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Purchased a high end Mercedes from CarShop in Sheffield. Within 24 hrs the engine light came on whilst on the motorway and the car went into "Limp Mode" spoke to central customer services who were not very helpful at all (I'm only a customer) so i decided to show up in person at the sheffield depot, was told it was okay to drive and it required a couple of sensers. Re booked the car in on the earliest possible date ( a week later as they were busy!!) Took the car in got a call 4 hrs later we need to order the parts can you bring it back in 2 weeks as our diary is full!!! The long and short of it I have been sold a car that is dangerous and un roadworthy, they wouldn't give a courtesy car either and I am now losing money as i cannot do my job. Terrible company and customer service
Was a great experience with no pressure with happy, friendly staff especially Amy, David and Darren. Will recommend you to family and friends.
bought a car a corsa from the car people sheffield, it looked great I did 1500 k it was a crock car people would not help even though we had gap insurance I spent over 1000 pounds on it at Vauxhall dealers and it still would not run so I went to eric steads I now own a mg brilliant car and a great deal I paid 6000 pounds for the corsa plus repair bills steads wear brilliant and after care is top notch thanks for nothing car people I bought the car to get to work and back home I spent more time on the bus and I was still paying 275 pounds a month for a car that would not run don't buy from car people if it goes wrong after just a few miles they don't want to no you buy at your peral go some were else
We came into the car people in sheffield not sure on what car we were wanting to purchase. They gave us time and space to look around without feeling pressured and chose a mini. We got the salesman David who got the keys and allowed us time to look around the vehicle on our own before taking us out for a test drive. He then explaining all the documentation very clearly and covered free mot for life and service plans. David was great and we drove away in the car the same day. Thanks for all your help.
We will never ever return to ANY Car People branches, because of the experience we had at The Sheffield branch, the experience we had following our purchase, and the experience we had when Head Office finally responded to us. On our first visit to The Car People, Sheffield, We were told that - The Car People may not be the cheapest option around, but you will not receive customer service like this anywhere else. Well, if we paid extra for their 'customer service' we were robbed! Do not be seduced by the plentiful forecourt and swanky showroom .. you WILL pay for these 'extras' and if you have any issues The Car People will make it blatantly clear that they do not care. Once they have your money they could not care less about you. - We were seen 40 minutes late for our Hand Over appointment, having already arrived 20 minutes early and thus waiting for an hour in total; at no point during our wait did anyone offer us a drink or the option to be seen by another Hand Over Executive, and at no point did Luke acknowledge us; despite being aware we were waiting for him, and despite walking past us (with no other customer present) three times. - Once we were greeted by Luke we were apologised to in a very dismissive way, and then subjected to awkward and personal (to him) small talk instead of being properly shown the workings of our new car. - The Manager Mr Fish failed to return my call, despite me making a clear request that he call me back. I thus resorted to emails in order to ensure that he received my messages. During these emails Mr Fish quickly became rude and was not helpful at all. - On the evening of the 27th July our car failed to start, so we were forced to use a local taxi company instead. The morning of the 28th an onsite mechanic jump-started our car and took a reading on a voltage meter; the reading was low. Once the car was taken to a local garage it was found to have a 'duff' battery, only reading 39%, the mechanic at the VAT registered garage advised us that anything under a 75% reading is not a suitable battery and should not be used in a vehicle. My wife queried whether this 'duff' battery sold to us in our new car could be an oversight, bearing in mind the 'full' Level 2 service which was stated to have been carried out by yourselves, we were advised that it certainly should have been picked up in a service, and prior to selling on to a customer. - As soon as the voltage meter reading was taken my wife immediately called The Car People and spoke to Jared to find out how we go about having an official diagnostic, and any necessary works, at a local VAT registered garage under the Warranty from The Car People - this is when we discovered that, unless you take out the extended warranty, the car usually has to be returned to the branch it was bought from. At our initial visit to The Car People we queried with Joshua the 3 month warranty included in the price of the car, he advised us we would not have to return to Sheffield and that we could take the car to any VAT registered garage we were very clear in querying the warranty INCLUDED in the price of the car, and we were at NO point confused with the different warranty options; even going so far as to repeat back to Joshua what we had heard, understandably so, as the distance from where we live to Sheffield is so great, and he agreed this was the case. - On the day of the 28th July my wife called to speak to Jared a second time (as arranged with Jared) but was told he was unavailable, at this point she thought it pertinent to speak to Mr Fish as he was fully aware of all our previous issues, but he was also unavailable. My wife asked (very clearly - I was present during the phone call) that Jared return her call and Mr Fish also return her call, Jared returned her call within 30 minutes, Mr Fish failed to respond. - On the 1st August I received an email from Mr Fish which was clearly sent to me in error .. I will quote it here: 'Gill, I don’t often say this but I think we offer this woman her money back! Steve.'. I responded to this email so Mr Fish was made aware of his error, and asked not to be referred to as 'this woman', he responded with no apology at all, and the offer for us to return our car for a full refund; a ridiculous and impractical 'resolution' to our issues - one that does not help us at all but inconveniences us further, and rather helps The Car People by getting us to go away!
Smashing car. Very good value for money and i have had no issues with it up to now, the only thing was that there was some wax left on the car and when I washed it off it revealed a few scratches which is disappointing but I don't really mind too much because the car was such a good price. This is my second car from The car People in Sheffield and I would use them again and recommend them.
Not the best experience with The car People in Sheffield. The service was okay but the car has had to go back in for repairs twice and the issue is till occurring. The car was not really as described at all, the paint job was terrible and the badge in the boot is very corroded. Also, one of the dealers seemed quite dishonest when I asked her to check if one of the cars that I was looking at had been in a bump. She just brushed it off and acted like she didn't know anything. I would not recommend this dealership.
Unknown in response to Wouldnt recommend them
I have had a similar experience, apart from I have taken my car back 3 times now and still have problems, even though some things have been fixed they seem reluctant to replace every single part that actually needs replacing! Paid extra for this Supaguard treatment that had not been applied properly as all swirl marks everywhere, generally not very happy with Car People as they either do not listen or simply just fob you off!
Really good service all round, they were really helpful and easy to buy from. I bought a Volvo from them in April and I would highly recommend them based on my experience.
Really good dealership, I bought a Peugeot 208 in April and I am very happy with everything, great dealership. No complaints, would recommend.
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