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I received my bike yesterday. Amazing buying experience. There was delay / wait for my bike to arrive from Honda UK but Khaled & Honda Chiswick Team we’re very helpful. We understood there are supply issue’s and we we’re given options and advice on timelines and the used bike options should we have needed the bike faster. Would highly recommend this dealership, friendly team and amazing showroom.
I would not even trust them with a pizza order (alone a Honda CB125R)... A friend and I liked the look of the Honda CB125R so placed an order on December 19th 2021(We also both paid a deposit of £500 with the balance to be paid on delivery). We were given an estimated handover date of 28/02/2022 by them (which we were happy with). After ordering we did have a query about getting a Top Box fitted which we were quoted £299 for (apparently their technicians are paid £150 per hour and hence the extortionate cost, their salesmen advised us to therefore get it done locally ourselves after delivery by a small garage). At the same time the original salesperson also informed us in early January 2021 that he was leaving but told us not to worry and that "we would be very well looked after by the team". Anyway on February 14th 2021 my friend and I went into Honda Chiswick again and made enquires with a different salesman who said that they would be in touch about a delivery date and yet again we were advised of the Top Box quotation of £299 which apparently included a discount! Following this visit on February 24th I emailed the salesman again enquiring about when the bikes would arrive and got no reply. I emailed again on March 2nd and got no reply so I called them today and enquired and emailed again and got the following reply: "Hi Stephen, Thank you for your email. I understand that there has been a delay in keeping you updated. This is obviously very bad service and I apologise for that. The salesman involved in selling these bikes has left and that has led to a disconnect. I think that the cb125r is very very delayed and I am unable to supply an accurate time line. I would just be guessing to be honest. I will ask a manager to contact you next week to discuss how you feel about this." Well almost 3 months after ordering, my friend and I have no idea when our motorbikes are going to arrive. The salesperson did not even have the decency to reply to my emails until I said I was going to give them a review! I do not need a manager to contact me and discuss how I feel about this, I would just like to know when the motorbikes are going to be delivered? The salesman did not even have the decency to call me and apologise. I can only assume they have sold the bikes we ordered to someone else... Please let me know if you recently bought a Black Honda CB125R from them without having to wait 2 and a half months! Honda Chiswick, shame on you! Please only reply to tell me and other potential customers when our motorcycles are going to arrive and to apologise again for this completely unacceptable level of customer service.
Over the phone I was told the car is in excellent condition inside out and when I went to the dealership the front bumper was repaired and sprayed and there were small imperfections all around the car, all four alloys were kerbed we are talking about 2020 car. They were not even apologetic I went from so far very rude behaviour not professional at all.
Honest is not a word they would understand. Motorcycle sold to me at distance was not described accurately on purpose, as the only other way the faults would be missed would have involved a blind salesman. After sales was a hard fought and traumatic experience lasting 10 weeks. A long time to be off the road with no courtesy bike offered to bridge the gap. and involving 3 managers, all were obstructive and evasive. There's far better honda dealers out there.
Take your deposit try and up sell you and when you decline mess you around and struggle to get your deposit back steer clear.
I am a regular client and all my cars have always been from Honda. I went into Chiswick Honda today to see if there were any good deals. When the manager came to speak to me he was very rude and insulting. He called me a comedian and said that I should be standing on a stage telling jokes. I wanted to buy a car but the manager's rudeness and arrogance put me off.
Firstly it appeared that it wasn’t actually been through the basic Honda checks! All tyres being low, windscreen wipers not changed. This made me nervous as to what else could be wrong, especially when having a newborn baby in the car. Secondly I took it in to get the body repairs which are actually standard from Honda approved used cars. I took advice from the salesman konrad to take it to another dealer local to work where this made apparent. The body repairs and fixes to the paintwork didn’t happen - and actually they appeared to have more scratches after the Valet!! and to top it off after the supposed valet the car wasn’t actually cleaned! I took a day off work to sort this out and was essentially lied to about everything by Chiswick Honda. This isn’t the level of service you expect from Honda. This was such bad after service that it actually felt like a personal attack!
I was interested in purchasing a Mercedes estate and enquired about trading my vehicle in part exchange. I was asked to provide details and photos of my car and they would get back to me. I sent the information they requested, but no one came back to me. I sent another email the following day asking if they received the photos and info and could they contact me. Once again, no response. If they were not interested or had sold the vehicle, I brief phone call or email would have been ok, But I hate being ignored. Never again.
I visited Chiswick Honda a month ago and agreed a deal with business manager Matt. Having asked on 3 separate occasions to email the paperwork I then rang to be told I would have to visit to see it. I live 40 miles away but travelled here as I heard it was good. My last call was 3 weeks ago when I was promised a call back, needless to say it never came so I presume the deal is off! Broken promises are not good selling points!
I bought a car from chiswick Honda the service was excellent and the person who was dealing with me was a guy called Jay he was so helpful, knowledgeable, and understanding he knew which car I was interested and he gave me a great help and advice and so I liked to say thank you Jay I really appreciate all your help.
If you are looking for a new or used Honda in the London area then you might want to call the Chiswick Honda dealership. They have not only some of the most popular names in the Honda brand such as Civic and Jazz but also have on site servicing facilities for your current car.
Manufacturers: Sells a variety of makes and models
4 Power Road
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