My bmw m2 was serviced and MOT’d by Inchcape Colchester recently. Within a couple of days it was losing oil and we were having to constantly top it up. We contacted them, they said it would cost £100 for diagnostic test despite our car just having been in for service and MOT. We said we don’t think so. We had a month of constantly topping it up before our appointment. We brought it in and it was the “o ring on the oil filter that they had fitted had failed” just after service, they would not accept it was their fault and would not apologise. They bodged our service and were reluctant to put it right, our car will not be going back there. They are useless and awful! Use them at your peril!!

They tell porkies to shift their blame onto others. Untrustworthy, incompetent clown act. I now have to take my car on a 120 mile round trip to for a service to avoid the Inchcrap clown college. My next car will not be a BMW as I do not have a competent dealer within a reasonable distance, which is a shame as I do like the car.

I have just bought a BMW 1 series from Cooper Colchester and am really pleased with it. The whole experience was made easy and enjoyable. All the staff I met were pleasant, friendly and professional, taking the time to ensure that I was happy with all the finance documentation, which was signed electronically at home, and answering all my questions. Their Covid 19 measures seem impressive with lots of hand sanitisers, and I noticed tables and chairs were wiped as soon as a customer had moved. I wouldn't hesitate to recommend them.

Just picked up my 69 plate 220d M Sport GT. The team lead by David Cooper were great, from the moment you arrive in the dealership you are well looked after from the receptionist and the rest of the team, everyone seemed to say hello to you. Could not fault them and wish my previous dealings with other car dealers had been as good.

I bought my used 5 series from Cooper Colchester a week ago and have been delighted with the car and the service. It was prepared to a very high standard, ready when I expected and the communication from Paul was outstanding throughout. The car was great value and the finance was quick and easy to set up, signed on my mobile phone! They have very sensible measures for dealing with Covid-19, which was reassuring as I have young children at home. Excellent service.

Purchased an approved used car from this dealership. The car was delivered with numerous faults, car wouldn't stay locked with the comfort access, needed a replacement door handle. There was overspray all down the side of the car from a poor paint repair and the rear bumper had damage to the paint meaning that I had to get it resprayed and the car polished to remove the overspray, the dealer only contributed £100 of the cost of this. The battery now also needs to be replaced. The alloy wheels were refurbished before I purhcased the car and now one of the wheels is cracking all over the face! Cooper colchester will not help at all with this and say its not their responsibility... The car was also delivered with fauly air conditioning which they also wont cover and is not covered under warranty, leaving me with an additional £1000 bill. The sales experience was great, very helpful at the point of me purchasing the car, although after sales service is awful!!! Having spoken to a manager, initials M.B, over christmas period he showed no interest in helping me to resolve any of these issues, wouldn't even help me to obtain the v5 document number that I needed to mark my old car as sold, everything was too much hassle. A manager named Darren again showed no willingness to help with the issues with the car, and got argumentative. I wouldn't recommend this dealership for an approved used car. Having spoken to my local dealership about these issues, they certainly wouldn't have even provided the car in this condition!

Your expectations of Approved Used Minis may be disappointed. Before you decide to buy from this or any other main dealership I suggest you ask to see the full results from the pre-sales inspection. The car I bought was 18 months old and low mileage (7800 miles) yet had front brake pads worn down to just 5mm. Mini service recommends changing pads at 4mm. Despite complaints to the dealership and Mini UK there is no acceptance that this is unacceptable and the 50% goodwill discount offered for replacement brake pads is still more expensive than a comparable independent garage.

I bought my new X3 from Cooper BMW in Colchester in March and received a fantastic level of service. I was kept informed whilst I waited for the car to arrive, and given a detailed run through of the car when I collected it. Fantastic Service.