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Recently bought a Ford Galaxy from Alex. Car is 16 years old but has been very well looked after by the previous owner and is in great condition. It was very well presented for sale. Had a couple of minor faults discovered after the sale but Alex sorted these out without any hesitation and I am very happy with my purchase. Would recommend them to anyone.
Purchased my VW polo. Quick and painless service—made the process easy with clear communication. Professional and polite salesperson. Recommend them on all levels of service. Will be using them again for purchase of future cars.
Just purchased an S-max from Chester Road Motors and have to say the service I received was first class. Fast and efficient service from start to finish. I would definately recommend this company to anyone looking to make a purchase. Thanks again
We can not fault these guys. They have been wonderful with us. Their after sales care is second to none.
Absolutely terrible experience. Bought a family car in May 2017 after going there to check it out. It looked fine and we were reassured that the vehicle was in great condition and was going to undergo a final check with their workshop before we paid the full amount and picked it up. Didn't even last a day! The first trip to work the engine light went on and from then on it was a disaster. The vehicle was left on the doorway as we tried for weeks (in vain) to get our money back. Chester Road Motors claimed the vehicle was fine and even tried to imply we wanted to scam them. We had to pay for a full (proper) garage check that confirmed the car wasn't even fit for the road. Eventually we had to pay to get it delivered to the trader since it was impossible to drive it without the engine dying and even then we had to appeal to the bank to get our money back. If you buy from them make sure you pay with card because at least you'll get your money back once you present your proof to the bank. We wasted time, insurance money, road tax money, had to pay for a proper garage check and had to pay to get the vehicle delivered. It was a nightmare. We ended up with no car and had to deal with the worst customer service to date. Don't bother.
Alex Appleton from Chester Road Motors in response to Absolutely horrible. Avoid at all costs.
Hi James, I'm sorry you feel the need for a review that leaves out the facts that you are aware we both have in writing. Yes, a warning light appeared on the vehicle some time after purchasing it. We asked you to return the vehicle so we could attend to it but you simply refused. You tried to have your card company remove the money from our business account, but they also refused, citing the fact that you would not return it for us to fix. Finally you took legal action and even they supported us. As a goodwill gesture we purchased the car back from you and repaired the fault at a cost of £55 within a day.
Chester Road Motors appears to specialise in 7 seaters and had a good selection when I went. Bought an Espace from him and was impressed they had already taken care to fully lubricate the panoramic roof as these can be problematic if left to dry out, but it worked perfectly. Also, car was clean and valeted. Other dealers often neglect this before sale which doesn't leave a great impression. Dealer was friendly and made it clear if any problems to call him straight away and took a comprehensive 3 month warranty that was actually included in the price. Overall, a good experience at Chester Road Motors.
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Manufacturers: Sells a variety of makes and models
Chester Road Motors
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