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11 reviews from our car dealer reviews community
Leave a review for Collier Row Trade Sales Ltd
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11 reviews from our car dealer reviews community

Leave a review for Collier Row Trade Sales Ltd
Leave a review
"Sold very defective first car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my first car from Collier Row Trade Sales, the car was advertised as 'an ideal first car'. 2 days later the engine light came on so I took it back to the dealership and they tried to tell me it was not the engine light but the service light! They told me to book it in for a service and they would sort it. I took the car to a reputable mechanic to fix the problem and I was shown the real problems of the car. - New exhaust as holes in old one. - Suspension rusted through - suspension bushing worn - rusted brake discs - new head gasket - gearbox leak - broken Flexi pipe - tires worn below legal limit - AC faulty The price of these repairs came to over double the value of the car and as the car would not pass the MOT I part ex it for a new car. Every attempt to get in touch with the people who sold me the car failed as they did not answer the phone and they have now closed up.

"Car has been nothing but trouble "
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Collier Row Trade Sales in August 2018 and after a few weeks I noticed the suspension was very noisy so had new drop links put in, the 2 front tyres were bald and on Xmas day the engine completely blew up so I had to pay for a replacement since then the car has had a new starter motor and battery so all in all not a great experience at all, the customer sales man was friendly enough but I won’t be taking mine or any of my family and friends custom here in the future

"Warranty means nothing to them!"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my first car from Collier Row Trade Sales, and it is a disgrace. Within two hours of picking the car up, the exhaust pipe FELL OFF. Since then, the electric windows stopped working (baring in mind this scorching summer we're having!), the inside of the car was vile (despite being told it had been cleaned, there were foundation prints all over the sun visors and mirrors as well as general black dirty marks over the white interior), the brakes felt spongey from the start, the glove box likes to fall off occasionally, and the indicator stick has a mind of it's own and decides when it would like to stay on. Three months warranty they agreed on my purchase, which should cover any major issues, or so you'd think. They covered when the exhaust pipe fell off, but are now refusing to cover the fact that my clutch pedal is about to snap! I've had the car for two months, and it has caused me nothing but hassle. This dealership does not check the cars that they are selling, and if they are, then they are just more than happy to sell you a broken, dangerous, piece of s***! I will be reporting them to the Trading Standards regarding the warranty. Since taking the car to a garage to have the danger-on-wheels examined, it has fluid leaking from/in the brakes, needs new brake discs and pads (fair enough, I will pay for), needs two new wheels (again, fair enough I'll be paying for that), and clearly needs a new clutch pedal as it is about to snap off. May I point out, I have had the car for two months! It had it's MOT in March. This is an outrage and I am disgusted by the 'service' they have provided me. I am fully aware that your first car shouldn't be amazing, but it certainly shouldn't be a death trap, especially for the price I paid.

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Mark from Collier Row Trade Sales Ltd in response to Warranty means nothing to them!

Hi I'm sorry to hear you feel this way and can assure you if we had failed to meet your expectations we would of made things right and have full time mechanics on hand to deal with any issues for this such reason. We would of liked to have heard from you

"Great service and really good to talk to"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have bought a 11 plate 107 from Collier Row Trade Sales a month ago and it runs perfectly can't believe the fuel it uses I think it runs on air a really great car . I can't fault the service I had from the first phone call I made to the time I went to collect the car .i would recommend the lads there every time .go and see them really no hard sell you can talk to them just like family thanks really good to have dealt with you .TED RICHARDSON .

Mark from Collier Row Trade Sales Ltd in response to Great service and really good to talk to

Thanks for you business Ted

"Bad after sales service"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a lovely fiesta from Collier Row Trade Sales a week later a headlight bulb went took it back they told me they had replaced it the next day I had to go to Halfords and pay to replace the said bulb as it hadn't been replaced their warranty means nothing so beware.

Mark from Collier Row Trade Sales Ltd in response to Bad after sales service

Hi im sorry hear of your disapointment and can assure you if it was changed it would of been changed, but wish you had called us or bought it back if it needed another!

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"Great"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my first car from here, Jaime and Martin were very helpful and friendly. Definitely recommend

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"Worse mistake of my life.!!!!!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thought it was going to be a great deal at first then all the secrets come out after buying the car. Stay away if you don’t know much about cars or buying your first car. Go to a main dealer and get a brand new car less hassle and disappointment! Trust this review.

Mark from Collier Row Trade Sales Ltd in response to Worse mistake of my life.!!!!!

Hi Mr Devon Sorry to hear you felt let down and would of liked the oppertunity to put anything right that you feel we fell short on

"A+++++"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

highly recommend these guys. 5 stars

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"car buyer in essex"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If i was buying another car I would definitely buy from Collier Row Trade Sales again. They've been really helpful whenever I've called up about any issues and they have always been honest and upfront throughout the sale. I recommend them to anyone.

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"i would return to Collier Row Trade Sales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff at Collier Row Trade Sales were really really friendly. I really don't know anything about cars but my boyfriend was satisfied with the car and felt it was good value. I would therefore happily go back there for another car in the future. So people are aware I purchased this car back at the beginning of 2015.

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Dealership Information

If you are looking for a car in the Romford area then why not get in touch with Essex based Collier Row Trade Sales Ltd. This used car dealership have plenty of different cars in stock at any one time and as well as this they provide a wide range of other facilities including; part exchange, finance, warranty, MOT and both full and interim services on any make of car. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.2 out of 5 stars — Rated Average
Excellent
5
Very Good
0
Average
2
Poor
2
Terrible
2

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Contact Information

Address

Collier Row Trade Sales Ltd
Collier Row Road
Romford
Essex
RM5 2AT

Get in touch

01708 750600
http://www.collierrowcars.co.uk

Opening times

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Dealership Statistics

45%
Would recommend this dealer to family and friends
45%
Percent of reviews responded to by this dealer

Additional Information About Collier Row Trade Sales Ltd

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