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We bought a brand new tucson from Cars2 Wakefield Hyundai and it was all great 1mth later we went back to buy a used car found a little ford ka great found a few things wrong with the car and was told yep that will be sorted in the workshop so we thought great picked the car the following day and and drove home but on the way we called and filled the car up to the brim for work the next week we did 15 miles and it used over 1/4 off a tank and its only a,1.00 ltr now thats not right so my partner thought wot else is wrong so he had look around and found the exhaust was rotting away and ther was a noise from the steering when you turn the wheel buy now ive lost all faith with it and ring the garage who take the car in and tell me they have changed the exhaust and sorted the wheel problem so i asked wot was that and they said it was the air bag in the wheel it was faulty now im sure that is dangerous to sell a car and let someone drive away with that kind off fault as well as them saying its been through the work shop and wot ever our cars need they get cut a long story short ive tried to buy a brand new from them to rectify any my confidence and it seems they dont sell cars hear as ive had to chase them for over a week to speak to some one who can help me sort it as far as im concerned they have just lost a brand new sale
We were really pleased and impressed with everything from start to finish at Cars2 Hyundai in Wakefield. Initially dealt with Sam (MOT).. He explained all our options, had a real good understanding of the models available, We agreed initially on a vehicle, then he found us a better one, a Premium model which was great. Our next dealings were with Tom Marren the handover specialist.. He was great too, a smooth efficient and friendly handover. Ive been in twice last week and spoke to both guys about various queries and they were really helpful, great after service. Im really happy with the car and will no doubt use you again when i look for another model, and will ask straight away for Sam and Tom to assist us.. Thanks guys......
Reviewer has confirmed their email address
I applied for a car finance with Cars2 Hyundai in Wakefield (on a Friday) and gave £400 deposit. The day after (saturday) the application I got a call from them saying that unfortunately couldn't find any finance company for me so they would send me back my deposit and it would take up to 5 working days, obviously I thought that I would have this money with me by Friday but I DIDN'T. I called them next Saturday asking why I didn't receive they money yet and I was told to call back on Monday (6 days legally passed and no sign of my money). Called the office and asked to speak to a manager and I was told that I would get a call back from a manager which never happened and I also that I had to wait for the money because they couldn't do anything I was furious by that time and out of pocket because I was counting on that money. I had to go there personally and ask to speak again with a manager which never showed up to speak to me. So they went to see the application and then found out they THE MONEY WAS NEVER SEND BACK TO ME 😤😤😤. Only then I was told and given a recipe with the refund and that the money would be shortly in my account, I told them that I wouldn't leave until I see my money in my account. Waited 2 hours ( that's the max time transaction take). After 2 hours I was still without money. They came back to me surprised I was still there and told me again they couldn't do anything anymore and that I had to was max 2 OTHER DAYS, so it wasn't "SHORTLY " like I was told it was 2 more fucking days. I was asked politely to leave the premise. I asked they for a complaint book and I was told that they didn't have one and if I wanted I could send an email to the manager who never wanted to speak to me. Believe it or not it is passed 4 days and I am still waiting for my money. This was the worst experience I ever had with such a big company.
Reviewer has confirmed their email address
Will never buy a car again from cars2 hyundai wakefield, sold me an x rental car wasn't informed before i purchased it told 1 owner the car had a couple of rust spots on roof was told would be rerrified after 4 attempts wasn't happy then got in touch with the finance company they inspected the car said it needed a new roof car came back still had faults with the roof so contacted hyundia again to say wanted to reject the car now waiting on the ombudsmen to rule cars2 didn't want to know when we asked for the car to be taken back and replaced there was no service history was told we would get that never happened so the car is not worth the money ive paid for it we were loyal customers never again
Reviewer has confirmed their email address
Staff from Cars2 Hyundai Wakefield in response to Never buy a car ever again from cars2
Melanie, we are sorry to hear about your experience with us. It is rare we have an issue like this so i hope that you consider us next time so we can make this up to you and show you how good our service is
Recently bought a car from Cars2 Hyundai Wakefield and had no issues what so ever, car was in brilliant condition the salesman was polite and courteous instantly offering me a tea/coffee and happily took the time to explain all the details about the car and different options available to me would definitely recommend this place to family and friends.
Staff from Cars2 Hyundai Wakefield in response to Amazing !!!
Thanks! We always try to put or customers first and its great to know we are doing it right. It was a pleasure doing business with you and we hope you will choose Cars2 again in the future :)
Took deposit, shook hands.with scott and manager.to pick up friday. Every day asked for some id, then told finance pending. confirmed thurs to pick up friday,not ready more id. I called saturday they said problem with finance!!!!! checked on car people website no problem!!!! have agreed over phone!!!! (I work in financial services). They said never going give me finance-shouting at me in middle showroom, i advised they had no right taking all my id then,they have broken gdpr. Reported them to FCA and taking civil action. THEY WONT GIVE DEPOSIT BACK!!!!!!!!!!! Read website they can take deposit on a car even if its sold!!!!!!!!!!!!!.Dozy Unprofessional and unqualified
Staff from Cars2 Hyundai Wakefield in response to Dont even think about going here!!!!!!!!
Maxine, we are sorry to hear about your experience with us. It is rare we have an issue like this so i hope that you consider us next time so we can make this up to you and show you how good our service is
Quite simply the worst experience I’ve ever had making a purchase. A car dealership with a 1970’s / 80’s mentality. Research other reviews. So out of date it’s embarrasing. The staff genuinely called out their concerns regarding the management to me on several occasions.
Staff from Cars2 Hyundai Wakefield in response to Avoid. Genuinely awful
Mark, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Where do I begin? Cars 2 will promise you the earth to get a sale and then undeliver every step of the way. I was told I would get my new Hyundai Tucson by end of March, I didn't get it until mid-April. I was told they would sort out putting my private plate on the vehicle, they completely messed it up then told me I had to deal with DVLA to sort it out because it was my "fault". I was told they would pay back the £200 deposit I put down on the car, but that took them a week and a half and daily phone calls to chase them. I was told they would pay off my settlement (balloon payment) as part of the part-exchange on my old car and they didn't, meaning I went into arrears, potentially affecting my credit rating. Communication is awful, you have to do all the chasing. I must have made dozens of calls over a period of about a month to try to sort out their repeated messes. If you listen to one review this year, make it this one. Do not go anywhere near Cars 2.
Reviewer has confirmed their email address
Staff from Cars2 Hyundai Wakefield in response to Avoid like the plague
we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Went into cars 2 speculatively I was treatdd well by Tom Otley we talked business for almost 2 days and I was happy with my purchase nice people the car is great and I will go back.
Staff from Cars2 Hyundai Wakefield in response to New 2018 i10
Anthony, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!
After test driving a few suvs I decided between the Tucson and the Kia Sportage. Scott took me for a long test drive down the motorway as that’s what I mainly drive on. And then got me a great discount and part exchange price. I don’t normally post reviews but the customer service and the deal were second to none
Staff from Cars2 Hyundai Wakefield in response to New Tucson
Thanks Lee :) we invest a lot of time and belief in our people so its great to know that its all worth it!
Cars2 Hyundai Wakefield is an Franchise dealership that is based in Wakefield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 42 | |
| Very Good | 2 | |
| Average | 8 | |
| Poor | 18 | |
| Terrible | 39 |
Cars2 Hyundai Wakefield
Waldorf Way Denby Dale Road
Wakefield
West Yorkshire
WF2 8DH
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