Some nine months after collecting our vehicle the SAFETY ISSUE with the sun visors has not been fixed. Even allowing for COVID this is absolutely abysmal customer service . Would not buy from or recommend to anyone .

Avoid this places sales mans promis but not doing nothing

Car Shop has had a long history of bad customer service, this is well lived up to.

Car wasn't serviced when they said it had been. Customer service is non existent

Had car 11 weeks and at the moment it's been in 5 garages.3 in halfords were they are clients of.1 at main dealer of nissan.and now back at Northampton carshop were it's been there for a week now.still waiting.. paying these monthly fees and ain't had my car not happy..been giving a crappy courtesy car with car shop and spanners all over it bloody embarrassing. Very poor service and customer support is a a joke.the day I got my car driving home and the EML came on that's how bad this place is. Took 2 weeks to get it in to be fixed.when picked it up all good.but 1 week later came on again.same problem with same part so obviously didn't do the job just wiped it off I suppose. They said at Northampton carshop looking at new year b4 I get my car back that will be 3 week.3 weeks of me paying for a car I have not got.. pissed off with this.will be taking it further with out a doubt.

A BIG LET DOWN. Bought a car January 2019, whilst test driving the car the front brake pads warning light appeared. Car shop Northampton stated that they will fit new brake pads and the car will be ready in a few days. Recieved the car after a few days. Took the car to Audi for a health check after a few weeks of purchase. Audi discovered that non genuine front brake pads were fitted AND the Front brake pads warning light, warning wire was removed, part of the loom had been cut down and the circuit had been bridged out so that the warning light will not come on. Did carshop technicians remove the warning wire to prevent the warning light coming on due to non genuine brake pads fitted? If carshop Northampton technicians did not remove the warning wire then why did they not pick up on this dangerous fault when the new front brake pads were fitted before handing it over to me. Any repair works done by Carshop Northampton technicians, please get them rechecked and retested by a reliable car dealership. Do not trust this company. A few weeks after the purchase of the vehicle, I also realised that the car was consuming high levels of oil. Therefore, took the car back to Carshop Northamptom, they did their diagnostics and stated that it's fine. Thereafter, took it to Audi and after their diagnostics, they stated that the pistons and piston rings needed replacing. In other words, a rebuild of the engine. A job that costs about £6000. Why did Carshop Northampton fail to diagnose such a huge fault? Wouldnt be buying from carshop again. Full of disappointments. Please think twice before purchasing a vehicle from carshop.

service team after purchasing a car from Carshop Northampton. We received the car on 13.11.18 so it is 1 year and 1 day since we have had the car in our possession. I had called due to finding out they have changed the specifications of the front tyres which are not of the same type for the rear. My wife has had a puncture today which led us to being informed they are different and to then find out that the locking nut is not included. The front tyres on the car when we went to visit were bald enough to be deemed illegal and the team agreed that they needed changing and this will be done for when they deliver the car! The car was delivered to us on a wet and cold November evening last year and we were not informed that the locking nut was missing. Carshop have hidden behind the fact that we signed and agreed their Handover checklist that it was in our possession when we received the car even though no thorough handover (apart from coming into our house and telling us the paper work is all there) was done. Furthermore, we were informed by a customer service representative, Maya Haige (apologies if this is spelt wrong), that due to the car being older than a year, they will not be helping us and there is nothing they can do. I was also accused of potentially changing the tyres myself and also mis-placing the locking nut myself and this is something Carshop will not be able to help us with as it is out of the 1 year warranty. I am a strong believer in customer service is best delivered after the point of sale and I can not recommend any part of the after sales support from Carshop. I would like to thank them for mis-informing us of the type of tyre on the car (they needed changing as they were worn to the point of being illegal to drive, even though they never felt the need to tell me this, only until I checked myself) and for the most vague handover I have ever experienced which ensured me everything is where it must be! This has allowed me to come to a very easy decision of never using them again! I am sure as a customer who has spent over £20,000 will be left to figure out how to rectify this themselves as you know, you are out of warranty I'm afraid. Well done Carshop! My opinion, if we are to cast blame, I believe Carshop used the locking nut to replace the two front tyres that were illegal and did not return it back to the vehicle before it was delivered to us. We have had BMW service the car a number of times for... 1) The rear lights had all stopped working - Repaired by BMW 2) The footrest next to the clutch was loose. Removed by BMW for them to inform us that it has been cut by someone and needed a full replacement - Repaired by BMW 3) Fuel filter needed replacing - Repaired by BMW This car was delivered to us with the upmost certainty from the sales team that all necessary vehicle checks and a full service will be carried out before it is delivered to us. The best advice I can give anyone looking for a car - Pay extra and buy from the manufacturer dealerships themselves. As the old saying goes, you buy right, you pay once. Carshop - You are embarrassing! PS - BMW are coming out this evening (currently 21:28) to repair the tyre issue so we can be on the road for work in the morning at no expense to us as this is their way of offering a warranty. UPDATE - 15/11/19 - BMW have come out and repaired the tyre for free and have given us some usual information. Are you ready?? THE TWO TYRES ON THE FRONT THAT WERE REPLACED (AS STATED ON OUR INVOICE AS RUN FLATS) ARE NOT...WAIT FOR IT.....ARE NOT RUN FLATS!! I can guarantee any phone call made to Carshop will be answered with either I changed the tyres myself (without a locking nut of course) or I signed the paperwork on exchange or I am out of warranty and they can not help. AVOID THESE DEALERS!! Amazing how google reviews will not show my review and you have to search by newest! Slippery people these Carshop lot! AVOID AVOID AVOID!

She was pleasant and professional. However the whole process took rather a long time. The handover bit left a lot to de desired. The lady who processed the tax and insurance was also very pleasant. However the valeting team parked the car pointing away from the exit in a very congested car park. It was dark and raining and very difficult to manoeuvre . Customer care seemed to end the minute money changed hands . Not good