I was interested in purchasing a Mercedes estate and enquired about trading my vehicle in part exchange. I was asked to provide details and photos of my car and they would get back to me. I sent the information they requested, but no one came back to me. I sent another email the following day asking if they received the photos and info and could they contact me. Once again, no response. If they were not interested or had sold the vehicle, I brief phone call or email would have been ok, But I hate being ignored. Never again.

I visited Chiswick Honda a month ago and agreed a deal with business manager Matt. Having asked on 3 separate occasions to email the paperwork I then rang to be told I would have to visit to see it. I live 40 miles away but travelled here as I heard it was good. My last call was 3 weeks ago when I was promised a call back, needless to say it never came so I presume the deal is off! Broken promises are not good selling points!

I bought a car from chiswick Honda the service was excellent and the person who was dealing with me was a guy called Jay he was so helpful, knowledgeable, and understanding he knew which car I was interested and he gave me a great help and advice and so I liked to say thank you Jay I really appreciate all your help.

I am extremely disappointed with the aftersales treatment in the motorcycle department at Chiswick Honda along with the manager as they were unhelpful in resolving problems which the bike had during sale which I was unaware of. It took constant reminding in order for them to prepare the bike after I had bought it and communication was also very poor.