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Just Picked my Volvo s40 my third car from Graham at Craignairn Car World. Very happy and great service
I bought a freelander this weekend from graham at Craignairn Car World. He was the consummate professional, holding the car for us without deposit so we could make the three hour journey to come and see the car. He was friendly and helpful - sorting everything for us there and then. It has a few niggles, all of which he was very honest about - and the car was a bargain and just what we needed as a family living in the highlands. Many thanks.
Graham baird from Craignairn Car World in response to Great, friendly service
Hi Sarah thanks for your kind words, was a pleasure dealing with you and your family. I hope the car does everything you want it to.
Having Just bought my 4th car from Craignairn Cars Kirckcaldy again the customer service is beyond exceptional. Under the vastly experienced John Grubb and David Clarke these guys make purchasing motors the experience that it should be. Professional, respectful, trustworthy and above all complete satisfaction for the customers from start to finish. Please don't miss these guys out if your in the market for a car, they work with the best and most reputable people within the industry and give 100% total honesty and wont sell you something that is not fit for purpose. Thanks again guys form making mines an excellent experience..!!
We bought a family car recently from David at Craignairn Car World, Best salesman we’ve used to purchase a car with 5 star customer service. Also helped us with a few little issues we had with no hesitation in getting these rectified. Top service and would definitely buy a third car from this garage.
Purchased a vehicle from craignairn car world and had nothing but hassle with it, had the car in to the garage to get multiple problems rectified but for some reason the ‘mechanics’ and I use the term ‘mechanics’ loosely could not find what was causing the faults. I also spoke with 2 of the mechanics and there attitude is shocking, the attitude they use towards customers is completely unacceptable. There Respect for the company’s vehicles and the customers vehicles is non existent, I witnessed a very worrying episode of them abusing vehicles that were at the garage for repairs. Although I have absolutely no issue or problems with the salesman who was nothing but helpful and very polite. I feel that the garage would benefit from improving the garage and employing mechanics who have the ability to rectify and repair problems and also treat customers and there cars with respect. I have absolutely no doubt in my mind that craignairn is a good used car dealer as they have a huge range of cracking cars but if you need a repair done to the vehicle you purchased then your better of avoiding there workshop and take it to a trusted garage.
John Grubb from Craignairn Car World in response to Mechanics
Thanks for leaving a review on your experience at our service centre.I would like to speak to you direct so if you can call me John Grubb as I would like to discuss this matter as soon as possible.As a company we will not tolerate customers and vehicles not being looked after at all times. John
I was enormously impressed by the overwhelming attention to detail when I part exchanged my 2001 Volvo for a newer one. Not only did I change the dates when I was driving up from the South but when I was then late due to heavy traffic David Clarke could not have been more patient or understanding. They gave me a fair price for my car & having driven the newer one for almost a week now I am a very happy customer and would not hesitate to recommend them...........Charles (Norfolk)
Bought a used car from Graham, under the influence that all cars came with warranty of 3 months, which is CLEARLY stated on their website. After only a few weeks of driving the car died due to a faulty part that was covered under warranty. Phoned up and was abruptly told that the car had no warranty and was bought as seen, which was not made clear by Graham, nor was it even mentioned at any point during the sales process. There was no effort to help and the service was simply shocking. Will never be returning.
Graham Baird from Craignairn Car World in response to Shocking
Hi Can you confirm which car you bought so we can try and sort out where we have went wrong.Please fell free to call me to see if we can offer you any help in the future.
Graham was very helpful and the car is going great
We have bought another two cars from Craignairn, we dealt with David this time and my wife and I found him to be knowledgeable about the cars and courteous and very helpful indeed.. I would personally recommend Craignairn Cars. Thank you again.
Over the years we have had six cars from Craignairn and if ever we have an issue these are resolved immediately and to our satisfaction. From Graham in Sales to Alan in the Service centre the staff are friendly and helpful and make sure that you are totally happy with either your purchase or any work needed on your car. Will continue to use for many years to come.
Craignairn Ltd were established in 2000 and have been selling used cars throughout the Kirkcaldy area ever since. Every car that they sell, whether Citroen or Hyundai will have been fully HPI checked and given a professional valet before being sold. On site they provide many services expected at a car dealership including finance.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Craignairn Car World
Forth Avenue Industrial Estate
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