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17 reviews from our car dealer reviews community
Leave a review for Castle Motors Trebrown

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17 reviews from our car dealer reviews community

Leave a review for Castle Motors Trebrown
Click on the stars to start your review
"Daniel"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy customer I would return. Travelled several hours to view and the Land Rover (2010 used) was just as described and in great condition. Drove it away the same day with a fair part exchange. Had one warranty issue which was dealt with fairly and promptly. Thank you to the team for your great service throughout. Will certainly return next time we hangs vehicle.

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"Del"
2.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I had my car (Audi TT 8J) delivered due to the distance I live from the dealer. The delivery was arranged and car delivered as per the agreement. The Vehicle was immaculate condition generally, and nicely presented on first view. However, upon sitting in the vehicle and plugging in my OBD reader I found 2 error codes. One stating 01273 Fresh air Blower (V2) (The air conditioning/ air blower did not work confirming the problem). I also had a 00952 Key 2 error (I will discuss this later) I immediately phoned the dealer who offered to repair the vehicle, although I would need to drive it to him to instigate this. All well and good, however, the windscreen would not clear and fogged up when sat at traffic lights or stationary, (especially bad in the rain, and with November temperatures) therefore to drive the 90 miles would be dangerous, considering the implications of continually needing to remove one hand from the steering wheel and wipe the screen. Therefore I have fixed the problem myself at my expense. I have never received a follow up call to see if the problem had abated. I replaced the fresh air fan which required removal of the glove box so relatively easy procedure costing me around £80 for parts (reconditioned). Now, onto the further niggles with the car. I only have one key fob (indeed a second key fob was not promised so this is not the issue) which works sporadically. I have had to unlock the car manually on two occasions due to the remote not working. Further to this I have the following problems: The passenger and driver door handles stick outwards, you must ensure that you push the handles back in, otherwise the doors will not shut properly. The passenger door window catches on the trim and does not retract properly when opening/shutting the door. I believe that over time this will weaken the glass and damage to the trim/glass is already evident. On the subject of glass, upon lifting the bonnet there were a number of shards of broken glass on the top of the wings, in the alcoves near the air vents. This also had to be removed by hoover. Finally, the car has no MOT certificate with it which will cost me another £10 at a local dealer. Now, for a dealer to make me pay full price, and to state that "all of our vehicles are presented to the very highest standards possible, having gone through our comprehensive multi-stage preparation in our in-house workshops" and to release this vehicle is quite frankly, alarming. As I have stated beforehand, the dealer did offer to fix the problem. However, being a car dealer established in 1972, they really should understand the problems that would result in a blower not working and should have allowed me to go to a local dealer for the repair to be undertaken, without question. I do not believe that my vehicle was subject to a comprehensive multi-stage preparation at all, and the dealer's comment of "hand on heart, the fan was working yesterday" was quite frankly a little patronising. Given that I am a little long in the tooth and having heard every excuse in the book from car dealers over the years. I now prefer to let trading standards to deal with the issue. I have contacted them and I will be posting reviews to warn others.

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"Very poor dealership"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Peugeot from here in August and I have had nothing but trouble with it and been treated very badly by the dealership. The car had issues with the clutch after only having the car for 4 days and the dealers were very arrogant and rude when we contacted them about it. We had to pay to the car transported back to them and then when my husband went to collect it they hadn't even repaired it! so now we are almost £200 out of pocket due to wasted travel expenses. I would not recommend this dealership to anyone and I certainly wouldn't recommend.

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"Anderson"
1.8 out of 5 stars See
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Arrogance beyond believe ,this is a shame so never again we will buy a car from them . Workshop manager tells you one thing and then and then denies he said that. Avoid unless you like bad service.

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"Jon"
1 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

I thought they had a know it all attitude and their customer service was awful. NEVER dealing with these again.

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"Gk"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from Castle Motors Trebrown. Everything is ok and all issues with the car resolved. Thank you.

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"Neil"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a Mazda RX8 early in 2013 after viewing on the website. Vehicle was overpriced ;) but exactly as described, clean, tidy and ready to go. Only slight problem was there was very little fuel in the tank and was a little worried I was going to run out before reaching a garage - wuold definitly use again however.

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"Colin"
5 out of 5 stars See
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Great service from Castle Motors - very happy

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Terence bunce in response to Colin

I got a lovely slk 200 from castle motors very pleased with 'vehicle very good service from the sales person.

"Lee Angove"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased an x5 11 months ago supposedly an inspection 2 service carried out , only to find ball joints gone, anti roll bar link not in place. This was eventually rectified by them. We returned in good faith and bought a RRS for £18000, lovely car no doubt. Questioned it having four different tyres, on the vehicle and was told that was fine. Though I have been told by independent specialists this is not the case! Then had to drive back to liskeard, to collect and have an mot done, (fuel at my expense). For a prestige second hand car dealer you should, I believe expect a little bit more. Anyway that's my review on castle motors personally in the future I will stay clear, if they sold wheelbarrows I'd save your money and pop down the road to trago mills.

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"Andy"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just purchased what I believe to be my 42nd vehicle from Castle Motors and have always been extremely satisfied with the whole procedure from identifying the vehicle I need right through to repairing any faults that may have developed during my ownership. As with all vehicles, whatever their value or age, they can develop faults. These faults have at times been repaired outside of a warranty period for which I am extremely grateful. I have always found all of the staff very personable, from Angela on the reception to Lenny who gives the cars a wash, all of my needs have been meet and on many occasions been exceeded. I would encourage you to try Castle Motors for your next purchase, I'm sure you too will become a customer for life. I'm already looking forward to my next purchase.

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Dealership Information

Located in Liskeard, Castle Motors Trebrown Ltd are a family run used car dealership offering some of the most popular prestige cars available. Aston Martin, Porsche and Jaguar all feature in their stocklist amongst other recognised names. As well as their stock they also offer same day drive away, warranty and finance too. 

If anyone has had an experience at this dealership then please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews4.1 out of 5 stars — Rated Very Good
Excellent
11
Very Good
2
Average
2
Poor
1
Terrible
1

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Contact Information

Address

Castle Motors Trebrown
Liskeard
Cornwall
PL14 3PX

Get in touch

01503 240777
http://www.castlemotors.com

Opening times

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Dealership Statistics

70%
Would recommend this dealer to family and friends
76%
Thought the dealer was knowledgeable and helpful
76%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About Castle Motors Trebrown

Company Formed: XXXXXXXXXX
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Directors: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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