13% Reviews
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66% Recommend
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15 reviews from our car dealer reviews community
Leave a review for Craignairn Car World

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15 reviews from our car dealer reviews community

Leave a review for Craignairn Car World
Click on the stars to start your review
"Mechanics"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a vehicle from craignairn car world and had nothing but hassle with it, had the car in to the garage to get multiple problems rectified but for some reason the ‘mechanics’ and I use the term ‘mechanics’ loosely could not find what was causing the faults. I also spoke with 2 of the mechanics and there attitude is shocking, the attitude they use towards customers is completely unacceptable. There Respect for the company’s vehicles and the customers vehicles is non existent, I witnessed a very worrying episode of them abusing vehicles that were at the garage for repairs. Although I have absolutely no issue or problems with the salesman who was nothing but helpful and very polite. I feel that the garage would benefit from improving the garage and employing mechanics who have the ability to rectify and repair problems and also treat customers and there cars with respect. I have absolutely no doubt in my mind that craignairn is a good used car dealer as they have a huge range of cracking cars but if you need a repair done to the vehicle you purchased then your better of avoiding there workshop and take it to a trusted garage.

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"Great Service!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was enormously impressed by the overwhelming attention to detail when I part exchanged my 2001 Volvo for a newer one. Not only did I change the dates when I was driving up from the South but when I was then late due to heavy traffic David Clarke could not have been more patient or understanding. They gave me a fair price for my car & having driven the newer one for almost a week now I am a very happy customer and would not hesitate to recommend them...........Charles (Norfolk)

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"Shocking"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a used car from Graham, under the influence that all cars came with warranty of 3 months, which is CLEARLY stated on their website. After only a few weeks of driving the car died due to a faulty part that was covered under warranty. Phoned up and was abruptly told that the car had no warranty and was bought as seen, which was not made clear by Graham, nor was it even mentioned at any point during the sales process. There was no effort to help and the service was simply shocking. Will never be returning.

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+0 Found this review helpful

Graham Baird from Craignairn Car World in response to Shocking

Hi Can you confirm which car you bought so we can try and sort out where we have went wrong.Please fell free to call me to see if we can offer you any help in the future.

"Car Purchase "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Graham was very helpful and the car is going great

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"Repeat Customer "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have bought another two cars from Craignairn, we dealt with David this time and my wife and I found him to be knowledgeable about the cars and courteous and very helpful indeed.. I would personally recommend Craignairn Cars. Thank you again.

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"Reliable and Helpful"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Over the years we have had six cars from Craignairn and if ever we have an issue these are resolved immediately and to our satisfaction. From Graham in Sales to Alan in the Service centre the staff are friendly and helpful and make sure that you are totally happy with either your purchase or any work needed on your car. Will continue to use for many years to come.

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"Amazing service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We came down from Aberdeen en route to a skiing holiday. Service from when we got to Craigairn was second to none and our Volvo was ready for us when we got back from our holiday. Great advice and fantastic value!

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"Really good service from Craignairn"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good experience with this dealership. I purchased a Ford Mondeo back in September and up to now I have only had one small issues which the dealers have offered to repair. The value for money for the car is great and it was really nice and clean when I received it.

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"Colin"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a six year old Saab in Oct 16, The car had a couple of niggles no more than you could expect from a six almost seven year old car, The niggles were fixed no quibble or augments,I found the company great to deal with, and would use them again and have no hesitation in recommending them to anybody looking for a second hand car

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"Lorraine"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a vauxhall corsa from this garage a year past January, would advise all to stay clear of this bunch. Sold me a car that was waterlogged inside, stinking of damp and just would not sort the issue. Also a long list of other faults... Everytime I went back with the car, they were rude and insulting. After 2 months i had been to citizens advice also a lawyer and managed to get my old trade in back from them but at an extra cost of £500 more than what they gave me for it ... It was the most stressful time i have ever endured in my whole life... Stay well clear of Craignairn Ltd.

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Dealership Information

Craignairn Ltd were established in 2000 and have been selling used cars throughout the Kirkcaldy area ever since. Every car that they sell, whether Citroen or Hyundai will have been fully HPI checked and given a professional valet before being sold. On site they provide many services expected at a car dealership including finance.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews3.7 out of 5 stars — Rated Very Good
Excellent
10
Very Good
0
Average
0
Poor
2
Terrible
3

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Contact Information

Address

Craignairn Car World
Forth Avenue Industrial Estate
Kirkcaldy
Fife
KY2 5QW

Get in touch

01592 643000
https://www.craignairncarworld.co.uk/

Opening times

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Dealership Statistics

66%
Would recommend this dealer to family and friends
73%
Thought the dealer was knowledgeable and helpful
61%
Thought issues were resolved quickly and easily
13%
Percent of reviews responded to by this dealer

Additional Information About Craignairn Car World

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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