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25 reviews from our car dealer reviews community
Leave a review for Cooper BMW Teesside
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25 reviews from our car dealer reviews community

Leave a review for Cooper BMW Teesside
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"Awful"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Indifferent staff with Katy getting a special mention for rudeness. Great car but buy it elsewhere..

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"Terrible sales team "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not purchase a new/used car from Teeside BMW, The sales manager David Moran is very unprofessional. He lacks zero people’s skills and his customer service skills are horrendous. I was given tyre insurance and protect leather cover for free but then had it deducted from my deposit. Nearly £900. Very disappointing. Will never use Teeside BMW again

"Absolutely fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The whole sale from start to finish was second to none. A personal video was sent to me prior to my visit to the dealership. Kate made the whole transaction so easy to deal with, and went above and beyond my expectations. My new car was sanitised and handed over to me in a safe environment with a vehicle presentation. I would definitely recommend BMW Teesside.

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"Awful"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Test drove a car, agreed a price and paid a sizeable deposit on a car. After having informed them I did not need their finance package for the balance, I received a call stating the car had somehow been sold by another dealership. Took 5 phonecalls and 3 weeks to get the deposit refunded. Won't use them again.

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+2 Found this review helpful
"Buyer beware "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buyers beware at Vertu Teesside I recently purchased a new M135i. Under Covid unable to test drive. I contacted Teesside Vertu to discuss options of returning the vehicle with a refund. We had read something on BMW website which suggested this was an option. It was not. They did not accept my reasons for wanting to return. I bought the car in good faith and accept my decision to buy. So tried to part exchange for another vehicle. But would not give me anywhere close to the 35400 paid. Had one potential deal which on further investigation the X1 was not available and wanted more money than originally thought. I have contacted both the dealer and BMW customer service neither helped in anyway. Vertu made me an offer to buy back at 28.5k only 3 weeks after purchase. So buyers beware the after sales service terrible. They even said they wanted to keep me happy as a customer. The final insult is the head of the dealership who said he would investigate has not had the decency to respond direct. Have now gone to Mercedes who have been brilliant. So big heads up to Synter Mercedes at Teesside

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+4 Found this review helpful
"Great service when buying our car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have recently bought our car from Vertu Teeside the sales team Matthew and Andy were very welcoming, professional and answered all our queries. Their friendly manner and the way the showroom had all the covid infection prevention strategies in place put us at ease. Matthew has answered any queries we have had promptly. Well done and I would recommend buying from here.

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"Where's my money?"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am in the process of buying a car and have made payment 48 hours ago via a faster payment. I was promised that confirmation of payment, from BMW, would be provided within the hour. 48 hours later, 30 phone calls, 20 emails, 2 complaints to BMW UK, 1 direct complaint to the Head of Business at BMW (and a partridge in a pear tree) later and I'm still having to chase up for confirmation of receipt of funds. As with most BMW's the funds transferred are substantial and could potentially have been used to buy a row of houses in Hartlepool. The best line I've had back so far is that because most of accounts are on Furlough there is a delay in communication. Can I suggest you bring them back of furlough so that legal compliance can be met or close until you are ready to 'do business'.

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+4 Found this review helpful
"Want looking at by trading standards"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my bmw in for repair on a few different parts, all was well & they were happy & polite, All of sudden when collected my car they decided to tell me there was another fault. They had my car long enough to notice this fault, also they had to remove this part to repair the rest!! It’s clearly been tampered with but will they hell take any blame! Disgusting attitudes completely rude!!!

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"Rubbish service "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn't recommend this dealership at all never call back when promised. Worse car preparation i have ever had, BMW owner since 1971!

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+4 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

John Curry was excellent he sorted my problem out straight away and has followed up to make sure everything is still ok can’t fault him thankyou John

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Dealership Information

Whether you are looking for a new or used BMW, if you are in the Teesside area then Cooper Teesside BMW may be able to help. As part of the wider Cooper BMW Group they are approved dealer of this recognised brand. As well as this they have on site parts, servicing and a bodyshop for any repairs or replacements you may need.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
25 reviews2.7 out of 5 stars — Rated Average
Excellent
9
Very Good
1
Average
1
Poor
6
Terrible
8

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  • Contact Information

    Address

    Cooper BMW Teesside
    Preston Farm Industrial Estate Concorde Way
    Stockton-on-Tees
    Stockton-on-Tees
    TS18 3SG

    Get in touch

    01642 618618
    https://www.cooperteessidebmw.co.uk/

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    Dealership Statistics

    36%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Cooper BMW Teesside

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