I purchased a misubishi outlander for £12k in November 2023 and have had nothing but problems ever since. I wish I’d read other reviews prior to purchasing as I definitely wouldn’t have gone ahead if I had. I understand that purchasing a used car comes with risks but paying 12k for a car that had undergone an MOT, service and RAC check prior to purchase, I wasn’t expecting so many or so soon. When we arrived to view the vehicle (we’d rang and said when we would be there) it had no fuel it whatsoever so immediately got taken away whilst we waited around. First red flag looking back. As my car had been written off we were in a rush to buy a new one for work etc. After purchasing the outlander we got home and realised that there was no stamp in the service history book to show it had had a recent service so we brought the book back the next day and got it stamped however the date was put 15/5/23 even though it had apparently had a service in November. I rang to enquire and was told by Simon that they had written the date incorrectly so I asked for proof of service with date which I never received. Less than 36 hours after I had purchased the vehicle, I was driving in -5 conditions when the following lights came on: - 4wd service light - ASC service light - Engine management light The car lost power and went into limp mode, requiring me to pull over and restart the car, all of which concerned me given that I wasn’t initially in a place I could safely pull over and also the ASC system wasn’t working in such conditions and I’d not even had the car 2 days at this point. We got back in contact and were asked to bring the car in to be looked at that day (1 hour journey when it was unsafe to drive) which we did and were told that there was too much oil in the engine and that the air intake filter sensor was faulty and needed replacing. I understand that the oil was drained and replaced and the air intake filter sensor part was ordered but I still don’t understand why either of these issues would cause the 4wd and ASC service light to come on. It took over 2 weeks of us ringing up most days for updates on the part and receiving a different excuse each time as to why they still hadn’t got the part. I’d had the car 3 weeks and had been able to safely use it for 1 day. The day we drove the vehicle home the tyre pressure light came on, we pumped the tire back up which turned out to be a slow puncture. We raised all issues within days of purchasing the car but we’re just getting ignored and excuses we’re being made. I emailed century motors to complain about the numerous issues and then got a call from Simon advising us to contact RAC to get the faults resolved through the warranty that we’d paid extra for as they would be quicker (even though Simon had assured us that we wouldn’t need it). After contacting numerous garages they didn’t want anything to do with RAC warranty so this wasn’t an option anyway! We then got a call the same day to say the part had in fact arrived so another 1 hour journey in a faulty car where they replaced the part but couldn’t do the tyre the same day so would have to go back another day for this. We asked if we could get it changed locally but it had to be done at a garage of their choice. To no surprise we had the same issue again 2 months later with the lights coming on and car going into limp mode and along with smelling of burning. A trip to Mitsubishi to find out what was actually going on and after yet another oil change as too much diesel in the oil, pipe into manifold was blocked along with dpf. So far multiple trips to garages, 3 oil changes and ongoing various faults, the car has cost me over £1k in 5 months of owning it.

Despite the paid reservation, they sold the car. The problem with getting the money back is fraud and theft

If it wasn’t for their rather manipulated reply of the truth in autotrader, I wouldn’t have posted on 3 different platforms. Can’t reply to them in autotrader and so it makes me look like a bit of a liar so I posted the full thing as a Google review. Sort the Google reviews for Century Motors by most recent and find my name. Too much to post on here

WORNING!!! for those that will find their long searched car in this amateurs yard an advice. WALK AWAY!! This is my experience with these so called dealers up to now , hope someone will learn something from this: I viewed a car I was searching for long time that was advertised at having '' full main dealer service history'', and I like it so much that I did not walk away when I've seen the reviews on autotrader (at that time I did not looked on trust pilot - my bad). The car was just about over 5 years old and I thought I struck a deal. A car with full dealers history. So to any of us full service history means that all consumables was replaced according to the manufacturer time scale like oil , coolant , rib belt , timing belt , etc. So I asked the sales man what it is covered under their 30 days warranty and I was told ''anything apart wear an tear''. Fine by me as is normal but soon I will going to find out is a lie , one among many. As disks and front pads was in bad shape he agreed to change them before collection and put a new mot as the car was almost out of mot. Fast forward to the collection day I asked to see the documents of the car before I paid the balance and I noticed that the car was missing the last service stamp , a very important one as the car needed to have a timing belt replacement (over 5 year old), and oil replacement (had about 10000 miles from the last service). I asked the sales man if he has any evidence of the timing belt being replaced that maybe was not in the service booklet. He called what he said was the last service provider - the main dealer - and after a quick conversation he lied to my face that it has the timing belt done. As I was going to find out later , when I found the last service detailed report in the documents pack , same document pack that was in the dealers possession before I bought the car , where the timing was not replaced as the sales man lied. I also called the main dealer to confirm and yes , timing belt was not changed. They are so amateurs that they also confirmed in writing that sales man lied to be after the phone call What it followed was a complaint done in writing , emails back and forth about the elefant in the room : car was mis sold and not as described as it had partial service history , and not full service history. I did made them an offer : I pay for the timing belt to be fitted and they pay me back , but no they counter offer : they will do it free , but without mentioning anything about the manufacturer of the timing kit , receipts for the job or warranty. So I counter them : they can fit it only if they provide with standard warranty 1 year/10000 miles , receipts for parts as proof they fitted genuine parts and not chinese parts , and receipt for fitting. And provide with written acceptance of set conditions. But they did not bothered to reply for a hole day. As I started to lose my patience , I searched them and found out what customers was saying about their services and failed repairs , some for incorrectly fitted timing belts. As I did not had any reply from them from 10 am at 6 pm I decided to reject the car on the grounds of mis sold goods/goods not as described as I did not accepted any offer of repair . I only counter offered them with my terms and conditions. They denied my rejection so now motor ombudsman , trading standards and my bank will want to talk with them. Why my bank? because part was paid by credit card so to be covered under credit consumer act 1974 in case of situations just like this. SO NEVER PAY ALL CASH/BANK TRASFER. PAY THE RESERVATION FEE BY CREDIT CARD SO YOU CAN BE COVERED IN CA CASE LIKE THIS. Their warranty of 30 days DOES NOT COVER AIR CONDITIONED SISTEM AT ALL. I QUOTE ,, AIR CONDITIONED IS NOT ADVERTISED OR COVERED AND MUST DEEMED NOT WORKING AT THE POINT OF SALE'' But what happen with will cover all apart wear and tear?? more lies. Is the air con system a wear and tear item?? Also in this case the warranty does not cover engine faults if there is not a proof for replacement of the timing belt in the set up schedule by the manufacturer. As they mis sold me a car with timing belt passed the schedule warranty for engine is void. Same case with the extended warranty from RAC , no engine warranty without proof of timing belt maintenance. And on top of that they still did not transferred the car on my name after 5 days (they can do it online is instant), and the extended warranty is nowhere to be found by the supplier. So will have to see if they really did it or just took the money. And I have solid evidence about all I said. My advice : If after all you like a car , and is advertised as having any sort of service history ask for the service book and call the service providers yourself to find the reality. If you can not get in touch walk away. With warranties , make sure cam belt was changed at the schedule set up my manufacturer or you will have no warranty for the engine.

​To all that it may concern,       After trying for over 5 months to sort out the faulty Saab you sold me, I have decided I would like the full refund to which I believe am entitled based on your infringement upon my consumer rights. Without a satisfactory resolution (full refund and return of the faulty car), you can rest assured that I will involve the Motor Ombudsman and will be opening a Section 75 case with my card provider to retrieve the money. I will only accept a full refund on this car & believe it would be unlawful for me to have to pay any fees to obtain a refund as you have violated my rights as a consumer by selling me a faulty car. I, by law (Consumer Rights Act 2015), was entitled to "goods of a satisfactory quality" in terms of "fitness for purpose" and "durability". We had a sales contract for a fully MOT'd and working Saab 93, sold with a 12 month warranty on the turbo that you said you installed. The car stopped working as expected on the same day I bought it - as you are fully aware by now, the turbo that you claimed to have replaced kept shutting off while the car was driving. This caused the car to not be able to get up hills within the speed limit etc - as it is a heavy car built with a turbo specifically, so without the turbo the car is too heavy and doesn't have enough power to climb the gradients in our local area (Peak District). This has caused us great stress and inconvenience for the entire time I have possessed the car (causing congestion on tight & dangerous country roads constantly), as the check engine light has come on irregularly, the engine is clearly faulty, and we have had other parts of the car actually fall off while driving on a motorway. Any claims of the vehicle's fitness for purpose at the time of sale/ MOT pass etc will be refuted, and I will seriously call into question the thoroughness of your mechanics' checks, and the validity of that MOT certificate. Phone records etc will prove that this vehicle experienced issues the very same day you sold it, and since the garage passing it is part of your business, it arguably has an interest in passing cars (that may not otherwise pass) in order to sell them and lose less money. I am sure the Motor Ombudsman would be very interested to hear about our experience buying a car that stopped working the same day. I, like many others who have reviewed you on Google it seems, have been sold a car with a chronic issue and no fuel, and just repeatedly been shunted between Ryan and Jake with nothing being fixed ever since. As phone records and Google Maps Timeline will prove, the car wasn't working as expected on the day you sold it - and I have since had it back in the garage (yours and another, at your suggestion) 4 times for a total of at least 8 weeks, to try and make this car work without faults. Below is a timeline of this, which you should be able to verify as true for the record. 15th May 2022 - We came to initially view the car and took it for a test drive. I noticed the cars mileage was over 1000 miles more than advertised. We remarked how there wasn't much fuel left (<5miles) and Ryan told us that Century would fill it up before we picked it up. I put down a deposit at this stage (£500), and arranged to come back on the Wednesday to pick it up. 18th May 2022 - I came back and paid the rest for the car (£2399), and completed ownership. Noticed there was barely any fuel in it despite what Ryan had told us, but I just filled it up and then I drove it back towards home in Barnsley - BUT the turbo stopped working on that journey. I didn't know why, so I called Century and informed you immediately about the issue. I arranged to bring it back in the very next day. 19th May 2022 - Brought car back in to be fixed the day after buying it, Ryan sold me a Gold RAC policy for £120 on the basis that it should cover the work that the car might need. I waited about in Hillsborough whilst your garage ran diagnostics. When they rang me to collect it, they said I was fine to drive it with the engine light on, as the issue was that the turbo has a small air leak in it. They said they would need to order the part in to repair the car, but for now/ a week or two, it should run ok. 30th May 2022 - The mechanic at Century rang me to let me know the part had arrived, and to book my car in for fixing - booked it in for the 7th June . 6th June 2022 - Phone calls on the records from this day were because I had rung Century trying to rearrange, so that I could get a lift back home after dropping it. I then changed my mind and decided to drop it in on the original day (7th) and just get the one lift to pick it up the day after - essentially, I was already sick of asking people for lifts (especially since I do own and am paying to insure, tax and run a car which even to this day I cannot use). 7th June 2022 - I dropped my car off 8th June 2022 - Another couple of phone calls from me to Century, in the morning, trying to find out if my car was fixed. They told me it was ready for collection. When I got there, I asked the mechanic what they'd done to it and he seemed visibly unsure what I was talking about, and he didn't mention anything to do with the repair work that they should have just carried out. He did however mention that if I have any more issues, I should consider using another RAC covered garage. 24th June 2022 - Four outgoing phone calls to Century Motors, as the car was still faulty and had just frustrated me the entire time it struggled through a work trip - once again the engine light had come on and the turbo wasn't kicking in. They said I could bring it in again on the 28th. 28th June 2022 - Brought car in again in the morning, left it at Century Motors, telling them I didn't want it back until it was fixed. 1st July 2022 - I rang Century, asking if my car was ready for collection yet. 5th July 2022 - Collected my car from Century again, hopefully fixed... I asked what work they had done, and they said that I had an air leak in the turbo. I mentioned that that was the same problem as last time and said something to the effect of "if you've replaced the same part twice then you must not have found the right issue, surely" and the mechanic replied, by saying "it was a different issue last time" but he wouldn't tell me what work they were meant to have done last time. I also spoke to Jake who told me he had drove my car home and back the next day to test drive it. He said hopefully I shouldn't have any more issues but if I do it might be worth me using another RAC covered garage. 9th July 2022 - Four days after last picking it up from the garage, I ring Century at 12:54 to report that the problem is still not fixed. It has been over a month since purchase, with the same fault in the vehicle and multiple phone calls & trips to a garage that still haven't made the car even decently reliable/ drivable. 11th July 2022 - I ring Century, multiple times this day - I recall this as the day I first explicitly asked Ryan for a refund, because I remember he said something along the lines of "it's whatever's best for you, mate" before suggesting taking the car to another garage, covered by the RAC policy, to see if they could diagnose and fix the issue (trying to pass the responsibility elsewhere). We were on holiday from the 24th July until the 30th July, during the first day of which the armour plate underneath the car actually started dragging on the motorway, eventually falling off when we were forced to pull onto the hard shoulder and check it/ sort it - causing a huge amount of stress for everyone involved. So, not only was the turbo still faulty and struggling with hills, but it's not even been three months since purchase and now we had a piece of the car that had fallen off on a motorway, too. 8th September 2022 - As suggested, I found and took the car to Phoenix Motors in Mexborough. I told them everything that had happened so far (turbo, engine light, armour plate underneath etc) and asked them to take a fresh look and fix it. I told them very seriously, that I didn't want it back until it was fixed. They diagnosed the issue as an Exhaust emissions sensor that needed recalibrating/ replacing and quoted £120 for the repair - turned out electrical work was not even covered by the RAC policy Ryan sold me. As the problem has existed since purchase, I requested Ryan to get Century to pay for it. This took a ridiculous amount of calling and admin work from my side, mind - as a frame of reference, I rang on the 20th of October alone (with the car STILL in the garage) at least 6 times. I was passed between Jake and Ryan constantly, Jake never knowing where this particular complaint situation was up to, and Ryan constantly off work due to illness or a car accident or whatever. Finally, after we mentioned going to the Motor Ombudsman for the breach in our rights (Right to Repair or Replacement, Consumer Rights Act 2015) and the completely awful experience we have had with Century, Ryan said he could arrange with an RAC rep to cover the £120 fee for the emissions/ exhaust sensor. I mean, we still had to contact Phoenix on their behalf as Ryan tried ringing them a few times one afternoon before promptly giving up - so we arranged the quote to be sent to him. FINALLY, at least, (we thought) we had gotten some gesture of resolution from the dealership who sold the faulty car in the first place, even if Jake was insistent that this was the only piece of work they would fund (despite again, not being aware of the full situation and not even being the one talking to the RAC rep). WELL, the car was collected from Phoenix Motors on Tuesday (25th October 2022), and despite their efforts, the exact same problem STILL exists in the turbo you claimed to have replaced. It cannot drive up hills without creating long tails of traffic behind - the car is too heavy without a functioning turbo to drive in the area in which we live. I rang and I told you, and you said I should put it in writing: therefore, as it is not fit for the purpose for which it was sold, I am officially demanding my money back. You can have the car back, but as it is still faulty, it is still at the garage in Mexborough and, I would argue, much safer for you as a garage to collect, than for me to drive. Please return the £2899 that I paid (/wasted) on this car within 30 days, to the original payment card. I have a right to reject within the first six months, and this is me formally exercising that right - I reject this vehicle on the grounds that it was faulty on the day you sold it. Since I have had the vehicle in a garage longer than I have even been able to use it, I will refute any deductions to the price I paid. Let me know if you need any information for the refund. I will let Phoenix Motors know once you have refunded me and you can then arrange to transport the vehicle back to your property. Sincerely, (Alex) Cole Dalton

Sold me a vehicle claiming to have 26000-27000 mile on the clock. Had nothing but problems since day 1. engine failed after 6 months and it turned out the engine had been swapped before purchase with an older engine which had done well over 100,000 miles. The serial numbers did not match my log book. Had a very long battle with century motors to get it fixed and still out of pocket. Trading standard have been informed. They claim the car was sold to me in good faith although no checks were carried out when they purchased the vehicle and passed to me. Never trust this company and never buy a car from them

Avoid this dealership!!!!!!! There's already many 1 star reviews on here highlighting the way these guys do business. These guys are con artists at this point! 1.They sell faulty cars that arent safe to drive. 2.When they fail to fix the problems (that the vehicle they just sold to you has), they suggest buying an RAC policy and trying a different garage. 3. When the RAC policy doesn't cover the issues with the car, they offer very poor alternatives. During this soul destroying process Ryan (head of sales) and his colleague jake will pass you back and forth making practically no real progress. They never get back to you but they always say "just leave it with us and I'll call you once we know what we can do." After checking my call history it turns out I've made 34 phonecalls to them and they haven't contacted me back once. Buying from this garage has caused me alot of trust issues, plenty of stress and its cost me alot of money and time. If this review gets a reply from the dealership