I have had to give this dealership one star to leave a review, it doesn't deserve that. Over the past 14 months I have been let down by this dealership with its poor service. All seems to stem from the top as most of the staff.s attitude to service is the same. Hence will never buy a new car from here again.

Ordered a part for my Mercedes from Mercedes Benz of Coventry (Inchcape), the parts department ordered in the wrong part, refused to give me a refund, insisted it was my mistake, I have been working on cars for 30 years, so knew what part was required. I had to take the incorrect part as the parts department would not refund me, I have spent thousands over this years at this Dealership, I wouldn't recommend them to anyone, staff were brilliant & I had built up a good Rap our, I don't think the Parts Manager valued myself as a long term serving Customer. This dealership was not helpful, ignore tick underneath.

Mercedes Benz in Coventry have got the worst after-sales service. AVOID!