I bought an approved used golf from Inchcape Volkswagen in Chester for £23,000. I had a lot of email communication from Bogdan the salesman who dealt with me during the purchase process. On delivery day I noticed a noise from the suspension that I had not noticed on the test drive, I emailed Bogdan about this immediately, no reply. 3 days later I noticed a puddle of water on the parcel shelf and discovered the roof lining was soaking wet. I emailed Bogdan, no reply. It took me another 3 days of phone calls, being told for days that no one was available, they where off work and at one point every member of sales and service team are in a meeting. I emailed Bogdan every time I failed to get through. Eventually I got a call from Szymon the “new car sales manager” who told me I had to give them one chance to fix the car which is “in your consumer rights”. This isn’t true, I was flagging the issue after days of ownership which should mean a no quibble return if I’m not satisfied. I gave them the benefit of the doubt and they insisted on taking the car back to fix the leak and investigate the suspension noise. A round trip of 260 miles. I was initially told I couldn’t have a courtesy car for a few weeks, but to their credit and after some arguing on my part they eventually sorted one for me. They fixed the leak but “couldn’t hear the suspension noise”. Syzmon sent me his email address and told me that if the leak returns within 3 months I can bring the car back. I got the car back and after another few weeks (5 weeks of ownership minus one week back in Chester getting the leak repaired) the brake pad light came on, I emailed both Bogdan and Syzmon multiple times about this but I have NEVER had a reply from them since the day I transferred funds for the car. I’d done 1500 miles at this point. I got a quote for the brakes to be fixed from my local VW dealership and quoted £900+ for the work. The creaking noise in the suspension is still present, probably a subframe bushing that will cost a similar amount to put right. Not what you expect from a supposedly reputable main dealer approved vehicle that supposedly goes through extensive checks before being sold.

Put a deposit for a new car in June 2023. Car was advertised for delivery in September 2023. Despite calling several times, VW Chester rarely returned our calls. No apologies ever received. Car was still not available in January 2024. We finally cancelled the order as VW Chester could not confirm when the car would be available. Awful customer service, not returning calls. Icing on the cake: they wanted to increase the part exchange costs by £3200 due to the new car being 5 months late, a delay that we were not responsible!!! Not impressed.

Car went in for warranty repair car was there all day tbey s Did nothing still had the cheek to charge me £100 for diagnostic check

Bought used vw tiguan. Salesman was excellent and couldn't do enough. Was originally going to buy volvo xc40 but lack of enthusiasm from salesman drove us to vw and they lost a sale. Would recommend vw but NOT volvo.

Changed rear pads and discs on a Golf R with 18,000 miles Car does 20 miles a day in a straight line Shocking Matt in servicing needs to listen more and talk less Shocking

Great service department

Picked up my T Rock 4 hours after dropping it off for its first 12 month Service / check over no Valet /Shampoo. Been buying cars from this dealership for 15 years and feel the service is getting worse . Always thought after sales at this dealership has been very poor and customer service is as bad as ever .