Car purchased online approximately 2 1/2 weeks ago. Due to be received today 15th Feb 23. Online cinch journey confirms in-depth checks carried out, car all ready, next notification said car on way to us. Text received to personal mobile advising name of driver bringing car to us. 20 mins before receipt of car call received from customer services team advising that the car is not arriving!! Car door lock not working and water ingress found in car. Time taken off work to receive this vehicle by us, we taxed and insured the vehicle expecting its arrival. No one able to give a definitive date the car would be delivered however in the meantime deposit paid and we as the buyer are out of pocket. Update will be given on social media and reviews trust pilot as it progresses. Buyer be very aware our vehicle wasn’t put through checks, obviously as these issues would of been found before and not on the day of delivery and the car hasn’t even been delivered to us! Not a cheap car either! Customer service staff I feel sorry for! That’s when you can get through on the phone! If this is not fixed urgently Cinch will have failed in its promises and the car can stay put with them!

We paid just under £19000 in full for a car that should have been delivered on 7 January. As it stands we have bought car tax and insurance but have no car and they have our money.. Cinch promise call backs with a delivery date but never call back, the complaints team are just the same. If you’re thinking of buying from Cinch don’t, go to your local dealer it will save you the worry and hassle which we are experiencing

From start to finish my experience with Cinch was brilliant. From seeing the advert I ordered a Ford Focus Eco Boost from them, kept up to date with process and even though I was a bit skeptical about ordering a car online, I would definitley do it again as the hand back process was what installed faith in it all. Would highly reccommend.