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I purchased a Vauxhall Insignia from these cowboys last week via distance sale, the car was advertised as great condition. They delivered the car to me last week and within an hour I had emailed them photos of smashed door cards only to be told that that was common damage, they did reluctantly agree to send me new door cards after initially refusing. I then found further undisclosed damage to the body work and the paint was all flaking off the rear Alloys so I started a complaint with the finance company. Over the weekend the EML came on and the brakes were squeaky so I took it to Kwik Fit to be checked and have a diagnostic, they told me the car had a faulty NOX sensor, the front discs were perished (but had new pads, work that one out), and the rear wheel bearing had play, rang the dealer from the garage and he said that Kwik Fit were incompetent and that there was nothing wrong with the car and he would not pay for any repairs. The dealer told Kwik Fit to delete the sensor so that the error code wouldn't come up again, which the garage obviously refused to do. The dealer then denied saying this to the finance company, luckily all of my phone calls are recorded. So a couple of days later I took the car to a local reputable independent garage who checked over the car, and again ran a diagnostic and said the same thing, the front discs are perished and there is a faulty NOX sensor (£1000 worth of work). The dealer then offered to collect the car, leave me a hire car, look at the parts that had been reported as faulty, and then return the car to me. Who would trust a dealer to complete repairs who has already had a false MOT put on the car, denied that anything is wrong with the car and told a garage to delete a sensor? Furthermore, driving long distance on perished front discs would cause further damage to the vehicle. So I declined. I relayed this information back to the finance company who agreed I could reject the car under the 30 day fault part of the consumer act 2015, but the dealer wanted to keep the delivery fee (£250) and charge me £1 a mile for every mile I've driven in the car and for me to return it to the dealership over 200 miles away (with faulty brakes?!). This is totally illegal. Luckily I know my rights and won't be gaslighted or bullied in to accepting any cost due to being sold a faulty car. The dealer has now accepted he can't charge me the £1 a mile and has to return the delivery fee, but still wants me to return the vehicle at my cost. So it will be sat on my drive for the next 8 weeks (maybe longer) until the dealer and the finance company accept their legal obligation to collect the car and give me a full refund. I've owned a lot of cars bought from a lot of different garages and I have NEVER had such a terrible experience. The dealer has no customer care at all, once they've got your money that's it, and they seem to either be incompetent when it comes to motor law, or they are bullies who think it's OK to sell dodgey cars. The car had a fresh MOT so that garage has been reported to VOSA, and Carscene has been reported to Trading Standards, Autotrader, and anyone else who I can find that accepts complaints about dodgey businesses.
Reviewer has confirmed their email address
my wife and i went to car scene to look at a car she liked the look of, she approached the salesman asking if the car was locked to which he replied yes in a very rude manner, she then asked if he could grab the keys so she could take a look inside to which he once again said no in a rude manner followed by you need to make an appointment(im guessing due to covid)she replied with i take it you dont want to see the car then, so we left and bought a car from somewhere else.
I urgently needed to change my car during the pandemic owing to the clutch starting to go on my Skoda Fabia with 170,000 on the clock. I wanted another Skoda Fabia diesel and found a suitable, low-mileage model at Carscene through Auto Trader. It even had a tow bar which meant I wouldn't have to spend £400 on installing a new one to take my bike rack. I was worried about buying a vehicle 'blind' as it was impractical to view the car in Norwich when I live in Cornwall and so I had to rely on the honesty of Kevin and Trevor to give me a video and verbal appraisal of the car before I agreed to buy it. During the appraisal, I asked if the cam belt was due or had been done. The car only had 44k on it (the belt should be good for 100k) but it was due on age, so without skipping a beat, Kevin agreed to do it before sending the vehicle down to me. They took my old and rather tatty Fabia in part-exchange and arranged delivery for £300 which I thought was a very reasonable fee for a round trip of over 700 miles, When the car arrived, it was clean inside and out, everything worked as it should and the car drove superbly. An added bonus was that Kevin had had a little extra installed in the boot - a bottle of Rioja and a box of Ferrero Rocher - a lovely little touch. The only minor niggle was a broken seat adjustment lever which was not a biggie as the mechanism still worked. However, I mentioned it to Kevin and again, without skipping a beat, he offered to order one from Skoda and have it sent to me. Having been in business myself for many years, I recognise good customer service when I see it and the service I have received from Carscene has been exemplary, with excellent attention to detail and a nothing-is-too-much-trouble attitude which is becoming increasingly rare. While buying a car long distance could be scary, they did everything possible to make it easy and reassuring. I genuinely cannot recommend them enough.
Reviewer has confirmed their email address
This is our 4th car from Carscene and we keep coming back because of the excellent service we receive. After discussing the merits of various cars, our latest purchase is a Renault Scenic, which is proving to be a great, practical family car, that fits our needs perfectly. Kevin and his team are knowledgeable, honest and supportive. I can't recommend them highly enough.
Reviewer has confirmed their email address
Ok, the deal with this lot is plenty of cars which they have fished out of, amongst others, auctions. Many of those cars are main dealer trade in vehicles which the main dealer does not want to sell on their forecourt for whatever reason. So they send them off to auction. Nothing wrong with that, that’s how the used car business has carried on for years. The problems start when the purchaser I.e the garage who wants to sell the car on buys in rubbish. Many trade in cars have issues and that’s why they are traded in. IF the purchasing garage carries out a decent PDI check and ensures the vehicles are fit for sale, then all good. This is where Carscene Norwich fails royally! Our experience involved a car with a severe judder under braking due to warped discs, a buckled alloy wheel, a gearbox which sporadically wouldn’t engage second gear, thus allowing you to pull out into a busy road only to find you couldn’t get second gear, electrical issues with the anti theft system, defective heater plug, incorrect power steering fluid on the car coupled with heavy steering. The so called owner of the place accused us of fabricating issues in order to reject it tried to hide behind “it’s a second hand car” excuses. In my opinion, Carscene Norwich is a poor example of a motor trader who either intentionally or recklessly cannot be bothered to stand by their cars. Be especially aware of the independent warranty they give. This has so many get outs and weasel words that the warranty is basically worthless. It does not cover wear and tear so go figure how that could be useful on a second hand car. Carscene Norwich set the standards low and then fail to meet them. My advice would be avoid this place like the plague at all costs.
Bought a car from carscene norwich and had problems from the off. I took it back and they told me the work had been done. I then took it to volkswagon for them to tell me i needed a new gearbox. I then told car scene about this they did fix the problem after a long argument! I was promised an extra years warranty but then thwy decided 6months! I can honestly say i have never met a more patronising in my life!!
Reviewer has confirmed their email address
I found a Prius on the Carscene Norwich website that I wanted to purchase. I called Carscene to confirm the body work condition and being assured it was in very good condition. However, after travelling 3 hours from London I found the car had many, many chips that had been quite roughly patched (and some rust too). Very unhappy to have I wasted a whole day and train fares. Obviously I won't be back. Interesting that Carscene has 4.7 out of 5 stars on AutoTrader, but looking elsewhere tells a much less positive story (see Facebook, TrustPilot, cardealerreviews.co.uk)
Reviewer has confirmed their email address
Carscene Norwich has good points. No pressure sell and will let you test out varied cars you may want to purchase. Will put right some problems not all. Will give you a courtesey car. Bad points. My car poorly prepared , sill and wheel arch damage not easy to see but refused to repair, rust on roof but rectified. Blown speaker and back bumper slightly out not rectified. Claim service been done no paper work to verify this eventhough I have asked twice and service clock says 8600 miles to next service. Promised £20 of fuel with car , I had just enough to get it to a garage. Worsed prepared car ever purchased this is number 33 so I have experience of how a car should be presented
Lies, overpricing and arrogance. Carscene Norwich is a horrible place.
Reviewer has confirmed their email address
**DISAPPOINTING SERVICE AND FAULTY CAR* Couldn't give less than one star. Best advice from me read all reviews and follow they advice. I bought car from here and I wished I hadn't I bought car 6 month ago from Carscene Norwich, since then I have problem after problem, everytime I go there with problems and asking them to fix it they telling me they will check it just to make me stop coming to them. Last time when I did went there and explained that car making strange sounds and I know what's wrong with it. They answer was really sarcastic they did let me understand that I coming to often and asking to check a car. There is no point to leave a car in they garage because all the time's they are saying car is fine and they can't find a problem when a true is they don't want spend an extra penny to fix it. I had to take car to independent mechanic to sort it out and it cost me a lot of money from my pocket
Offering used cars to the people of Norfolk; Carscene Norwich can help when you are looking for used Fiat, Kia or Mini car. As well as this variety of names they also offer finance, part exchange and even after sales services; everything you need to get you and keep you on the road.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 5 | |
Very Good | 1 | |
Average | 1 | |
Poor | 2 | |
Terrible | 8 |
Carscene Norwich
Drayton Road
Norwich
Norfolk
NR3 2DW
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