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10 reviews from our car dealer reviews community
Leave a review for Carspring
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10 reviews from our car dealer reviews community

Leave a review for Carspring
Leave a review
"terrible"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No communication from Carspring, I was sold a car with no working seat belts in the back still have not received log book .all calls ignored emails ignored .i am still wait for them to do repairs that are covered by the warranty .i have made 68 calls today no one picks up the phone DISGUSTING CUSTOMER SERVICE.

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"Sharon"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is what reviews iv written on the Carspring FB. Im sure they will be getting back to me very soon. Oh my days what can I say. Just dont bother buying from here if you need a car quickly. They changed my delivery date 5 times YES 5 times. On the last attempt it was SUPPOSED to be delivered between 12pm and 3.30pm. Well it arrived at 8pm. OBVIOUSLY their clocks dont work either. Yes they apologied each time but the inconvenience of it all was just too much. The excuses were just running very thin. I asked them to compensate me with buying an electric key for my car as it turned up EVENTUALLY with only one manual key and they said NO. I know 2 other people who want to buy a car I certainly would NOT be advising them to use this company. They keep saying its a new company so it has teething problems. After been given 5 delivery dates you get sick of hearing THAT old story

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"Gunky engine"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Vauxhall Astra through Carspring in April. They were very helpful. There was a couple of issues with the car including gunk in the engine and an oil leak but they had the car back to sort this. Overall I am satisfied and would recommend.

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"Terrible service"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible service. No communication, The car was delivered late, after a few days the car broke down due to a broken coil spring which has since been replaced by them. Everything was fine until I got the car. It feels like once they have the money they don't care any more.

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"Best thing in the world"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good experience using Carspring. Would highly recommend to anyone. Really helpful and genuine salesmen when I found the car I wanted. The car was a very good price and I have had no problems with it at all. Very good car. Best thing in the world.

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"Repairs done quickly"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Clio from Carspring at the end of April. The customer service was great, the car was very clean and in good condition and I would recommend this dealer to friends and family. There was a small fault with the built in radio but this was quickly sorted out. No other issues since.

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"Great after care"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The After care team at Carspring are absolutely fantastic! I bought an Audi from them In April and around 22 days later the car developed a fault. Despite the company warranty being only 14 days they agreed to repair the car because it was fairly new. while my car was in the shop they supplied me with a courtesy car so I was really only without a car for 1 day, really chuffed with the service from these cars and now that i have the car back everything is great. I would 100% recommend.

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"Would still recommend"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I got a Nissan from car spring in may and have since had a few issues with it. Unfortunately the after care team have not been very reliable and i am still waiting for these issues to be resolved but so far have heard nothing. However, the car was good value for money and the salesmen were helpful at the time of purchase so I would still recommend them.

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"Broken AUX"
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good service from Carspring during the buying process. Very good value for money although the AUX port is broken and the dealership are refusing to fix it, they have just told me to use the cigarette lighter no I'm not happy about that.

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"John"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Steer clear of these lot. Carspring tell you one price then try and bully you down at the last minute. It was a waste of my time.

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Dealership Information

Carspring is one of the newest car buying sites that have appeared in the UK market to rival sites such as Auto Trader, AA Cars, Pistonheads and so on. The unique nature of the service that CarSpring offer is that all of the cars listed have been certified and inspected prior to sale. From here you choose the method in which you wish to purchase the car of your choice, so either cash or by finance. Then this car is delivered directly to your door where you have 14 days money back guarantee should you not be happy with the vehicle.

If anyone has had an experience using the CarSpring service then please share how everything went by leaving a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews3.6 out of 5 stars — Rated Very Good
Excellent
4
Very Good
4
Average
0
Poor
1
Terrible
1

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Contact Information

Address

Carspring
4th Floor Oxford House 76 Oxford Road
London
Greater London
W1D 1BS

Get in touch

020 3026 7002
https://www.carspring.co.uk/

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Dealership Statistics

60%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Carspring

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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