I came down from Scotland on the train which was 3 and a half hours but well worth it. I went to the Derby office where They gave me some excellent service. The car was straight and as described and about £500 cheaper than the same model in the north west, so well worth £100 rail fare. I drove the car home and they did what they said and sent me the outstanding service history which I requested. All in all I am very satisfied and the car is great and so was the service. Well worth the trip to Derbyshire performance
Terrible experience from start to finish. Car was not fit for purpose but they point blank refused a refund even though we were legally entitled. They said they had fixed the issue after a week but after a quick test drive it still had same problem. They gave us a shed of a courtesy car with a dodgy clutch. This was beginning of December 2024 After that it was excuse after excuse ie wrong part ordered, waiting on parts, waiting on another part, part in back order?? Jay just kept coming back with excuses and lies. Eventually on Feb 15th my husband when back again after being told it was all fixed. 10 miles back the car presented with exactly the same issues so nothing had been done. We eventually got a refund after threatening legal action. Even then he was arguing how much the refund should be and tried to give us less than the car was invoiced at. Don’t touch this dealership they are completely untrustworthy. They couldn’t even get the V5 sorted that was even more excuses!! 😡
Derbsyhire performance from Derbyshire Performance in response to Awful service
We are genuinely sorry to hear about your recent experience and appreciate you bringing these issues to our attention. We take feedback like yours seriously, as our goal is always to ensure customer satisfaction. It’s concerning to hear that we did not meet your expectations, and we sincerely apologize for any frustration caused by the situation. We understand your disappointment regarding delays in resolving the issue. While we did our best to repair the vehicle, we regret that it continued to present problems, and we are very sorry for the inconvenience this caused. We also apologize for the difficulty with the courtesy car Having a heavy Clutch but this is Normal for the type of vehicle you was given!. As for the refund process, we are pleased to confirm that the full refund has now been issued. We regret any confusion and understand how upsetting this must have been. Please know that we have taken your comments into account and will continue to improve our communication and processes moving forward. We value our customers and your feedback, and we are committed to ensuring such issues do not happen again. We apologize once again for the inconvenience and frustration caused, and we appreciate your patience throughout this ordeal.
Fast, Friendly and fair service from the team 😊 Was a really quick turnaround from viewing to driving the new car away! Fair price on the PX of my old car too - and offered to put 12months MOT on the new one 👌🏻 Thoroughly pleased - totally recommend DP
am absolutely thrilled with my experience! Everything is running smoothly, and I'm enjoying my new vehicle. I've taken it on a few miles down to my daughters and it's been more comfortable than my previous one, which is great for the lady's bad hip. She finds it easy to get in and out which is a huge plus factor. The customer service was impeccable - a clean and transparent sale process. The lad's at the shop were brilliant, and Jay, who took me for a test drive, was fantastic. I'd happily use their service again and wholeheartedly recommend it. They went above and beyond, providing a better experience than some top garages that often push for sales. The staff were accommodating and left us alone to browse the nice cars in the showroom. They were my first choice, and I'd rate them a solid 5 for their non-pushy approach and even offering delivery at a small Cost. I can't thank them enough for their excellent service. When I took the test drive, it felt like a friendly outing with jay and the other lad Kevin I think . I could've easily sat down for a cuppa with them. Keep up the good work!
5☆ COMPANY Would highly recommend...they were absolutely brilliant from the start..over the moon with our landrover discovery...Will definitely be buying our next car from them.
Lovely professional family, nothing too much trouble and very accommodating and patient, very good experience here...
Unmatched Performance & Excellence – My Experience with Derbyshire Performance I recently had the pleasure of purchasing a car from Derbyshire Performance, and I can confidently say that this has been one of the most exceptional car-buying experiences I've ever had. From start to finish, the attention to detail, customer service, and overall vehicle quality exceeded my highest expectations. The Vehicle: The car itself is an absolute masterpiece. The performance is nothing short of extraordinary. Whether you're on the motorway or winding through the beautiful Derbyshire countryside, the power, handling, and comfort make every journey a joy. The engine is incredibly responsive, and the precision engineering is evident in every corner. It’s clear that Derbyshire Performance takes immense pride in curating only the best vehicles, and this car is no exception. Build Quality: Every aspect of the car feels thoughtfully designed. The interior is luxurious yet practical, with materials that feel both premium and durable. The technology integration is seamless, making it easy to connect with the car’s various features, from advanced navigation to state-of-the-art sound systems. Driving this car is a truly immersive experience that keeps you engaged and comfortable no matter the journey. Customer Service: From my very first inquiry to the moment I drove off the lot, the team at Derbyshire Performance was fantastic. They were informative, patient, and genuinely passionate about what they do. They took the time to understand my needs, recommending the perfect car based on my preferences. The buying process was smooth and transparent, with no hidden fees or surprises. Attention to Detail: One of the most impressive aspects of this experience was the level of care taken in preparing the car. Not only was the vehicle in pristine condition, but they also ensured all the fine details, such as personalized adjustments to the seat and steering wheel, were made before delivery. It’s rare to find a dealership that goes this extra mile, and Derbyshire Performance has truly set a new standard in customer care. Final Thoughts: If you’re in the market for a high-performance vehicle, look no further than Derbyshire Performance. They offer an unrivaled combination of exceptional vehicles, outstanding service, and an unwavering commitment to quality. My new car has not only exceeded my expectations but has also redefined what I look for in an automotive experience. I couldn’t be happier with my purchase, and I wholeheartedly recommend Derbyshire Performance to anyone looking for the best in high-performance cars. 5 stars, without a doubt!
Ian Carr in response to My Experience with Derbyshire Performanc
Sounds great, what sort of car was this?
Really friendly and knowledgeable staff. When I travelled by train to the dealership they picked me up from the station. They made the whole process very quick, easy and stress free and answered all of my questions. Up to now I have had no issues with the car at all and I have had it for 6 months. I would recommend this dealership for sure.
Really friendly and knowledgeable staff. When I travelled by train to the dealership they picked me up from the station. They made the whole process very quick, easy and stress free and answered all of my questions. Up to now I have had no issues with the car at all and I have had it for 6 months. I would recommend this dealership for sure.
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Manufacturers: Sells a variety of makes and models
Derbyshire Performance
Unit A
Derby
Derby
DE1 1LY
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