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Rude, blunt. No customer service really. Had to fish out details about a car that turns out to be a banger. Don’t bother
Spoke to the guy over the ohone for less than 3 mins and when I asked him where did he get the car from he got aggressive and loud. sounded like he was drugs. don't even bother calling lol
When you agree to buy and car and confirm you are coming the next day and also confirm you are on the train and what time you would be there that you would at least expect the car to be there when you turn up. Not with this car seller. Sorry mate that ones been sold was the response when I got there.
Bought my first car from Collier Row Trade Sales, the car was advertised as 'an ideal first car'. 2 days later the engine light came on so I took it back to the dealership and they tried to tell me it was not the engine light but the service light! They told me to book it in for a service and they would sort it. I took the car to a reputable mechanic to fix the problem and I was shown the real problems of the car. - New exhaust as holes in old one. - Suspension rusted through - suspension bushing worn - rusted brake discs - new head gasket - gearbox leak - broken Flexi pipe - tires worn below legal limit - AC faulty The price of these repairs came to over double the value of the car and as the car would not pass the MOT I part ex it for a new car. Every attempt to get in touch with the people who sold me the car failed as they did not answer the phone and they have now closed up.
I bought a car from Collier Row Trade Sales in August 2018 and after a few weeks I noticed the suspension was very noisy so had new drop links put in, the 2 front tyres were bald and on Xmas day the engine completely blew up so I had to pay for a replacement since then the car has had a new starter motor and battery so all in all not a great experience at all, the customer sales man was friendly enough but I won’t be taking mine or any of my family and friends custom here in the future
I bought my first car from Collier Row Trade Sales, and it is a disgrace. Within two hours of picking the car up, the exhaust pipe FELL OFF. Since then, the electric windows stopped working (baring in mind this scorching summer we're having!), the inside of the car was vile (despite being told it had been cleaned, there were foundation prints all over the sun visors and mirrors as well as general black dirty marks over the white interior), the brakes felt spongey from the start, the glove box likes to fall off occasionally, and the indicator stick has a mind of it's own and decides when it would like to stay on. Three months warranty they agreed on my purchase, which should cover any major issues, or so you'd think. They covered when the exhaust pipe fell off, but are now refusing to cover the fact that my clutch pedal is about to snap! I've had the car for two months, and it has caused me nothing but hassle. This dealership does not check the cars that they are selling, and if they are, then they are just more than happy to sell you a broken, dangerous, piece of s***! I will be reporting them to the Trading Standards regarding the warranty. Since taking the car to a garage to have the danger-on-wheels examined, it has fluid leaking from/in the brakes, needs new brake discs and pads (fair enough, I will pay for), needs two new wheels (again, fair enough I'll be paying for that), and clearly needs a new clutch pedal as it is about to snap off. May I point out, I have had the car for two months! It had it's MOT in March. This is an outrage and I am disgusted by the 'service' they have provided me. I am fully aware that your first car shouldn't be amazing, but it certainly shouldn't be a death trap, especially for the price I paid.
Mark from Collier Row Trade Sales Ltd in response to Warranty means nothing to them!
Hi I'm sorry to hear you feel this way and can assure you if we had failed to meet your expectations we would of made things right and have full time mechanics on hand to deal with any issues for this such reason. We would of liked to have heard from you
Have bought a 11 plate 107 from Collier Row Trade Sales a month ago and it runs perfectly can't believe the fuel it uses I think it runs on air a really great car . I can't fault the service I had from the first phone call I made to the time I went to collect the car .i would recommend the lads there every time .go and see them really no hard sell you can talk to them just like family thanks really good to have dealt with you .TED RICHARDSON .
Mark from Collier Row Trade Sales Ltd in response to Great service and really good to talk to
Thanks for you business Ted
Bought a lovely fiesta from Collier Row Trade Sales a week later a headlight bulb went took it back they told me they had replaced it the next day I had to go to Halfords and pay to replace the said bulb as it hadn't been replaced their warranty means nothing so beware.
Mark from Collier Row Trade Sales Ltd in response to Bad after sales service
Hi im sorry hear of your disapointment and can assure you if it was changed it would of been changed, but wish you had called us or bought it back if it needed another!
Bought my first car from here, Jaime and Martin were very helpful and friendly. Definitely recommend
Thought it was going to be a great deal at first then all the secrets come out after buying the car. Stay away if you don’t know much about cars or buying your first car. Go to a main dealer and get a brand new car less hassle and disappointment! Trust this review.
Mark from Collier Row Trade Sales Ltd in response to Worse mistake of my life.!!!!!
Hi Mr Devon Sorry to hear you felt let down and would of liked the oppertunity to put anything right that you feel we fell short on
If you are looking for a car in the Romford area then why not get in touch with Essex based Collier Row Trade Sales Ltd. This used car dealership have plenty of different cars in stock at any one time and as well as this they provide a wide range of other facilities including; part exchange, finance, warranty, MOT and both full and interim services on any make of car.
Manufacturers: Sells a variety of makes and models
Collier Row Trade Sales Ltd
Collier Row Road
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