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19 reviews from our car dealer reviews community
Leave a review for Cars of Wirral
Leave a review

19 reviews from our car dealer reviews community

Leave a review for Cars of Wirral
Leave a review
"Company now bust "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cars of wirral has now gone bust but these cowboys have rebranded themselves as JJT Motors. They are at the exact same site as cars of wirral. If you're owed money by then then they can be contact by 0151 541 0489 or through the website on https://jjt-motors.business.site/ I've been sold a car by them in the past and was ripped off completely by them. The car was always in the garage.

"rip off"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The only reason I’ve left Cars of Wirral one star is because it wont let me leave none at all. Absolutely disgusting company ripped honest hard working people off before they decided to do a runner, the lot of you should be ashamed of yourselves

"Day light robbery"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The company has gone bust. They owe me my deposit which I paid in cash and they told me they had no cash on site so wrote me a cheque and low and behold the cheque bounced and when I contacted them they have vanished. Business has closed down.

Kevin in response to Day light robbery

Me too they have robbed me blind found out he lives on liscard.

Bill L in response to Day light robbery

I paid for the warranty for 14 months and the company informed me that they never received the money from the dealer. Robbery indeed. I don't if there is any way of chasing the money back.

"Very poor service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased the car from Cars of Wirral and had to wait over two weeks before receiving it. Was messed around. Then I was offered free 6 months warranty for all the unconvince and just been informed by warranty company that they have not paid for the warranted so now I have no warrantee. Tried ringing cars of Wirral and the line is dead.

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+4 Found this review helpful

Lewis Mullineux in response to Very poor service

Hi I’ve had a similar problem with them did you get any help or go to citizens advice

"Rubbish service and over priced"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car and the after service was appalling. Ment to of done a service but had never even opened the bonnet.

"After Sales is non existent "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have bought 3 cars from these guys and the last car I bought was not running correctly so I went back and they refused to even look at it, stating that it is probably a service issue and they won't look at it. 3 times I went back and each time they refused to look at it stating they are not a garage. The car would over heat and splutter water within a few miles of use so it wasn't fit for purpose. I took it to a garage that I always use and they struggled to find the problem, they replaced the water pump, radiator and all pipes and still the same problem, they have had to contact the manufacturer and they informed the garage that the car was recalled last year with a Thermostat issue but the car had not been presented. I was not informed of this by the salesman. The car is still in the garage getting fixed, it has cost me £350 up to now and I don't know what the final cost will be once fixed, been told now that the fault may have caused damage to the head gasket. I would not recommend using these guys at all, great customer service for buying the car but once they have made the sale they do no want to know.

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+5 Found this review helpful
"Brilliant "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Me and my missus couldn't thank Craig from Wirral cars for the help and support he gave us I highly recommend this place to anyone who's looking for a car the staff are spot on

"Great I have had 3 "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had 3 cars from here. I have received great customer service and care from all the staff.

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+0 Found this review helpful
"wouldnt buy a car from here"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

These guys was so nice when i was going through the process of getting the car. Was told by Zuto full service history. Nothing but lies no car manual, no service history. After just bit over a month now cars of wirral say there was never said the car had full service history they say they send my paperwork in the post 3 weeks later it suddenly got lost in the post. No matter how many times i have called no one gets back to you. Even the sales manager himself didn't do nothing to help. I would not recommend this dealer. But am not done am logging complaints.

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"Not of satisfactory quality"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Fiat Bravo from this dealer through Car Finance 247. Nothing but problems from day 1, dealer tried to fix twice without success, so asked them to take it back. Car Finance backed them and not me and after 5 months an engineers report concluded that the car was of poor quality from the point of sale. Despite taking the car back again and again, and taking time off, they charged £1000 for car mileage of 4000 miles., which goes against me! Car was also supposed to have a free service prior to sale, but according to the vehicle report, it hadn't been serviced for over a year. The car is now back on sale at the same price as what I paid, so the mileage charge did not effect the value of the car.

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+5 Found this review helpful

Staff from Cars of Wirral in response to Not of satisfactory quality

Hi John. As mentioned when responding to your reviews on other sites, we are sorry about the problems with the car, but the reason why your finance company "backed" us was that we were trying to make things okay, and were simply following the Consumer Rights Act 2015, it wasn't as if it was a policy of ours or theirs. It was your finance company that arranged diagnosis (because you live 150 miles away) yet you have held this against us, and you even mentioned in other reviews about how in the end it was a simple fix and the car was fine. Then some months later you rang your finance company saying it was never right and wanted to unwind the deal. As per the law, a deduction was made for nearly 6 months use of the car, and we agreed to take the vehicle back to help relations between yourself and your finance company. The reason why it was a similar price (not the same, but similar) was that the vehicle was so much value for money in the first place. All along we worked with the finance company, who is regulated by the Financial Ombudsman Service, and should they fail in their duty to mediate with an unhappy customer then they are reprimanded or fined by F.O.S., so your own words about how they "backed" us only serves as testament to our customer service. Nonetheless, we are sorry that your 10 year old Fiat developed issues and hope you found another one okay. Regards, Cars of Wirral.

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Dealership Information

Cars of Wirral is an Independent dealership that is based in Wallasey. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews2.3 out of 5 stars — Rated Poor
Excellent
5
Very Good
1
Average
1
Poor
3
Terrible
9

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  • Contact Information

    Address

    Cars of Wirral
    1 Kelvin Road
    Wallasey
    Merseyside
    CH44 7DN

    Get in touch

    0151 6393111
    http://www.carsofwirral.co.uk/

    Opening times

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    Dealership Statistics

    31%
    Would recommend this dealer to family and friends
    47%
    Percent of reviews responded to by this dealer

    Additional Information About Cars of Wirral

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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