Car Dealer Reviews is an
official partner of Auto Trader
Had numerous dealings with Audi Coulsdon over the course of the last 10 months and cannot praise them enough. Nothing too much trouble for all staff - Sales, Service and Reception all first class. Nothing too much trouble. Our special thanks to Clive and Chris.
THE BIGGEST RUBBISH CUSTOMER SERVICE I HAVE EVER SEEN!!! BOOKED A CAR VIEWING.FOR THAT REASON HAD TO TAKE UNPAID TIME OF FROM WORK ALSO HIRED THE VEHICLE FOR THE JOURNEY TO COULSDON AUDI.LESS THAN 24 HOURS BEFORE THE VIEWING APPOINTMENT RECEIVED CALL FROM THEM STATING THAT THE CAR IS SOLD!!! PLEASE STAY AWAY FROM THE PERSON CALLED ANDREW MELINIOTIS ( sales agent) AS YOU COULD GET INVOLVED IN THE SIMILAR SITUATION LOOSING YOUR MONEY AND TIME!!! ABSOLUTELY RUBBISH AND DISGUSTING CUSTOMER SERVICE
Reviewer has confirmed their email address
I have bought 2 New Audi's from Coulsdon Audi. First experience was great. Second experience after spending 70K was rubbish. Rushed through my purchase and pick up. No individual experience you would expect when spending 70K. I have since tried to contact them with minor issues and they have not contacted me back. It takes about 6 emails and calls before anyone calls back if at all. I would not recommend buying your Audi there. Nice show room but understaffed and not worth the negative experience.
Poor Customer Service I have ever seen. Waiting for an answer on a manufacturing fault from over a month. All the staff wants is just your hard earned money. Avoid Audi Coulsdon at all cost please
Reviewer has confirmed their email address
Had an Audi R8 service due and took it to Audi Coulsdon back in 2015. When i went to pick up the car i noticed the car postioned in a strange way, one where i could not walk around the entire vehicle before entering, something I did not plan on doing until i saw the car that way. Obviously i then proceeded to move the car slightly and take a look around. To my surprise i saw damage to the body work that they obviously tried to cover up aswell as cuts to the leather on the inside. They immediately admitted this was not there before and offered to repair the issue, whilst the female manager giving a sly remark on how she couldnt afford a car like this. Had i driven off the lot, i would hvae had to come back with no proof that this damage was not my fault and would have had to pay them to carry out the repair. I hope the next audi dealership i chose to work with a more trustworthy.
Reviewer has confirmed their email address
Had my car MOT’d at Coulsdon Audi today, the service guys were extremely helpful. Shane Fuller was my service advisor who went to the worlds end to help me and ensure I was happy. They even washed my car for me!! Will certainly be using Coulsdon Audi for all my servicing and MOT requirements from now on. Thank you!
visited audi coulsdon and leased a car within 3 days, giving me the best deal. 3 months later I visited to test drive cars to see if they suit my daughter. Sam spend all the time we needed answering questions and test driving 3 cars. cars we wanted to try were all available and were all clean. we could not complaint with the service given. unfortunately, the cars we tried were not suitable for my daughter.
Absolutely rubbish service at Couldson Audi. Service team tried to charge me for warranty work they abuse your vehicle on test run they will literally empty your tank of fuel. I got my car back after the 3rd time to find I have faults that was t there.. Vehicle going back again. I’ll never buy an Audi again. Rs6 driver.
Went to Coulsdon Audi on Monday to look at Q3 salesman good booked appointment for Tuesday. Tuesday what a difference not ready when we arrived no cars out to test drive. Information we were given was wrong. Get car out for you if you want. I just looked at him and said really. No reaction. Not a word from him when we left.
Really disappointed with customer service I have received from Audi Coulsdon. I've been left waiting for hour in waiting lobby for updates on my vehicle. After serviced my car wasn't clean and washed what I've been promised that will be done. Even was more dirty than I brought it to the workshop. On the end it has not been done what I asked for. Do not recommend to anybody. Will definitely not come again.
Reviewer has confirmed their email address
Coulsdon Audi is part of the SG Smith Motor Group, which is a family run business that operates within South London and the Kent areas. This motor group have been established for over 60 years, and has represented Audi since 1971.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Coulsdon Audi
Gateway Business Park Pipers Road
Coulsdon
Greater London
CR5 2AR
020 3811 0256
https://www.marshall.co.uk/audi/contact-us/coulsdon/
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk
There aren't currently any photos for Coulsdon Audi, help complete this page by uploading your own.
What photos are right?
Are we missing anything?
You can help complete this section by emailing us any additional details.
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.
Learn more about how our service works below.
We know how to speak to your customers and give them a second to none personal service, one they always appreciate.
All reviews collected can be published on your AutoTrader page, you don't need to do a thing. It's that simple.
You can thank your customers first hand for leaving reviews about your business.
We know communication is important so automatic alerts via e-mail will be sent to your business once any reviews have been left for your dealership.
We can provide you with valuable monthly insights on your dealerships performance on cardealerreviews.co.uk.
This can be displayed in your showroom to assure customers of the excellent service you receive.
Upload image of your dealership to give customers a feel about your dealership before they arrive.
You'll become a recommended dealer and we'll send you promo material to boost your reputation.
Ensure your page is always fully updated and accurate, you have control to update all of the information you see.
Want help collecting more reviews for your business?
Enter your email address below and we'll be in touch soon.
Alternatively, you can email us at info@cardealerreviews.co.uk
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.