I done my online order, paid my £14k deposit and got my finance approved within 24hrs. I was given a collection date which was cancelled because I was told there was a battery problem with the car. I was not been updated on whats happening or when will the car be ready. Everyday I called is a different story. Its almost 2 weeks now and still no car or no update as to when this car will be ready. Their customer service team is not helpful and very rude

Cazoo have stolen the wheel lock/nut key Directed me to rac which directed me back to cazzoo as they're the ones who have stolen this. Not even trying to resolve this problem

Useless useless useless. Stay away from them.

Worse experience I have ever experienced with a company.If you want a reliable car company with good customer service stay away! I was promised a car, no car. Promised compensation, no compensation - I have been calling to resolve this issue for nearly 3 weeks and still out of pocket and no car. Save yourself the hassle

Never again will I attempt to buy a car from this awful organisation! The whole online process went fine. Went to pickup the car (after a weeks wait!). The car had considerably more damage than the very limited photos. Damage which is very easily spotted. Chrome trim bent, paint so badly polished that the detailer had polished through the lacquer of the paint and numerous places around the car - the bonnet looked like a patch work quilt! The attitude of the staff and the so called manager stunk - she was more interested in finishing per personal call to someone called 'Babe' than a very annoyed customer. I'm now having to play the waiting game to get my 5k deposit back, and the financed cancelled before I start the whole process again. To add further insult, I had to cancel the sale of my old car which has basically cost me another 10k! Awful experience, awful and very unpleasant customer service (Chertsey branch!). Save yourself the grief and go elsewhere.... This review will most likely get a snivelling response from Cazoo yet damage done I'm afraid

AVOID!!! Sold me a faulty car in February, and we're now in July with customer service doing the WORST they can to make this a complete nightmare experience.

Agree with worst customer service that I experienced ever as well. Found engine noise issue straight away few days after collected car, had to wait more than two weeks for booking the garage and been told by garage because problem was not major so no fixing. We had to contact Cazoo for this and took another two weeks to put through another garage, again noise still not completely fixed. In all this period that took about two month and every time Cazoo doesn't reply my email, I had to wait over a week at least and call them once or twice at least to chase a response. Eventually I went to the root for refund because of really poor customer service, they even declined for return the car. After that I had to go back to chase them fix the car issues. Just after few weeks ago, I have requested for booking the garage, we have received the email regarding if we are happy about their service then they will close the case within 24 hours!!!!!!!! Seriously????? Unbelievable. I have to call them immediately and again was told that I had to write a conclusion email for over 2000 words for clarify all the car issues that we had since the very beginning for the third time. This happened last Monday 10/7/23, until now 14/7/23 almost two weeks again NO REPLY!!!! I have again had to call them, and was told if I have no reply by next Monday then call them again!!!! Really???? How many times that I had to call them for a reply????? Worst Worst Customer service ever in the whole entire world!!!!!!!!

Purchased a vehicle from Cazoo and after an independent inspection discovered a failed shock absorber that had failed and was black with oil. It was obviously a failure that had been there for some time and the 300 point check that Cazoo claim to do it just a lie. After probably more than 20 phone calls and a similar number of emails I was booked in for what I thought was a replacement part. It was in fact for an inspection even though Cazoo already have a garage report and pictures of the failed shock. So far Cazoo has cost me two days work and a great deal of stress. Don’t buy from them as you can’t inspect or test the car and the promises of a full 300 point inspection inspection are just a tissue of lies and they will fight you to fix any problems. You have been warned!

I ordered my car weeks ago, it supposed to come the week after. they collected all the money, and finance went thru no problem on the same day. 1 week after, they said i need to renew my licence, even the finance check approved. 2days later, they said the part exchange car record need to update with DVSA, and the delivery cancelled the day before the delivery. with all the hassle, i decided to paid the deposit in cash and removed the part exchange just wanting to get the car. They called to rearrange the delivery and said they will book me in the same week. however, it didnt happened and they booked me in on the week after WITHOUT inform me. Now weeks after i placed the order and paid the money, on the day (less than 24 hrs) before the third attempt of the delivery they called and said the car is not even being check and ready yet, and it wont be ready in another 2-3 weeks. WHAT A JOKE.