17 reviews from our car dealer reviews community
Leave a review for Carwhinley Cars
Leave a review

17 reviews from our car dealer reviews community

Leave a review for Carwhinley Cars
Leave a review
"Honest traders"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I have purchased several cars from carwhinley,and have always had excellent service.all the cars were reliable and clean,and i plan to buy my next one from them.well done,and keep up the good work!

Reviewer has confirmed their email address

+2 Found this review helpful
"Very poor customer comunication"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Still awaiting a price to trade against a vehicle, not even a phone call !!

+2 Found this review helpful
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Reviewer has successfully provided proof of purchase
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"pretty poor, wouldn't recommend."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

In January, I purchased a vehicle from Carwhinley Cars. When I went to view it it looked perfect and it was absolutely immaculate. However, When I came to collect it there was damage on the exterior which definitely wasn't there before. The dealers tried to pin the responsibility on me for this.I wouldn't recommend this dealership at all.

Reviewer has confirmed their email address

+5 Found this review helpful

Graham Lightfoot from Carwhinley Cars in response to pretty poor, wouldn't recommend.

Very harsh. We discussed this at length where we felt you had backed into your garage door. Nevertheless we agreed to pay£50 towards a smart repair.

"Stay away.."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

The owner of Carwhinley cars, tried to sell me a car knowing it wasn't roadworthy. Luckily, i posted on Facebook saying how happy i was with the car which i had bought and the previous owner told me that there was no DPF in it and that one should be put in it before i bought it. We phoned the owner and he said that he would organise an MOT for me. The car then passed the MOT however, it shouldn't have. I went to collect my deposit which i had paid only to be insulted by the owner. Personally, i would stay away from Carwhinley Cars and not recommend to anyone. I am going to take this matter further as i wouldn't want anyone else to be in my shoes.

+10 Found this review helpful

Graham Lightfoot from Carwhinley Cars in response to Stay away..

How I would know there wasn't said filter in your car is beyond me. Even the senior mot tester wasn't aware. We resolved very quickly and straightforward, a full refund.

"Scott millet"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Having bought a Mercedes Benz C Class and arranged finance and agreed a trade in my current car, Carwhinley Cars then sold the car to someone else. Be aware of this dealer.

+6 Found this review helpful

Graham lightfoot from Carwhinley Cars in response to Scott millet

5 members of staff, 60 plus cars across two sites, we apologised unreservedly to the man ......clearly our cars are so reasonably priced that this chap should have such chagrin to defile me on every used car review site he can find . .....

"Unknown"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Please be aware of this man if you wish to place a deposit on a car. If you change your mind then you will not receive your deposit back, this will not be explained at the time instead Carwhinley Cars staff will stand in front of you and refuse to give you your money back, so be warned.

+6 Found this review helpful

Carwhinley cars in response to Unknown

Clearly a malicious jealous competitor .......

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"Spot on"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

Carwhinley Cars were very helpful when I went to buy a car from them that I liked in March. Everything from the first moment to last was spot on. No issues with the car or the dealership. I would recommend Carwhinley Cars to friends and family.

Reviewer has confirmed their email address

+1 Found this review helpful

Graham Lightfoot from Carwhinley Cars in response to Spot on

Thank you it's easy for people to try and complain but we are truly pleased when someone appreciates what we do and picks up the pen. Or laptop. Thanks.

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Dealership Information

Looking for a quality used car from a dealer you can actually trust? You’ve just found us!

At Carwhinley Cars, we specialise in handpicked, locally sourced vehicles, carefully selected from trusted main dealers across Cumbria and the Borders. We know where our cars come from, and we know exactly what we’re selling.

We service every car before it reaches you, and each one comes with a 6-month nationwide warranty through Autoprotect – a company we’ve worked with for over 15 years. Yes, it really does cover what it says. Add to that a 12-month MOT (carried out by one of two independent MOT centres), and we even try fix any advisories before handover – so you’re getting real peace of mind, not hidden problems.

We don’t sell brand-new cars-but we prepare every used car like it’s going to our own family. Brakes, tyres, fluids, filters – we’re fastidious. And if you want a timing belt and water pump changed, we’ll do it for just £290 including VAT – it’s our way of keeping you safe without inflating the bill.

Looking to sell your car? We buy direct from the public too-offering great prices for vehicles up to 8 years old, and fast, hassle-free payment.

We’re proud of our reputation. We’ve built it on trust, attention to detail, and good old-fashioned service – and it’s why so many of our customers come back time after time.

So skip the online guesswork or long drives to big city showrooms. Come and see what local, honest car buying really feels like.

Thanks to our long-standing commitment to quality and exacting aftercare service, Carwhinley Cars has proudly held AA Car Standards Independent Used Car Dealer status for many years-a trusted recognition that reflects the level of care and professionalism our customers have come to expect

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews3.2 out of 5 stars — Rated Average
Excellent
9
Very Good
0
Average
0
Poor
2
Terrible
6

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  • Contact Information

    Address

    Carwhinley Cars
    Whiteclosegate Garage Brampton Old Road
    Carlisle
    CA3 0JN

    Get in touch

    01228 818194
    http://www.carwhinleycars.co.uk/

    Opening times
    Mon 09:00 - 17:00
    Tue 09:00 - 17:00
    Wed 09:00 - 17:00
    Thu 09:00 - 17:00
    Fri 09:00 - 17:00
    Sat 09:00 - 17:00
    Sun By Appointment Only

    Dealership Statistics

    52%
    Would recommend this dealer to family and friends
    47%
    Percent of reviews responded to by this dealer

    Additional Information About Carwhinley Cars

    Company Formed: XXXXXXXXXX
    Company Registration: 04816360
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: 660096
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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