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9 reviews from our car dealer reviews community
Leave a review for Collier Row Trade Sales Ltd

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9 reviews from our car dealer reviews community

Leave a review for Collier Row Trade Sales Ltd
Click on the stars to start your review
"Warranty means nothing to them!"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my first car from Collier Row Trade Sales, and it is a disgrace. Within two hours of picking the car up, the exhaust pipe FELL OFF. Since then, the electric windows stopped working (baring in mind this scorching summer we're having!), the inside of the car was vile (despite being told it had been cleaned, there were foundation prints all over the sun visors and mirrors as well as general black dirty marks over the white interior), the brakes felt spongey from the start, the glove box likes to fall off occasionally, and the indicator stick has a mind of it's own and decides when it would like to stay on. Three months warranty they agreed on my purchase, which should cover any major issues, or so you'd think. They covered when the exhaust pipe fell off, but are now refusing to cover the fact that my clutch pedal is about to snap! I've had the car for two months, and it has caused me nothing but hassle. This dealership does not check the cars that they are selling, and if they are, then they are just more than happy to sell you a broken, dangerous, piece of s***! I will be reporting them to the Trading Standards regarding the warranty. Since taking the car to a garage to have the danger-on-wheels examined, it has fluid leaking from/in the brakes, needs new brake discs and pads (fair enough, I will pay for), needs two new wheels (again, fair enough I'll be paying for that), and clearly needs a new clutch pedal as it is about to snap off. May I point out, I have had the car for two months! It had it's MOT in March. This is an outrage and I am disgusted by the 'service' they have provided me. I am fully aware that your first car shouldn't be amazing, but it certainly shouldn't be a death trap, especially for the price I paid.

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+1 Found this review helpful

Mark from Collier Row Trade Sales Ltd in response to Warranty means nothing to them!

Hi I'm sorry to hear you feel this way and can assure you if we had failed to meet your expectations we would of made things right and have full time mechanics on hand to deal with any issues for this such reason. We would of liked to have heard from you

"Great service and really good to talk to"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have bought a 11 plate 107 from Collier Row Trade Sales a month ago and it runs perfectly can't believe the fuel it uses I think it runs on air a really great car . I can't fault the service I had from the first phone call I made to the time I went to collect the car .i would recommend the lads there every time .go and see them really no hard sell you can talk to them just like family thanks really good to have dealt with you .TED RICHARDSON .

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Mark from Collier Row Trade Sales Ltd in response to Great service and really good to talk to

Thanks for you business Ted

"Bad after sales service"
2.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a lovely fiesta from Collier Row Trade Sales a week later a headlight bulb went took it back they told me they had replaced it the next day I had to go to Halfords and pay to replace the said bulb as it hadn't been replaced their warranty means nothing so beware.

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+1 Found this review helpful

Mark from Collier Row Trade Sales Ltd in response to Bad after sales service

Hi im sorry hear of your disapointment and can assure you if it was changed it would of been changed, but wish you had called us or bought it back if it needed another!

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"Great"
5 out of 5 stars See
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Vehicle cleanliness
Value for money
Resolving issues

Bought my first car from here, Jaime and Martin were very helpful and friendly. Definitely recommend

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"Worse mistake of my life.!!!!!"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thought it was going to be a great deal at first then all the secrets come out after buying the car. Stay away if you don’t know much about cars or buying your first car. Go to a main dealer and get a brand new car less hassle and disappointment! Trust this review.

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Mark from Collier Row Trade Sales Ltd in response to Worse mistake of my life.!!!!!

Hi Mr Devon Sorry to hear you felt let down and would of liked the oppertunity to put anything right that you feel we fell short on

"A+++++"
5 out of 5 stars See
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Resolving issues

highly recommend these guys. 5 stars

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"car buyer in essex"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If i was buying another car I would definitely buy from Collier Row Trade Sales again. They've been really helpful whenever I've called up about any issues and they have always been honest and upfront throughout the sale. I recommend them to anyone.

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"i would return to Collier Row Trade Sales"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff at Collier Row Trade Sales were really really friendly. I really don't know anything about cars but my boyfriend was satisfied with the car and felt it was good value. I would therefore happily go back there for another car in the future. So people are aware I purchased this car back at the beginning of 2015.

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"garey9993"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased this car through carloans4u everything went well. bought the car and after 2 days the exhaust blew and their was an oil leak in the gear box and engine. i have tried too get the dealer too fix my car but he wont do it. very bad experience in my opinion. wish i never bought the car in the first place now im left with a broken car that the dealership wont fix even though i have a years warrenty.

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+2 Found this review helpful

Staff from Collier Row Trade Sales Ltd in response to garey9993

Hi john, really sorry to hear of your bad experience I have just seen this review and have to apologise if you was treated badly! If you look at all our other reviews since beginning of 2015 when we had a change of staff you will see this is not the norm or how we like to run these things!

Clifford Hall in response to garey9993

Had similar issue. Had three months warranty but the issues they said they'd sort out never got done. Best I got was they would look into why. The were ordering parts which never arrived I guess because they never returned a call. I no longer own the car now four months later. Still no return email, text or phone call after they more than once said they would find out more about why I haven't had the ordered parts or an appointment to fix the known issues. Car bout at end of August 2017 so slightly less than 4 months really.

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Dealership Information

If you are looking for a car in the Romford area then why not get in touch with Essex based Collier Row Trade Sales Ltd. This used car dealership have plenty of different cars in stock at any one time and as well as this they provide a wide range of other facilities including; part exchange, finance, warranty, MOT and both full and interim services on any make of car. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
9 reviews3.5 out of 5 stars — Rated Average
Excellent
5
Very Good
0
Average
1
Poor
2
Terrible
1

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Contact Information

Address

Collier Row Trade Sales Ltd
Collier Row Road
Romford
Essex
RM5 2AT

Get in touch

01708 750600
http://www.collierrowcars.co.uk

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Dealership Statistics

55%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
55%
Thought issues were resolved quickly and easily
55%
Percent of reviews responded to by this dealer

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