the car was exactly as described, the salesman helpful but not pushy and I was able to test drive there and then. I was offered a warranty but declined as the car had manufacturer warranty remaining and that was that. Made the payment, did the paperwork and took the car home that day. I would have given 5 stars but there was a small problem with the documentation and I was overcharged! However, it was sorted very promptly. Overall a good experience.
Brought a car from the 3 weeks ago do found the clutch making a loud noise So called them up and was told to take it to a haiford auto centre soon did the hailfoed said they can not touch the car until the warring people tell them to and when they take the clutch apart and it is not under worranry I will have to pay the £600 2 weeks after I brought the car. The car should of been serivesed and checked before it was put up for sale but I was. Not do not buy any think for them
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Worst car buying experience ever. Totally lied to. Warranty not worth the paper its written on. They say they will give you a full service free of charge as a way to seal the deal !! All this is, is a oil and filter change. Car never drove properly. Spent the first month going from garage to garage. After 3 months it burst into flames. Tried contacting by phone and email but got fobbed off or not called back or not answered at all.
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ronaldo in response to Dreadful
I hate to say this...but it was also our worst car buying experience in Carworld Peterborough!!!! Dont buy from them ,
Have just bought our first car from Car World Peterborough. The price on my trade in was done over the telephone and was matched again at the desk. While the process of buying the car was a little slow due to the car being in the middle Of its valet I'm happy with the car I got. The dealer who looked after me did disappear for around half an hour mind you... but when he returned I'd realised he'd had done the niggly things I wasn't happy with on the car. This wouldn't have affected the cars performance in any way, but it was nice that he had listened. I'd give the score a five but I have only had the car a short while and darent tempt fate!!
Bought a car from Car World Peterborough in April 2017 - very good finance for what the car is worth. Have a slight problem with the wheel bearings however after speaking to Car World they were happy to take my car into their garage free of charge. One happy customer.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Car World Peterborough
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