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52 reviews from our car dealer reviews community
Leave a review for Country Car Sales
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52 reviews from our car dealer reviews community

Leave a review for Country Car Sales
Leave a review
"Country Car Sales Ltd - New Car Owner "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to provide some information with regards to my recent experience with this car sales outlet………… From the description detailed on their website “All vehicles are serviced if required and a 90-point vehicle check is undertaken to ensure the vehicle is suitable for sale”, Unfortunately, this was not the case with me when I recently purchased a vehicle from Country Cars Sales Ltd. I purchased a car on 19th December 2023 £9,490.00 for my wife’s Christmas present. We had the car two days and noted the inside of the car appeared to be filling with fumes and a significant rumbling noise from both rear wheels when driving. I had the car checked and the findings were: 1. no oil in the engine due to a major oil leak 2. a botched breather pipe split and taped up with gaffer tape. 3. issues with the rear wheels - bearing or tyres. I reported this to the Country Car Sales, they accepted the vehicle back for repairs. We got the car back after a week, all appeared to be in working order. In February I paid for a full service myself at a garage as it was well over-due. The service report identified the car battery needed replacing, the rear wiper blade needed replacing due to the main rubber section being missing AND a fuel filter needed changing. A few days later a warning light came on after the car lost power when being driven. The AA were called out, this was identified as an air mass air sensor issue. We reported this to Country Cars Sales Ltd, they agreed to again undertake the repairs. Repairs all completed, and the car returned to us. Approx 2 weeks later a further warning light on the dash and power loss again. Yet again AA called out, reported as Particulate Filter System. I contacted Country Car Sales Ltd (Simon) and stated I wish to return the car and receive a full refund of £9490.00 as it was not fit for purpose when sold to me. Simon stated, he understood my disappointment and would speak with his colleague Mannie, but I could not receive a refund apparently. Mannie then contacted me suggesting I take the car to my garage who undertook the service, diagnose the error code, Country Cars will cover the cost of this check. I did not want the car as I had zero confidence in it being a safe reliable car, repaired or not. I took the vehicle into Mini for a complete diagnostic check at my cost - £220.00. The findings identified the Particulate Filter system needed replacing at a cost of £3658.77. I informed Mannie and send him the report and quote for the repairs by Mini. Mannie replied he has a BMW expert who can undertake the repairs, which would consist of a “flushing out of the system, not a replacement” at a cost of £749.10. I told Mannie yet again I didn’t want the car anymore as I don’t have any confidence in the vehicle, due to the number of previous issues . I also advised that I had since sought legal advice in respect of a full refund. Mannie kindly took the liberty by insulting me, he offered to purchase the vehicle back for a trade price of £8000 – despite the issues not being our fault and only driving the car for a couple of months on and off! Upon checking the warranty the car came with, it will ONLY cover 1 x claim of a repair cost at maximum claim = £1000.00 ONLY, I am now having to pay for the repairs. End - Result = left with a car with faults and apparently it will cost me more money than the car is worth seeking a legal claim against Country Car Sales Ltd. Please be warned when purchasing a second-hand vehicle, do your own due diligence, sadly I trusted this outlet. If you do intend to purchase a Vehicle from Country Car Sales Ltd, get an independent 90-point check done as it may save you a lot of money and aggravation. We are waiting for the dashboard to light up like a Christmas tree with further faults! Thanks Country Car Sales Ltd! In my opinion, would I recommend this company – NO!

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+4 Found this review helpful
"Great service, friendly people"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from this dealership & all I can say is just “wow!” They made me feel at ease with the purchase & with the purchase a 12months 5star warranty! I will definitely use this dealership again! Thank you Manni & Simon for helping me pick my perfect car (Mini Countryman) would recommend to friends & Family! One happy customer! ;0)

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought my vehicle Jan 21, car as described in adverts smooth transactions and a new mot on delivery at my home, cant fault the car, cant fault service, would recommend to all, thanks cjb

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+1 Found this review helpful
"Simply the best!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don't usually write reviews but this guys really deserve it.Not only that the car I have purchased came with service,mot and 15 months warranty but the seller was really good.I mean I have bought cars from dealerships before but I had no idea this is how they should treat people.I will definitely buy again.Thank you guys for a great buying experience!

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+1 Found this review helpful
"Excellent aftersales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my MINI recently from Country Car Sales. I dealt with Manny and Simon - Not once were they pushy; from the moment I entered the dealership to purchasing the car. There was a small issue with the car that they dealt with straight away. Simon was really good and called me straight after I left a voicemail. The boys were honest, knowledgable and transparent since the beginning. Their service alone is worth a trip down. Highly recommend - 5 stars!

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+0 Found this review helpful
"Great honest service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I dealt with Matt in August 2019. He was courteous, knowledgeable and not pushy. I got a fair price for a quality car and having had it almost a year now and since 15k miles it's been great.

"A very good value for money."
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car from Country Car Sales in Welwyn Garden City. I have received a very good, professional, honest and friendly advice from the owners. After the purchase, I had to contact them couple of times and each time, they were very quick to respond to my queries. I would recommend the Country Car Sales to anyone who is thinking about buying a new car. Michal

"Good little car and great after sales"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW 1 series at Country Car Sales in April 2018. Clean and tidy when viewed and delivered as agreed. I have had a few problems with the car but not unexpected for a 13 year old car. Why I give these guys 5* is that every issue I raised was dealt with professionally and timely. All issues have now been dealt, the car runs like a dream, exactly what I was looking for. Keep up the good work. Thank you.

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+0 Found this review helpful
"Terrible"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Country Car Sales completely. Very rude ill mannered service, vehicle faulty. Contradictory to everything. Totally unprofessional.

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+19 Found this review helpful
"Mrs Elizabeth McAnulty"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My Partner and I recently Purchased a Ford Fiesta Zetec and We both must say that the Service we received was nothing short of Excellent. The Car is Good we are thoroughly enjoying owning it. We would recommend Country Car Sales.co.uk to anyone.

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+0 Found this review helpful
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Dealership Information

Welcome to Country Car Sales Ltd, well known for being one of the best used car dealers in Hertfordshire. Serving local customers for over 20 years, we have great experience and thorough knowledge of the trade and all the services that you may require, from finance to extended warranties. We offer a wide range of vehicles with a wide range of prices, making it easy to find a car that suits you. 
 
At Country Car Sales Ltd we are renowned for providing premium cars that are thoroughly inspected so you can be confident about their quality. Our team are trustworthy and professional, and as a company our aim is to offer you peace of mind and a pleasant, hassle-free transaction whilst saving you the headache of visiting second class dealers. 
 
All of our cars are prepared to the highest standard and all cars are subject to a full inspection in our workshop. They are valeted inside and out, thoroughly sanitised prior to sale, and also given an MOT and service where applicable.  We proudly offer 15 months parts and labour warranty on every car, and 1 year's roadside assistance with the AA is also included.  

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1997

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
52 reviews4.5 out of 5 stars — Rated Very Good
Excellent
40
Very Good
8
Average
1
Poor
2
Terrible
1

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    Contact Information

    Address

    Country Car Sales
    Burrowfield
    Welwyn Garden City
    Hertfordshire
    AL7 4SN

    Get in touch

    01707 377200
    http://www.countrycarsales.co.uk

    Opening times
    Mon 09:00 - 17:30
    Tue 09:00 - 17:30
    Wed 09:00 - 17:30
    Thu 09:00 - 17:30
    Fri 09:00 - 17:30
    Sat 09:00 - 17:00
    Sun 10:00 - 13:00

    Dealership Statistics

    90%
    Would recommend this dealer to family and friends
    5%
    Percent of reviews responded to by this dealer

    Additional Information About Country Car Sales

    Company Formed: 1997
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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