my wife and i went to car scene to look at a car she liked the look of, she approached the salesman asking if the car was locked to which he replied yes in a very rude manner, she then asked if he could grab the keys so she could take a look inside to which he once again said no in a rude manner followed by you need to make an appointment(im guessing due to covid)she replied with i take it you dont want to see the car then, so we left and bought a car from somewhere else.

I urgently needed to change my car during the pandemic owing to the clutch starting to go on my Skoda Fabia with 170,000 on the clock. I wanted another Skoda Fabia diesel and found a suitable, low-mileage model at Carscene through Auto Trader. It even had a tow bar which meant I wouldn't have to spend £400 on installing a new one to take my bike rack. I was worried about buying a vehicle 'blind' as it was impractical to view the car in Norwich when I live in Cornwall and so I had to rely on the honesty of Kevin and Trevor to give me a video and verbal appraisal of the car before I agreed to buy it. During the appraisal, I asked if the cam belt was due or had been done. The car only had 44k on it (the belt should be good for 100k) but it was due on age, so without skipping a beat, Kevin agreed to do it before sending the vehicle down to me. They took my old and rather tatty Fabia in part-exchange and arranged delivery for £300 which I thought was a very reasonable fee for a round trip of over 700 miles, When the car arrived, it was clean inside and out, everything worked as it should and the car drove superbly. An added bonus was that Kevin had had a little extra installed in the boot - a bottle of Rioja and a box of Ferrero Rocher - a lovely little touch. The only minor niggle was a broken seat adjustment lever which was not a biggie as the mechanism still worked. However, I mentioned it to Kevin and again, without skipping a beat, he offered to order one from Skoda and have it sent to me. Having been in business myself for many years, I recognise good customer service when I see it and the service I have received from Carscene has been exemplary, with excellent attention to detail and a nothing-is-too-much-trouble attitude which is becoming increasingly rare. While buying a car long distance could be scary, they did everything possible to make it easy and reassuring. I genuinely cannot recommend them enough.

This is our 4th car from Carscene and we keep coming back because of the excellent service we receive. After discussing the merits of various cars, our latest purchase is a Renault Scenic, which is proving to be a great, practical family car, that fits our needs perfectly. Kevin and his team are knowledgeable, honest and supportive. I can't recommend them highly enough.

Ok, the deal with this lot is plenty of cars which they have fished out of, amongst others, auctions. Many of those cars are main dealer trade in vehicles which the main dealer does not want to sell on their forecourt for whatever reason. So they send them off to auction. Nothing wrong with that, that’s how the used car business has carried on for years. The problems start when the purchaser I.e the garage who wants to sell the car on buys in rubbish. Many trade in cars have issues and that’s why they are traded in. IF the purchasing garage carries out a decent PDI check and ensures the vehicles are fit for sale, then all good. This is where Carscene Norwich fails royally! Our experience involved a car with a severe judder under braking due to warped discs, a buckled alloy wheel, a gearbox which sporadically wouldn’t engage second gear, thus allowing you to pull out into a busy road only to find you couldn’t get second gear, electrical issues with the anti theft system, defective heater plug, incorrect power steering fluid on the car coupled with heavy steering. The so called owner of the place accused us of fabricating issues in order to reject it tried to hide behind “it’s a second hand car” excuses. In my opinion, Carscene Norwich is a poor example of a motor trader who either intentionally or recklessly cannot be bothered to stand by their cars. Be especially aware of the independent warranty they give. This has so many get outs and weasel words that the warranty is basically worthless. It does not cover wear and tear so go figure how that could be useful on a second hand car. Carscene Norwich set the standards low and then fail to meet them. My advice would be avoid this place like the plague at all costs.

Bought a car from carscene norwich and had problems from the off. I took it back and they told me the work had been done. I then took it to volkswagon for them to tell me i needed a new gearbox. I then told car scene about this they did fix the problem after a long argument! I was promised an extra years warranty but then thwy decided 6months! I can honestly say i have never met a more patronising in my life!!

I found a Prius on the Carscene Norwich website that I wanted to purchase. I called Carscene to confirm the body work condition and being assured it was in very good condition. However, after travelling 3 hours from London I found the car had many, many chips that had been quite roughly patched (and some rust too). Very unhappy to have I wasted a whole day and train fares. Obviously I won't be back. Interesting that Carscene has 4.7 out of 5 stars on AutoTrader, but looking elsewhere tells a much less positive story (see Facebook, TrustPilot, cardealerreviews.co.uk)

Carscene Norwich has good points. No pressure sell and will let you test out varied cars you may want to purchase. Will put right some problems not all. Will give you a courtesey car. Bad points. My car poorly prepared , sill and wheel arch damage not easy to see but refused to repair, rust on roof but rectified. Blown speaker and back bumper slightly out not rectified. Claim service been done no paper work to verify this eventhough I have asked twice and service clock says 8600 miles to next service. Promised £20 of fuel with car , I had just enough to get it to a garage. Worsed prepared car ever purchased this is number 33 so I have experience of how a car should be presented

Lies, overpricing and arrogance. Carscene Norwich is a horrible place.

**DISAPPOINTING SERVICE AND FAULTY CAR* Couldn't give less than one star. Best advice from me read all reviews and follow they advice. I bought car from here and I wished I hadn't I bought car 6 month ago from Carscene Norwich, since then I have problem after problem, everytime I go there with problems and asking them to fix it they telling me they will check it just to make me stop coming to them. Last time when I did went there and explained that car making strange sounds and I know what's wrong with it. They answer was really sarcastic they did let me understand that I coming to often and asking to check a car. There is no point to leave a car in they garage because all the time's they are saying car is fine and they can't find a problem when a true is they don't want spend an extra penny to fix it. I had to take car to independent mechanic to sort it out and it cost me a lot of money from my pocket