DO NOT SELL YOUR CAR WITH CAZOO! I sold my car to Cazoo on 30 March I am writing this on 19 April and my finance has still not been cleared. I haves called no word of a lie over 50 times to get this resolved the customer service is so dismissive and I have been left liable to pay my finance- after multiple call back promises 1 person who was extremely rude has called me back. Cazoo have in fact sold my car without settling my finance- which in fact is illegal unless the buyer was made aware there is outstanding finance on the car. I received a letter from my lender for a late payment which I had to pay but may affect my credit score. By all means avoid this company- it is not worth the hassle. I have passed this on to the Financial Ombudsman and I will be seeking legal action. Every single person I have been speaking to has been nothing but useless, worst experience I have had with a company. If I could give negative stars I would.

Stay well clear from these, delivered a car to me and scratched it from bumper to bumper whilst taking it off the transporter. It has taken 10 months, hours of phone calls and over 250 emails to get this repaired. Trust me pay a little bit more and go to a proper dealership.

Cazoo what a shocking company to do business with. Bought a car in January and my 90 Day Cazoo warranty has just come to an end. I've only driven the car for 49 days of the 90 day period as the car has broken down twice with the exact same fault. Most recently, it broke down on the side of the M6 on the 4th April where I was left for 6 hours. To date I have not had a loan car, and worst still, Cazoo have had no idea where this vehicle has been. Sent a complaint a week ago of which I've had no reply. Speak to different people evey time I call and they just blow smoke up your. Don't buy a Cazoo car people. This company made a £700 million loss last FY and the customer service reflects it. Incompetent, Negligent, Shocking, Disappointing, Inept. Do Not Use Cazoo.

I am one of many customers who have had their contract terminated, mine being one year into a 3 year lease. They gave me 3 months to return it which meant getting a new car elsewhere in the current financial climate. There was no apology or advice, simply a letter threatening legal action and heavy fees if I did not arrange the return of the car. It has left myself and many others in a very stressful situation with no thanks or acknowledgement of its customers. Extremely disappointing service.

AVOID AT ALL COST!!! When it goes well it’s great, our third car from Cazoo however had faults and when things go wrong the customer service is by far the worst I’ve ever experienced!! Absolutely shocking, no communication, promises of calls that never happen. Cars sold with dangerous faults and obvious false mot’s to name just a few issues.

DON’T BUY FROM CAZOO!!! Collected my car, drove 2 miles and had an engine fault so returned immediately to the depot. Was told it would be fixed 2-3 days later. Called every couple of days and constantly fobbed off. Never received a call from cazoo. Was finally able to collect 4 weeks later. Collected the car, no fuel, filthy inside and out. Most concerningly, whilst in for ‘repairs’, the car had been driven 1,861 miles, more than twice the length of the Uk!!! T’s & C’s say 100 miles max. I owned the car, so this is taking without owners consent - THEFT! Called everyday this week to try and resolve. Constantly fobbed off again. Check out watchdogs report on the ‘300 point inspection’ lie, news reports of their financial difficulty (they’ve just closed the centre I collected from), and all the other posts about issues. Company is a joke.