I bought Renault Clio in March 2019 LY16 BXH from Cartime, which was advertised as having full service history; however, when I went to pick up my car, the sales person told me that the service book had been misplaced and they would post it to me within seven working days. It was many weeks later when a received a service history (as it had been sent to the wrong address), but it was for a different car. As you can imagine, I have been really unsatisfied with Cartime’s customer service. I have been very patient and reasonable, but it has been three months now and still have not received the correct service history. Then, they admitted to the fact that they did not have a service history two weeks ago. The car is worth much less without service history. They are either incompetent or lying to me and despite following their procedures and communicating with their customer services department, I still have not heard how they intend to resolve this situation.

Cartime Bury are nice people till you have signed up, before this nothing is too much trouble. Once signed you are truly on your own beware! Jack ford (salesman) will tell you anything to get a deal Tony Preston (sales Manager) will not call you back despite promises If you though Auther Daily was a character from the past you have not been to Car Time, 6 year plan complete rip off don’t even consider it poor value when you study the terms that they try the best to hide from you until after you sign. The car I collected had not been serviced in over a year, was initially told services upto date, heated screen not working, wheel bearing noise, upholstery damage, this in my experience which has been truly traumatic and is shocking service. They hide behind email and constantly fob you off. Spend you hard earned money elsewhere! No doubt Car Time you will now comment and offer help, a shame you were not interested before.

Sorry for the length of review about Cartime but please read to save yourself stress....Started off well with lots of contact from the salesperson Paul, on arrival I was left to wonder around the car lot until I saw a car that grabbed my attention but not the one I had told them over the phone I wanted to look at. After 30 mins in the cold I went back to the showroom to tell the salesperson I couldn't find the vehicle I came to see, which turned out to be at their smaller lot over the road. He opened the car so I could take a look and asked me if I wanted to proceed, no offer of test drive, which I had to ask for. He didn't check to see if I had a licence, which I commented on, he then sat in the back seat on his mobile phone whilst I took the car on the motorway, thankfully my car-savvy son was with me so I could make an informed decision. I paid my deposit (which I will add was refunded promptly after sale completed) then the fun began. I was pushed to go with their finance company Oodle although I am still to receive a formal written quotation from Cartime despite asking, it took 5 days for a verbal quote to be provided during which time the finance company I had already chosen were proceeding smoothly with my application, money at the ready. The salesperson ignored their emails and refused their calls then after 18 calls from myself sent an invoice with incorrect bank details so the finance company paid into the wrong account! This fiasco took 11 days from deposit to collection, filled with fob offs, excuses and rude receptionists. Picked up the car, after being handed the keys the salesperson walked off with his colleague and left me to figure out the car by myself, no info on where the filling station was, nothing. Nice cars but AVOID AT ALL COST and don't touch their warranty offer. Customer care is non-existent.

Cartime Bury is an absolutely shocking company. Car I bought (Jaguar) was full of issues (broken handbrake button, broken sun visor, big hole in the carpet, automatic start-stop faulty and absolutely stank of vomit.) When I called to get the issues resolved, I was constantly told they had to speak to the sales person to see what was agreed before they would do anything! Eventually when I took the car in, they fobbed me off and told me it was still under manufacturers warranty and was told to take it back to them to get issues resolved. Was completely lied to to my face - was told that they have courtesy cars when they're doing work to your car. Complete lie. Was told they had ordered me a hand-brake button. Complete lie. Avoid!