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Purchased Mercedes s350 8 months ago and it has been brilliant, loads of complimentary remarks of its looks. No problems with the car or sales staff. Looking for a later model to purchase from Jarrod.
Christopher Brooks Cars are rude, arrogant people. Not as described cars. Try to mask problems with my car just to sell it, then when you notice and call they laugh at you like they did me. AVOID LIKE THE PLAGUE.
George from Christopher Brooks Cars in response to LiamK67
Good afternoon Liam K 67, we are extremely upset to read this review about ourselves, please could you let us know what car you bought and who you dealt with so we can deal with this in the appropriate manner. Best Wishes George
I am sharing my experience with this company to hopefully stop others making the mistake i made. I bought a focus rs from them last week, the car was described as immaculate both on the phone and on their website and the photos looked good. It was also priced as an immaculate car for that model. Having put a deposit down over the phone based on the description i was given,i was expecting a car that needed nothing. However a day after getting it home i have found many issues, the worst being rust on the arches. I contacted jarrod the director who was very rude and unprofessional. He told me it was my fault for not noticing on the day and to deal with it and i should expect that on a 5 year old car! He also used an excuse of having to put tyres on my part ex.They were all totally legal and all 4mm or above. No customer service at all. A very very shady dealership. The way i was handled on the day was beyond a joke and i should of walked away. I have since initiated legal proceedings against this company and the director because i was advised by citizens advice that they have broken the sales of goods act. This is by far the worst experience i have had with a dealership and my advice would be to do your research and look for a dealer with lots of good reviews....
George from Christopher Brooks Cars in response to mr hickson
If anyone is reading this review we can gladly say we resolved this issue with Dan in a matter of days after Dan had complained to us. This was over a year ago now and since we have tried contacting Dan to either reply to this review explaining there is no bad blood anymore and the problem has been resolved in a professional and correct manner and I have tried numerous times to contact Dan over the last few weeks and had no response. Please if anyone is reading this view please do not think we are cowboys in this business, we certainly do the job correctly and honestly are one of the good guys in the business. The review above us by Liam K we believe in a false review and we have no recollection of selling a car to this person. Thank you.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Christopher Brooks Cars
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