Never ever go to these people con merchants from start to finish. They sell cars that are not going to last the attitude of some members of staff is unbelievable. I paid for an 18 plate car 2 short months later while driving down a busy road the steering rack failed so I went back to the showroom was met with well that's nothing to do with us but after making sure all in the showroom where made aware of my frustration it was decided that I could go to there repair centre. 2 months after the cars return another major fault this time total transmission failure and after a trip to a ford garage for an inspection I was met with a long list of faults that had come with the car Again another rant in the showroom and again nothing to to with us (also as I said you lot are untrustworthy a arrogant member of staff well that's your opinion) it was another call to the service Department. The service Department manager has decided nothing we can do so unfortunately it looks like battle will commence to get theses cowboys out in the open and exposed as the fraudsters they are . So if you do go to car world you will be putting your cash and health at risk so be warned.

Bought a used car less than 3 months ago — the sunroof doesn’t close, leaving it unweatherproof. The salesman claimed it was “fixed” at the time of sale, but it clearly wasn’t. When I returned, the manager admitted it wasn’t wear and tear, then gave implausible excuses instead of taking responsibility. I trusted their honesty and professionalism — I was badly let down. I’ve tried to go through their complaints procedure, but they haven’t even acknowledged me, forcing me to go down the Trading Standards route.

If you are thinking of buying a car from here don't Absolutely diabolical after sales after purchase 1.5 moths later the car developed a serious issue so I returned it to the showroom and had to sort the recover from the forecourt myself

Danny shown us around taking the time to help us find the car we wanted as we went in blind. After saying what my son needs as his 1st car he shown us a few options inlcuding the insurance groups and we narrowed it down to one car to test drive. Once we went on the test drive mu son loved the car and Danny taken time to explain the process and was very informative. The car was great too as its been a few weeks and my son is so please with his car. Will be back to see Danny for our next car

ABSOLUTELY AWFUL GARAGE DO NOT BUY FROM THESE COWBOYS A FAULTY CAR I PURCHASED RESULTED IN ME BEING STUCK AT THE SIDE OF THE MOTORWAY WITH MY TWO BABIES !!!!!!

A detailed explanation of my experience. i met with Magda at the Peterborough branch who was extremely helpful with my part exchange and purchase of my new car. Unfortunately this was the only positive aspect about car world. since owning the car within 2 weeks i had an engine warning light along with a urea light appear. i called out the rac to repair the car. this was repaired for the best part of 12 hours before i had to book in with car world. (rac would only turn off the warning lights) i then took the car to car world and after a full day of awaiting response was told that "you just needed to add more adblue" i took the mans word and left. Within 20 minutes from driving away with a "repaired car" the same faults reappeared suggesting they merely just cleared the fault and sent me away. After the matter i requested right to refuse as i was within my 30 day period of purchase and gave car world an opportunity to fix the car. I WAS REFUSED a refund and told i had to bring the car in for a full diagnostic. i complied and on the 16/01/25 i dropped the car into the service team. I waited an hour for a courtesy car and was given keys to a 3 door not a 5 door like for like. to top this off i signed to say there was half a tank of fuel as recorded by the team and there was not a drop over a quarter of a tank. To my amusement within 10 minutes of driving away with this courtesy car i was met with a tire pressure light. I took the car back frustrated and was given a replacement. As anyone else would have done i then awaited patiently all day for a call with an update of my car. i am currently writing this review on 18/01/25 and have not herd a peep from the garage. Frustrating as i now feel they are intentionally stalling to be over the 30 day threshold and tell me they cannot help.

The company really does not fill you with any confidence. We had issues when we went to collect and all the sales team and sales manager could do was to blame each other. It was really unprofessional!! We went to collect the car it hadn’t been cleaned, checked and a large part was missing. We took it after some assurances it would be order. Got them to write it on the contract. 8 weeks later we are still waiting.

The most obnoxious company I have ever dealt with. My daughter was looking for her first car and we spotted a nice looking Citroen C1, this car had a couple of features on that were quite rare, reversing camera and satnav, so I rang to confirm the details and was assured it had these features. I paid the £99 deposit and arranged a day and we made the 220 mile round trip. Firstly the car was in great condition, but clearly did not have the two features that had been confirmed previously. This seems to be a regular occurrence according to other reviews. We agreed on £100 discount and purchased the car. This is where the problems begin, we needed the car delivering asap but the earliest time was to be the following Monday and the delivery company would ring on Friday to confirm a time, they didn't and I had to phone Carworld to see what was going on. The sales person made some phone calls and came back to me with a delivery on Tuesday, I told him this would have to be after 3pm as my daughter was working, he confirmed this after another quick phone call and said that the delivery person would call an hour before arrival and would need to catch the 15:25 train back to Peterborough but would make his own way to the station. Well Tuesday came and at 10:30am I received several phone calls and texts, none of which I could reply to as I was in a meeting, from my daughters step father. When I rang him back he told me that the car had been delivered and he had just had to drop the delivery driver off at the station. I had to book a speedy half day holiday and go move and check the car over. The car was fine, the delivery was far from what I paid for. It was only luck that someone was in or I suppose he would just have put the keys through the letterbox. Here starts the trail of lies and obnoxious behaviour, starting from a phone call to the dealership where I rang to ask what went wrong with the delivery, I was eventually passed to the Showroom manager, the most obnoxious overbearing person I have ever spoken to, clearly he never went on the customer service course, constantly talks over the top of you. I wished the dealership had been more local, a face to face with this man would have been beneficial. He initially phoned my daughter before I contacted him and was rude to her too. He requested to give him till Friday to do his due diligence and he would ring me back with the results, he agreed the service was not up to standard and not acceptable. He never phoned back, surprise surprise. Then follows 3 weeks of phone calls from myself to try and contact him, various excuses and false promises of a call back, until today. He wasn't aware of any previous phone calls, he doesn't have to phone customers back, even though that's what he said he would do, he gave the information to the sales person and they should've phoned me back, so after a very heated conversation with this obnoxious person he passed the phone to the sales person for him to explain, it clearly became apparent that no due diligence had been done, in fact nothing had been done, the sales person had nothing to tell me and for most of the time he had nothing to say. I asked for the so called showroom manager to be put back on, and he'd left. I requested £100 refund for the delivery, less than half of what I paid, to cover the extremely bad experience and my half day holiday, they phoned me back half an hour later and refused, nothing they can do. SO, if I were you, and I didn't do this, read the reviews, this company is shocking, shoddy and downright rude and offensive, they clearly do not take responsibility for anything. Buy a car from somewhere else that values customer service not from this lot, they clearly do not care about their reputation.