It would take me to long to write this review so in summary I will never buy another vehicle from BMW Cribbs Causeway Bristol (Dick Luvett) Very poor service, terrible communications, too many re-calls, huge labour costs £150 per hour (airline pilots get less) and pretty poor attitude all round.

Had my car serviced today at Dock Lovett Bristol. Ryan was very very helpful and he gave very good advice on the questions I raised.

Car went in for recall purpose. After 3 hours happened to be looking at the stock and noticed my car. Told staff member who said 'no its still on the computer' I said i would go and check staff member came with me and yes it was my car. Staff went to check yes it was finished and apologized. I went to get in to my car and there was dirty oily hand marks on armrests and steering wheel. beige carpet oily foot prints, Really not happy there was a halfhearted attempt at cleaning which I had to redo and thoroughly clean carpet when I got home. BMW sorry but never again

Travelled 400 miles to get a really good deal. I got an excellent trade in price, and bought a beautiful series 4 BMW, with a low mileage and a one owner car My wife and I, were treated very well by Hassan and the staff, who were very professional and efficient. I would like to thank you all for being so kind.

Travelled 420 miles to get a really good deal. I got an excellent trade in price, and bought a beautiful series 4 BMW, with a low mileage and a one owner car My wife and I, were treated very well by Paolo and the staff, who were very professional and efficient. I would like to thank you all for being so kind. Peter McCabe.

Will not attempt to summarise my experience as complicated but, suffice to say, was extremely disappointed with their response and would definitely not use Dick Lovett BMW ever again.

For years i have been buying cars at Dick Lovett BMW Bristol and the customer service was always fantastic, that is what it all about when you go there, the experience. However in the last few years i have used BMW Bath for my cars due to the attitude of the staff at Bristol. When we walked into the showroom yesterday with my son who was taking his car back to be sold, we were left waiting at the desk for a receptionist listening to the salesmen swearing and ranting in the back ground. Not a good experience for my son who will not be going back either now.

Purchased a used car and dealt with Tracey Stephens. She sent me a detailed personalised video which gave me full confidence in buying with click and collect. Communication was excellent throughout and collection of car was well managed and very professional in the current situation. Excellent experience. Thank you

Sam Lenthall dealt with my vehicle handover with calm professionalism that made a process that could be quite stressful,very smooth and very reassuring!!Fantastic job Sam,once again thank you!