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i purchased a car, had nothing but problems.... dealer promising to fix but its still broken 3 weeks later .... even lied to me on a taped conversation....
staff from Cars of Wirral in response to buy a car at your own risk
Hello. We cannot respond specifically as your review is Anonymous, but we apologise if you bought a vehicle that developed issues and took an unsatisfactory amount of time to fix. Repairs are carried out at independent garages but we understand we have to be responsible for their speed, so we are sorry. Kind Regards, Cars of Wirral.
I would never recommend anyone to buy a car from Cars of Wirral! They are the definition of scam men, all they wants is your money. They are all welcoming at the start, or however many times you visit their garage before buying a car. If you are convinced and gullible enough to buy a car from these guys, you'll soon be sorry when it will break down on you a week or two later!! Its not even worth taking a look at their website never mind travelling to their garage to take a look at their unreliable cars they have to sell. Do not trust them or buy a vehicle from them!!!!!
Staff from Cars of Wirral in response to NEVER RECOMMEND CARS OF WIRRAL
We are sorry you feel the need to call us that as the majority of our customers are very happy with their cars and the service, and we are deal with all finance companies (and we are on their recommended dealer lists) which proves we are trustworthy as every finance company is regulated by the Financial Ombudsman Service regards their complaint handling service. We understand people need their cars so it can be very stressful if something goes wrong, but we always follow the Consumer Rights Act 2015 to help people if this happens, and sometimes when people don't agree with the law they think it is our company policy. We hope you have now found a car that you are happy with. Many thanks, Cars of Wirral.
I bought a car from here in February and within 3 weeks the engine was completely knackered. The dealers were no help at all and were very dishonest. and when they had the car is for repair, they gave me a courtesy car for 2 weeks that didn't have a valid MOT... I would not recommend this dealership at all.
Reviewer has confirmed their email address
Staff from Cars of Wirral in response to Poor
Hi Craig, we aren't sure if you will receive notification of this reply, but we presume you forgot about doing this review because when we last spoke you were actually happy with the service and you took your other review down. There was a misunderstanding between your finance company which is why you originally thought this, and we were upfront that the vehicle repair was uneconomical and gladly facilitated cancellation so that you could choose your next car from somewhere else if we couldn't find you an exact replacement within a suitable timescale. We are glad everything was resolved in the end, and apologies about the inconvenience caused. Best wishes, Cars of Wirral.
I would not suggest anyone to even think about looking at the cars for sale at Cars of Wirral, never mind buying a car from them. From the sales men, to the service manager I would never trust this garage!!
Staff from Cars of Wirral in response to Awful
Hi Sue, apologies if you have had a poor experience that has made you feel this way. Without knowing who you are we can only respond generally, and in dealing with all finance companies this shows how we abide by the Consumer Rights Act 2015 and all of these companies (that are regulated by the Financial Ombudsman Service) are happy with our after sales service. That being said, if you particular experience was not good then we offer our apologies if we could have provided a better service. Kind Regards, Cars of Wirral.
Good service from Cars of Wirral. I bought a Fiat Punto back in August. The dealers were fantastic and the car was clean and in very good condition. I would happily recommend!!!!
Reviewer has confirmed their email address
Staff from Cars of Wirral in response to Great
Hi Nicholas, thank you for your positive review, we are glad that you were looked after well and are enjoying your car. We hope to maybe see you again when you are looking for your next car. Kind Regards, Cars of Wirral.
Really happy with everything! I purchased a Renault Megane in June. The car was immaculate when I collected it, there were a few marks that the they covered up for me. The car runs really well, the stop start sometimes makes a bit of a noise but I'll see how it is and if it carries on I'll let them have a look at it. overall, I am really happy and would recommend Cars Of Wirral by all means.
Reviewer has confirmed their email address
Staff from Cars of Wirral in response to Good overall
Hi reviewer, thank you for your positive words, we are glad you are happy with the car and the service, and if that issue ever did arise then please don't hesitate to contact us for help or advice. Many thanks, Cars of Wirral.
Really good little motor, runs really well and I have had no issues with it at all. The dealers were very helpful and knowledgeable. I would recommend this dealership for sure. Everything has been really great.
Reviewer has confirmed their email address
Staff from Cars of Wirral in response to Very good
Hi there, thank you for your nice review, we are glad that you are so happy with everything. Best wishes, Cars of Wirral.
Worst experience I have ever had in my life. IF YOU BUY FROM CARS OF WIRRAL PREPARE YOURSELF FOR MISERY.
I've no complaints about the service from Cars of Wirral, they were as helpful as they could be, my new ford fiesta is absolutely perfect and very good value for money.
Reviewer has confirmed their email address
Staff from Cars of Wirral in response to Ford fiesta cars of wirral
Hi Darren, thank you for your nice review, we are happy to see that you had such a good experience. All the best, Cars of Wirral.
Cars of Wirral is an Independent dealership that is based in Wallasey. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Cars of Wirral
1 Kelvin Road
Wallasey
Merseyside
CH44 7DN
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