Sean, July 2021
"Just bought a BMW335d"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently bought a 335d for about £21,000, love the car but a little disappointed after spending that amount of cash (bearing in mind is was an outright sale) that it’s in need of an oil service in about 3000 miles. Silly things like that would go a long way in making a happy customer. Also, upon MOT 3 of the tyres are almost at legal limit, they did offer an explanation that due to the tyres on the car being top range they wanted to keep them on, they gave me £100 back for that, but when each tyre costs £290 that’s pittance really.
It’s a 5 year old car, still very beautiful so I can forgive a few tiny things, including a key scratch on the roof which I noticed as got home. All in all the staff were friendly, helpful and I would do business there again but perhaps with a bit more recognition of the amount spent outright to get at the very least a service done before selling to a new owner.
+0 Found this review helpful
Lizzy, March 2020
"Questionable MOT"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
A year after purchase, my car failed it’s MOT and cost me £2k to fix. It’s MOT was issued by Cheshire Performance Cars in 2019 was wrong as the car had the wrong tyre specification on one of it’s back wheels and so should not have passed the MOT.
When I purchased this car after less than 6 weeks I had to return it because it had an oil leak. It was fixed under warranty but took over 6 weeks to do so with very limited communication from the dealership who couldn’t tell me where the car actually was being fixed. Definitely know your cars if you buy from here.
+1 Found this review helpful
Cheshire Performance from Cheshire Performance in response to Questionable MOT
We are sorry to receive your feedback however we are unable to find any correspondence from you in regards to this matter. Please be advised all our MOT's are completed by independent MOT stations which are regulated by the DVSA. Whilst we understand it is disapointing, it is not at all uncommon for a vehicle to fail an MOT after a year of usage and remedial work is sometimes required - this is part of owning a car. It is somewhat confusing why you believe this to be our fault, but we would have been happy to help and could have possibly reduced your repair costs had you contacted us.
Mark, March 2020
"Crap "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a bmw 3 series from Cheshire Performance Carsearly end off February off them , they lied about how many previous owners the car was advertise for , they also didn’t offer me a test drive knowing that the car needed a
Service 3600 miles ago , be carful off this dealership they couldn’t care less about selling
Quality cars , just getting your money out off you , and yes I have been to trading standards and they will be in touch with the information I have give them
+1 Found this review helpful
Cheshire Performance from Cheshire Performance in response to Crap
Dear Mark we are sorry to receive your review however would like to confirm that all customers are offered a test drive and they sign a declaration to confirm this. The number of previous owners is taken from the V5, again all customers can view the documentation prior to purchase. If you experienced an issue with the service due / light we would have welcomed you to get in touch but we have received no contact from you in regards to this matter.
ANTHONY, February 2020
"Waste of time"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
so disappointed with the level of communication at Cheshire Performance. I spoke with them regarding the sale of my 2016 Subaru WRX STI 2 weeks ago and a price was agreed. I didn't speak with Cheshire Performance for a week then called them on Monday to speak with them about arranging a time to drop the car with them, I was asked if I could bring the car on a weekday so I booked today (Friday) off work and said I would call to confirm on Thursday which I did and I was told to speak with Adam when I arrived. I was heading from Birmingham to Manchester on Friday morning when I rang to say I was running late and they said it was fine.
Once I got there Adam came over and starting washing the car to check it over, nice bloke and very helpful. But after 30 minutes I was told the owner of Cheshire Performance no longer wanted to buy my car and when I asked for a reason as to why because the car is in mint condition and I had travelled all the way there I was given the answer of 'personal circumstances'. I asked who was going to reimburse me my petrol and I said I wasnt happy with the service and I was told there is nothing they can do.
All I will say is Cheshire Performance wasted my time and completely let me and themselves down today. If they wasn't interested in the car they could have told me on 3 separate phone calls. Be careful doing business with this place!
+0 Found this review helpful
Cheshire Performace from Cheshire Performance in response to Waste of time
We have been in touch with the customer to discuss the matter and to apologise for the miscommunication and inconvenience caused. As a gesture of goodwill, and to alleviate some of the inconvenience caused we have covered the travel costs that the customer incurred.
Craig E, January 2020
"ford focus"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
excellent service from start to finish, Alex was amazing from the first email enquiry i sent him to when i drove the focus away. i would certainly recommend this company and will be using again when we replace our family car, Thanks Cheshire Performance Cars
+2 Found this review helpful
Josh H, August 2019
"Just awful!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After reading all the negative reviews on here about Cheshire Performance Cars I can fully confirm they’re all right!!! What an absolute joke of a company and I would warn everyone to stay well clear, the correspondence is just none existent they come across as being not bothered and give the impression they couldn’t careless if they have your business or not! I can’t believe they’re still in business with their attitude, the whole company needs to go on a course to learn about running a business and building customer relations! It’s all take take take and no give, it’s an awful company the staff are absolutely dire.........you’ve been warned, go else where!!!!!!!!!!!!!!!!!!!!!!!!
+3 Found this review helpful
SVB, July 2019
"Audi S3 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really pleased with the car had a couple of minor things I wanted doing before I bought it and they got them all done (few stonechips, new set of number plates, button on the stereo system) I was quite fussy and they were happy to help
+1 Found this review helpful
Tsp, June 2019
"Excellent all round "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very good to deal with - non pushy and left to look around without pressure, did buy a nice Bmw 530d and would use again, thanks Amir
+2 Found this review helpful
David B, June 2019
"Great from start to finish "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great car and finance deal from Cheshire Performance. Very happy with the good service from start to finish.
+2 Found this review helpful
Anonymous, May 2019
"Nice cars, rude staff"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Wanted to buy a car from Cheshire Performance Cars, but ultimately decided against it due to the 2 members of staff i spent most of the time dealing with were very rude.
+1 Found this review helpful
Staff from Cheshire Performance in response to Nice cars, rude staff
Dear sir/madam, we are very sorry to hear about your experience and would like to sincerely apologise that you feel you were treated rudely. We welcome you to get in touch to speak to a director or email at customerservice@cheshireperformance.co.uk so we can address the matter.
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