so disappointed with the level of communication at Cheshire Performance. I spoke with them regarding the sale of my 2016 Subaru WRX STI 2 weeks ago and a price was agreed. I didn't speak with Cheshire Performance for a week then called them on Monday to speak with them about arranging a time to drop the car with them, I was asked if I could bring the car on a weekday so I booked today (Friday) off work and said I would call to confirm on Thursday which I did and I was told to speak with Adam when I arrived. I was heading from Birmingham to Manchester on Friday morning when I rang to say I was running late and they said it was fine. Once I got there Adam came over and starting washing the car to check it over, nice bloke and very helpful. But after 30 minutes I was told the owner of Cheshire Performance no longer wanted to buy my car and when I asked for a reason as to why because the car is in mint condition and I had travelled all the way there I was given the answer of 'personal circumstances'. I asked who was going to reimburse me my petrol and I said I wasnt happy with the service and I was told there is nothing they can do. All I will say is Cheshire Performance wasted my time and completely let me and themselves down today. If they wasn't interested in the car they could have told me on 3 separate phone calls. Be careful doing business with this place!
Reviewer has confirmed their email address
Cheshire Performace from Cheshire Performance in response to Waste of time
We have been in touch with the customer to discuss the matter and to apologise for the miscommunication and inconvenience caused. As a gesture of goodwill, and to alleviate some of the inconvenience caused we have covered the travel costs that the customer incurred.
excellent service from start to finish, Alex was amazing from the first email enquiry i sent him to when i drove the focus away. i would certainly recommend this company and will be using again when we replace our family car, Thanks Cheshire Performance Cars
After reading all the negative reviews on here about Cheshire Performance Cars I can fully confirm they’re all right!!! What an absolute joke of a company and I would warn everyone to stay well clear, the correspondence is just none existent they come across as being not bothered and give the impression they couldn’t careless if they have your business or not! I can’t believe they’re still in business with their attitude, the whole company needs to go on a course to learn about running a business and building customer relations! It’s all take take take and no give, it’s an awful company the staff are absolutely dire.........you’ve been warned, go else where!!!!!!!!!!!!!!!!!!!!!!!!
Really pleased with the car had a couple of minor things I wanted doing before I bought it and they got them all done (few stonechips, new set of number plates, button on the stereo system) I was quite fussy and they were happy to help
Reviewer has confirmed their email address
Very good to deal with - non pushy and left to look around without pressure, did buy a nice Bmw 530d and would use again, thanks Amir
Great car and finance deal from Cheshire Performance. Very happy with the good service from start to finish.
Reviewer has confirmed their email address
Wanted to buy a car from Cheshire Performance Cars, but ultimately decided against it due to the 2 members of staff i spent most of the time dealing with were very rude.
Staff from Cheshire Performance in response to Nice cars, rude staff
Dear sir/madam, we are very sorry to hear about your experience and would like to sincerely apologise that you feel you were treated rudely. We welcome you to get in touch to speak to a director or email at customerservice@cheshireperformance.co.uk so we can address the matter.
I found the staff at Cheshire Performance Cars, mainly one (Tom) very unprofessional and arrogant after the sale was complete. They took my old vehicle as part exchange in which a valuation was done and we agreed on a price there and then for them to later try and knock more money off the PX for the same bits that was brought up on the first initial figure prior to viewing then on the day of collection of my new car. They then said they put the car price though finance company wrong and they demanded a extra 500 pounds or they would have to start the whole process again which they had already kept me waiting for the car for what ever reason because when I turned up the car was not even cleaned and other little bits which we agreed on getting sorted was not sorted and shown hardly any interest when i rang them back so yo me there warranty is useless they promised me a full tank of fuel which did not happen and as I had already paid deposit and signed all the finance paperwork I felt that had me where they wanted me, also I would never use again or recommend anyone on using this company they are professional until they have your money then they don't want to know.
Staff from Cheshire Performance in response to DO NOT USE
Dear John, we are very sorry to hear about your experience and disappointed that you feel you have been let down. We welcome you to contact us to speak to a director or you can email at customerservice@cheshireperformance.co.uk - we would be willing to address any warranty issues that you may have, and if a full tank of fuel was promised, we would of course be willing to honour this.
Sales guy here was very helpful and nothing was too much trouble was given keys to a couple of cars and allowed to look around at my leisure I was there for a few hours! Got sound advice re my finance options and deal was completed in matter of days. Will definitely be purchasing my next car form here too.
Reviewer has confirmed their email address
No pressure salesman - car was well priced and would thoroughly recommend Cheshire Performance Cars.
Reviewer has confirmed their email address
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2012
Cheshire Performance
Unit 6
Manchester
Greater Manchester
M34 5DR
Mon | 09:00 - 18:00 |
Tue | 09:00 - 18:00 |
Wed | 09:00 - 18:00 |
Thu | 09:00 - 18:00 |
Fri | 09:00 - 18:00 |
Sat | 09:00 - 1700 |
Sun | CLOSED |
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