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Took deposit, shook hands.with scott and manager.to pick up friday. Every day asked for some id, then told finance pending. confirmed thurs to pick up friday,not ready more id. I called saturday they said problem with finance!!!!! checked on car people website no problem!!!! have agreed over phone!!!! (I work in financial services). They said never going give me finance-shouting at me in middle showroom, i advised they had no right taking all my id then,they have broken gdpr. Reported them to FCA and taking civil action. THEY WONT GIVE DEPOSIT BACK!!!!!!!!!!! Read website they can take deposit on a car even if its sold!!!!!!!!!!!!!.Dozy Unprofessional and unqualified
Quite simply the worst experience I’ve ever had making a purchase. A car dealership with a 1970’s / 80’s mentality. Research other reviews. So out of date it’s embarrasing. The staff genuinely called out their concerns regarding the management to me on several occasions.
Where do I begin? Cars 2 will promise you the earth to get a sale and then undeliver every step of the way. I was told I would get my new Hyundai Tucson by end of March, I didn't get it until mid-April. I was told they would sort out putting my private plate on the vehicle, they completely messed it up then told me I had to deal with DVLA to sort it out because it was my "fault". I was told they would pay back the £200 deposit I put down on the car, but that took them a week and a half and daily phone calls to chase them. I was told they would pay off my settlement (balloon payment) as part of the part-exchange on my old car and they didn't, meaning I went into arrears, potentially affecting my credit rating. Communication is awful, you have to do all the chasing. I must have made dozens of calls over a period of about a month to try to sort out their repeated messes. If you listen to one review this year, make it this one. Do not go anywhere near Cars 2.
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Went into cars 2 speculatively I was treatdd well by Tom Otley we talked business for almost 2 days and I was happy with my purchase nice people the car is great and I will go back.
After test driving a few suvs I decided between the Tucson and the Kia Sportage. Scott took me for a long test drive down the motorway as that’s what I mainly drive on. And then got me a great discount and part exchange price. I don’t normally post reviews but the customer service and the deal were second to none
This entire car buying experience has been a complete disappointment and very frustrating – little communication from cars2 (only contacting me when pushed i.e. cancelling the order), numerous failed delivery dates – middle/end of December, January, February, 1st March,16th March I have been continually chasing up delivery/progress an extremely long process for a relatively “standard car” i.e. not a specific factory order to my spec!! start of November to end of March !!! (Nearly 5 months !!!)
Rang about a 17 plate inoniq told price said it was above budget. Salesman went to ask manager who said he could get close to our budget. So rang next morning to check that was going to be the case and again told it was . Decided to drive the 1-1 1/2 hr journey to the car. Got there the carwas not even in the county never mind Wakefield ,tried to sell us a year older car for more money. American Manager would not budge on price and never apologised for inconvenience.
Don't waste your time going to Cars2 Hyundai!! I bought a car here not even a year ago, paid extra for warranty turns out they will charge you and extra £60 for any work to be done if you have any problems even if you pay an extra £300 for the warranty! I had a puncture on my car too I was aware that the car I bought did not have a spair tyre but was meant to come with a puncture kit well that means a compressor, and some sort of gel turns out this gel is 2 years out of date. Don't waste your time here there an absolute con quick enough to take your money and not quick to sort any problems out you have with your veichale !!
Bought a car from here, they tried to add £4oo onto the bill for items we did not ask for! Got it all back apart from £100. Trisha needs a course in customer care, very rude and basically not bothered. I wouldn't recommend buying a car from here.
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Visited CARS 2 Wakefield looking for a specific model in either 1.4 or 1.6 deisel version, didn't have one site but found one that they could buy in for us, told us it was a 1.6 diesel, left a deposit and was given a registration number, went home and began calling insurance company, its then we were told that the car in question was a 1.2 petrol, went back to showroom very 1st thing next morning, salesman blamed mistake on his manager, told to come back Monday when accounts dep't back in, filled out claim form Monday, after many phone calls got the deposit back a week after. Genuine mistake or Incompetency...
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Deals in: Cars
Manufacturers: Hyundai, Mazda, Seat
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