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15 reviews from our car dealer reviews community
Leave a review for Carwhinley Cars
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15 reviews from our car dealer reviews community

Leave a review for Carwhinley Cars
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"best garage ive ever "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my first van from graham and and I couldn't be more pleased with it immaculate condition and drives very smooth just as he said I have no issues whatsoever the asking prices for his vans are more than reasonable condition,I can't fault this dealer at all. I would recommend him to anyone looking for a good quality reasonable priced van. You won't go wrong at carwhinley cars.they even drove the van to me as i work 7 days a week fantastic. 100% pleased with my van. Thank you graham it was a pleasure till next time take care cheers kevin.

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+1 Found this review helpful

Graham from Carwhinley Cars in response to best garage ive ever

Thanks Kevin we do try our best mate , look forward to seeing you in 18 months for another 👍

"BMW SALE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just before Christmas I bought a BMW from Carwhinley. They couldn't be more helpful they drove from Carlise to Meet us in Leicester I come from Norfolk dropped car off and they went back by Train. Lovely car.

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+1 Found this review helpful
"Not Impressed"
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Their website touts that they do not sell crash repairs and they source only the best cars yada yada. Went to view a Nissan Note today 22/05/21 and not one body panel lined up correctly the car has obviously been crash repaired, just not that well. Why can't dealers just be honest! Im glad no one came out to see me as I was not best pleased. Stop wasti ng peoples time, I know some cars have defect just be upfront about them!

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+4 Found this review helpful

Graham from Carwhinley Cars in response to Not Impressed

I see this review is a couple of years old I’ve only just seen it as it’s not on a mainstream review platform…, I’ve never in my career sold a car that’s been in an insurance claim as a write off, category n,,s, c or anything. If for any reason I did, or had, I would immediately refund your money plus any costs incurred. Every single car of the 15,000 or so I’ve sold is HPI checked.

"Absolutely Fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've used many car dealers in Cumbria throughout the years, but none like this, Carwhinley are incredibly helpful, excellent communication every step of the way, sorted every issue I had with ease, THEN delivered the vehicle to me, which is a 60 mile round trip. Absolutely over the moon and very grateful for such a wonderful service. HIGHLY RECOMMENDED.

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+2 Found this review helpful

Graham from Carwhinley Cars in response to Absolutely Fantastic

Thanks Jon we do try our best to accommodate where we can. And thanks for the review it means a lot . I do mean that!, we sell 30 plus cars, month in, month out, and so few people take the time to say ‘Good job’ 👍

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"Quality used cars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my first car from graham and and I couldn't be more pleased with it immaculate condition and drives very smooth just as he said I have no issues whatsoever the asking prices for his cars are more than reasonable and the cars are I have looked at on his website have all been in great condition plus there is a good choice of cars. I can't fault this dealer at all. I would recommend him to anyone looking for a good quality reasonable priced car. You won't go wrong at carwhinley cars. That I know. 100% pleased with my car. Thank you graham it was a pleasure

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+0 Found this review helpful
"Untrustworthy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In brief. I paid a £200 deposit on a car which I was told needed a new clutch. I was later also told that it was jumping out of gear. At this point I was offered my deposit refunded. At first I declined but after about 15 minutes I reflected and thought that a car needing a new clutch and a gearbox repair couldn't be much cop so I rang back and accepted their offer of my deposit refund. 2 months later after having been fobbed off with lies and excuses, I still hadn't received what they volunteered to give me. I was forced to recover this deposit by alternative means. Beware!!

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+1 Found this review helpful
"Good straightforward deal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recent experience of trading in and buying was a very pleasant one. I am a straight talker and like people to be the sane. Graham was just that and we quickly & realistically agreed on the deal The necessary prep work was carried out faultlesly and on time and they stood 2 new tyres out of courtesy and respect. Stuart efficiently dealt with the paperwork and i drove off in my stonking new car, feeling valued and satisfied. Great Scott recommends these guys highly.☺

"Don't buy from these"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a Peugeot 207 diesel from Carwhinley Cars last August 2017 with nine months MOT. They promised to carry out a safety check and repair scratched paintwork before delivery. I stupidly paid cash. They held the car for a week and when it was delivered there was no sign of any work having been done to the vehicle. No paper work to confirm work done. They said this work was carried out by Gates garage Ltd but Gates deny this ever happened. The car engine stopped on three occasions without explanation and failed its MOT in May 2018 with a broken rear suspension spring and failed front brake. I have had the work carried out at considerable expense because both rear springs had to be replaced. The mechanic said that the broken spring was broken long before I bought the car from Carwhinley. I would not go near this bunch of rogues again. Having written to Mr Lightfoot on numerous occasions and having phoned till I lost count I could not get a response from him. Definitely one to avoid. It was my intention to take him to County Court but have been advised that I have probably left it too late especially since I have had the repair work carried out. I have been told I should not have undertaken the repairs because it has weakened my case. Apparently that's how the law works.

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+7 Found this review helpful

Stuart G from Carwhinley Cars in response to Don't buy from these

We can't understand why you didn't bring the car back to us within the agreed 3 month warranty period ? To call a dealership 9 months after you've picked the car up and expect us to carry out warranty work is unreasonable. Had you brought it back whilst in warranty we would have happily resolved any issues. We enjoy an incredibly high customer return rate and customer referrals, we've served the people of Cumbria and beyond for over 10 years now......if we were as bad as you say we are we simply wouldn't have survived in business this long.

"Honest traders"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have purchased several cars from carwhinley,and have always had excellent service.all the cars were reliable and clean,and i plan to buy my next one from them.well done,and keep up the good work!

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+2 Found this review helpful
"Very poor customer comunication"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Still awaiting a price to trade against a vehicle, not even a phone call !!

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Dealership Information

Carwhinley Cars is an Independent dealership that is based in Carlisle. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews3 out of 5 stars — Rated Average
Excellent
7
Very Good
0
Average
0
Poor
2
Terrible
6

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  • Contact Information

    Address

    Carwhinley Cars
    Whiteclosegate Garage Brampton Old Road
    Carlisle
    Cumbria
    CA3 0JN

    Get in touch

    01228 818194
    http://www.carwhinleycars.co.uk/

    Opening times

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    Dealership Statistics

    46%
    Would recommend this dealer to family and friends
    53%
    Percent of reviews responded to by this dealer

    Additional Information About Carwhinley Cars

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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