17% Reviews
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64% Recommend
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17 reviews from our car dealer reviews community
Leave a review for Craignairn Car World

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17 reviews from our car dealer reviews community

Leave a review for Craignairn Car World
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"Quality Customer Service Exceptional"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having Just bought my 4th car from Craignairn Cars Kirckcaldy again the customer service is beyond exceptional. Under the vastly experienced John Grubb and David Clarke these guys make purchasing motors the experience that it should be. Professional, respectful, trustworthy and above all complete satisfaction for the customers from start to finish. Please don't miss these guys out if your in the market for a car, they work with the best and most reputable people within the industry and give 100% total honesty and wont sell you something that is not fit for purpose. Thanks again guys form making mines an excellent experience..!!

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"Car Sale "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a family car recently from David at Craignairn Car World, Best salesman we’ve used to purchase a car with 5 star customer service. Also helped us with a few little issues we had with no hesitation in getting these rectified. Top service and would definitely buy a third car from this garage.

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"Mechanics"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a vehicle from craignairn car world and had nothing but hassle with it, had the car in to the garage to get multiple problems rectified but for some reason the ‘mechanics’ and I use the term ‘mechanics’ loosely could not find what was causing the faults. I also spoke with 2 of the mechanics and there attitude is shocking, the attitude they use towards customers is completely unacceptable. There Respect for the company’s vehicles and the customers vehicles is non existent, I witnessed a very worrying episode of them abusing vehicles that were at the garage for repairs. Although I have absolutely no issue or problems with the salesman who was nothing but helpful and very polite. I feel that the garage would benefit from improving the garage and employing mechanics who have the ability to rectify and repair problems and also treat customers and there cars with respect. I have absolutely no doubt in my mind that craignairn is a good used car dealer as they have a huge range of cracking cars but if you need a repair done to the vehicle you purchased then your better of avoiding there workshop and take it to a trusted garage.

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John Grubb from Craignairn Car World in response to Mechanics

Thanks for leaving a review on your experience at our service centre.I would like to speak to you direct so if you can call me John Grubb as I would like to discuss this matter as soon as possible.As a company we will not tolerate customers and vehicles not being looked after at all times. John

"Great Service!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was enormously impressed by the overwhelming attention to detail when I part exchanged my 2001 Volvo for a newer one. Not only did I change the dates when I was driving up from the South but when I was then late due to heavy traffic David Clarke could not have been more patient or understanding. They gave me a fair price for my car & having driven the newer one for almost a week now I am a very happy customer and would not hesitate to recommend them...........Charles (Norfolk)

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"Shocking"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a used car from Graham, under the influence that all cars came with warranty of 3 months, which is CLEARLY stated on their website. After only a few weeks of driving the car died due to a faulty part that was covered under warranty. Phoned up and was abruptly told that the car had no warranty and was bought as seen, which was not made clear by Graham, nor was it even mentioned at any point during the sales process. There was no effort to help and the service was simply shocking. Will never be returning.

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Graham Baird from Craignairn Car World in response to Shocking

Hi Can you confirm which car you bought so we can try and sort out where we have went wrong.Please fell free to call me to see if we can offer you any help in the future.

"Car Purchase "
5 out of 5 stars See
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Resolving issues

Graham was very helpful and the car is going great

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"Repeat Customer "
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Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

We have bought another two cars from Craignairn, we dealt with David this time and my wife and I found him to be knowledgeable about the cars and courteous and very helpful indeed.. I would personally recommend Craignairn Cars. Thank you again.

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"Reliable and Helpful"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Over the years we have had six cars from Craignairn and if ever we have an issue these are resolved immediately and to our satisfaction. From Graham in Sales to Alan in the Service centre the staff are friendly and helpful and make sure that you are totally happy with either your purchase or any work needed on your car. Will continue to use for many years to come.

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"Amazing service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We came down from Aberdeen en route to a skiing holiday. Service from when we got to Craigairn was second to none and our Volvo was ready for us when we got back from our holiday. Great advice and fantastic value!

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"Really good service from Craignairn"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good experience with this dealership. I purchased a Ford Mondeo back in September and up to now I have only had one small issues which the dealers have offered to repair. The value for money for the car is great and it was really nice and clean when I received it.

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Dealership Information

Craignairn Ltd were established in 2000 and have been selling used cars throughout the Kirkcaldy area ever since. Every car that they sell, whether Citroen or Hyundai will have been fully HPI checked and given a professional valet before being sold. On site they provide many services expected at a car dealership including finance.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews3.9 out of 5 stars — Rated Very Good
Excellent
12
Very Good
0
Average
0
Poor
2
Terrible
3

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Contact Information

Address

Craignairn Car World
Forth Avenue Industrial Estate
Kirkcaldy
Fife
KY2 5QW

Get in touch

01592 643000
https://www.craignairncarworld.co.uk/

Opening times

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Dealership Statistics

64%
Would recommend this dealer to family and friends
76%
Thought the dealer was knowledgeable and helpful
66%
Thought issues were resolved quickly and easily
17%
Percent of reviews responded to by this dealer

Additional Information About Craignairn Car World

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
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