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I have recently purchased a new Hyundai Kona from Cars2 Wakefield. From the start to finish the service was excellent. James was the salesman who looked after us and he was professional and extremely helpful. After a convivial welcome he fully explained the options, acquired a good price for our car and provided a very satisfactory financial service. Unfortunately he was unable to be with us at handover but once again we were looked after by Tom who looked after us brilliantly and made the whole experience exciting and enjoyable. I wouldn’t hesitate to recommend Cars2 and the team to prospective purchasers.
Joe (Plunkett) at Cars2 Hyundai Wakefield helped source two new Hyundai i10. He was extremely efficient and explained everything clearly. We feel we received a good deal. Great customer service.
Very helpful service from Joe and Harrison. Would definitely recommend. Thanks again
This is our 4th car from Cars2. Great service as always. No pushy salespeople. Very friendly and knowledgeable, many thanks to Matthew, Robert and Tom.
Thank you so much for a smooth, friendly service. A Special thanks to Harrison for initially dealing with my request and overseeing the process, and not forgetting Tom who effortlessly and very professionally took me through all the paperwork, easily answering any queries or questions that I had. Very professional Tom, Best regards, Gary.
Visited here on Sunday 28th March to look at cars. Got invited in to speak about a deal not knowing that it is illegal to go inside at the moment until 12th April. Naughty Cars2..! Purchased said car for £13,995.00 but when we got home we found the car was up at the partner dealership for £12,995.00. Contacted garage to cancel due to losing faith in team only to be told we could not get our £1,000.00 deposit back. 2 weeks have passed and still no deposit returned. Numerous e-mails and empty promises for payment to be made. Good garage when things go right but extremely disappointed with how we have been treated this time...! We just want our money back its not too much to ask is it
I recently bought a new Hyundai from Cars2 and although I love the car I didn’t have the best of experiences with the dealership. After agreeing to buy the car I had to constantly chase up at each stage (when to come in to sign paperwork , arrange to collect my vehicle etc) and then when we got a time to visit the dealership the paperwork wasn`t ready to sign. Two working days before collection (after chasing again) we finally managed to arrange an early morning collection time/date. I took time off work and booked transportation to the dealership. The day before the collection date I received an email out of the blue from the Salesman to say all the paperwork hadn’t been authorised and couldn’t confirm when the vehicle could be collected even though the dealership had had the vehicle on the forecourt and we`d agreed to purchase it five weeks prior. I rang on the day and seemed to be constantly fobbed off or ignored and told that Hyundai Finance have to sign off the release of the vehicle on the day of collection. If that was the case why arrange a collection time for early morning ?? I was made to feel like I was an annoyance to the Salesman. It just didn’t make sense that authorisation wasn’t done previously and I asked to speak the Dealership Manager to escalate the situation. Two minutes later I had an irate & rude call back from the Salesman to say if I wasn’t happy with the level of service I`d received I could gladly have my deposit back and the car order cancelled even though I`d arranged time off work, transportation and insurance on the new vehicle. He said he didn’t understand what level of customer service I had been expecting. I have never been spoken to like that in by any other company previously and was shocked by his tone. I only wish I`d have recorded the call for training and monitoring purposes. It was totally unacceptable and unprofessional. Buying a car should be exciting and the car itself is great but how I was dealt with and spoken to has left a bitter taste in the mouth about returning to the dealership in future. As a gesture of goodwill they arranged to have a tank of fuel and mats thrown in for my inconvenience. This could have all been avoided by having better admin processes in place throughout the entire sales process to smoothly arrange time slots both for paperwork purposes and collection of the car. I realise that in the current COVID climate staff numbers have been reduced but I wouldn’t expect to still be chasing for a confirmed collection time two working days prior to collection especially have to get time off authorised at work (as most people have to). Maybe next time I`ll order a new car online and cut out the rude attitude that seem to be tolerated in this particular industry (see other reviews). I doubt anything will be done to correct the process and the attitude of salesmen towards customers until they start to lose business and wake up and take note of customer comments both here and on other review forums.
Went to this dealership to see the new Tucson to decide if it was worth considering. We caught the eye of the manager and he arranged for us to borrow a car to try out.. When we came back he became very pushy and when we said we wanted to think about it he became quite aggressive because we wouldn’t agree to buy immediately. He refused to tell us how much the car cost and what he would give us for our part exchange. Would anybody agree to buy under these conditions? We left. Since then I have checked the reviews on this site and it appears our experience was pretty typical. We will not be going back.
Albiet the SEAT half not Hyundai part on same site. Arranged courtesy car whilst in for service only to receive a call from them the evening before saying one wasn't available. Left them a little test, I reduced the pressure in my spare tyre, they failed to spot that. Although the car was washed externally it wasn't vacuumed as promised neither. Attitude of Chris the service advisor couldn't care less. Now an ex-customer
Bought Hyundai Kona 64 SE 1/07/20 at Cars2 Wakefield. Mileage now 1400 1/11/20 Brake warning. Difficult to start. Still driveable. Told by Cars2 needs a brake control module. None in the country - will order. "We don't have courtesy cars". Took car away. By 18th November car not driveable - goes into safety mode without warning (13 mph) Phoned Cars2. Part will be delivered in December. They will try to get courtesy car. 20th November No courtesy car as Hyundai won't supply. Fortunately it is not required for work (we both recently started our 75th year!) but this has significantly impacted on my wife's independence and mobility. I can't contact Hyundai until Monday to confirm this situation but I think anyone buying a car from you should be warned they might have to spend weeks without transport. I will check the position with Hyundai UK before any further actions.
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Manufacturers: Sells a variety of makes and models
Cars2 Hyundai Wakefield
Waldorf Way Denby Dale Road
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