Central Park from Central Park Car Sales in response to Bumblebee

Hello. Customer bought high mileage car in beginning of May with 3 months warranty.Over 2 months he called our office to report a problem.The car won't start.Garage fund drained battery.We paid for labor and customer paid for the battery( wear and tear item not under any warranties and clearly was good for 2 months so impossible to sell it with faulty battery). After over 4 months he reported turbo fault.We have vehicle recovered to our contracted garage and they fund faulty turbo( typical for 1.6 hdi engines please check owners forums) Customer saying the fault was present 4 months ago when he bought a vehicle( not true vehicle won't be able to drive for 4 months with faulty turbocharger) The estimates is for over 1150 pounds and we are still Happy to cover £900 even if is out of the warranty.We only asked customer to cover £250 to prevent this in future( remove oil sump clean it and refitted with new gasket,new injector washers,new oil and filter and vehicle recovery) This items are not covered even by independent warranty companies.Customer accepted our offer and we carried out with the repair.Day after his wife called our office saying they wont pay any penny for it.Then we suggested to meet in trading standard office to resolve the problem.In our opinion we are more the fair to cover £900 for fault classed as a wear and tear and after the warranty period.We have to meet in court to resole this problem.We always pay maximum attention to help our customers to resolve problems but sometimes is no other option then court hearing.

Luciana in response to Bumblebee

The response from Mr Tomasz is quite laughable. When the car was taken for diagnoses it was found that not only the Turbo was ruined, but also it had been replaced very recently and with a non-genuine part. In other words, it was replaced with a Turbo that wasn't made for the type or model of the car. The Turbo Charger wasn't the only thing wrong with it. The list of faults is lengthy, but Mr Sebastian Jeziorko accuses me of causing all faults in the 4 months I had the car. RAC took photos which they have on file. Mr Tomasz somehow thinks he was doing us a favour by fixing the car for free, but he ignores Consumer Legislation ( Consumer Rights Act 2015), which clearly states that we are entitled to a repair if the goods are faulty, not as described, not fit for purpose. If I knew the Turbo Charger had been poorly replaced recently, I wouldn't have purchased the car. Maybe not as surprising is the fact that Mr Sebastian Tomasz is much more polite and word measured here than he is on the phone. Phoned me IN MY OWN HOME this morning, very angry to inform me that he had READ MY REVIEW HERE and he would NO LONGER FIX THE CAR. So I arrange a tow truck to get the car back to ours. If you do trade with Mr Sebastian Tomasz BEWARE! HE IS NOT FOND OF BAD REVIEWS and COSTUMER SERVICE IS NOT HIS FORTE! P.S: He was once director of another car sales company called Cars Evolution which was dissolved not long ago, so I'm guessing his poor approach to his customers is long standing. TRADING STANDARDS are on your trail. Enough said.

Luciana in response to Bumblebee

Mr. Sebastian Tomasz had agreed last week to tow our car back to his garage free of charge (this is our right under the Consumer Rights Act 2015), but changed his mind the following week (already in posession of our car), saying we would have to pay £250 out of our own pocket. I wrote a review here about my consumer experience with his \so-called-company\" and got a very angry phone call this morning informing me he would no longer fix my car because of the bad review I left here. We decided to arrange for a tow truck to collect our car and I have to say best decision we've made so far since buying the car from Central Park Car Sales/ Evolution Cars N W LTD. Customer service rates very low with this guy. The RAC told us the car had the Turbo Charger changed recently but the replacement was not a genuine part and the car had at least 7 more faulty parts in it. Quick fix for a quick sale. And yet when the car was being advertised there wasn't ONE mention of it. I remember the ad said great things like \"excellent condition\"and \"first person to view will buy\". Mr Tomasz accuses us of causing of causing all this damage over the 4 month period we had the car. Customer Service is not their forte. Once again I repeat: STAY AWAY FROM THIS DEALER. I wish someone had warned me before I wasted so much money and time."

Martin from Central Park Car Sales in response to Char

Thanks for bad comment.I have told you i was abroad on my holliday that weekend.I said Big soory what happend and refunded the money asap plus paid for your expanses isnt it.You paid by credit car so i did not get paid till wednesday.I used my private mone to pay you and the transfer has been done at 10am on Monday. Yes the car was inspected and moted just day before with no issues.The car is only a piece of machine and can brake down any minute.I really sorry once again.

Luciana in response to Char

I've had the same experience with Central Park Car Sales/ Evolution Cars N W LTD. First the battery died and they charged us £70 for a replacement, claiming the warranty didn't cover it. We payed the fee only for the Turbo Charger to blow a few weeks later. Called RAC, who said they wouldn't pay for the repair as it existed before we bought the car. So we phone Central Park Car Sales again to request they repair it and after much resistance they agree to tow the car from the RAC garage and repair it free of charge. Phone them today (19/09/16) to find out when we'll get our car back and they say they won't release the car unless we pay an extra £250! I am completely gutted to have ever bought this car from this \so called company\". Had nothing but trouble and bad customer service. Wouldn't recommend anyone buying from them. A lot of money spent and I haven't a car to drive."

Luciana in response to Char

Hi Char, reading your story here it made me wonder if I bought the Citroen Grand C4 car Mr Sebastian sold you, the one which the Turbo blew. I had the same problem with this guy. Could you please get in touch. Thank you.