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BMW dealers often wow you with their high-sheen dealerships, but behind the gloss, Dick Lovett Bristol BMW is one to avoid. Having been deliberately lied to on a test drive about a very key safety feature of the car, I discovered it was not true only after driving it away. The staff and management didn't want to know, refused to give any details for the dealer principal, ignored pleas to assist and just wanted to see the back of us. The head of sales couldn't care less; it was obvious he just wanted to sell as many cars as possible and get rid of you as fast as possible. He also refused to investigate what the salesperson had lied about on the test drive.
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I couldn't be happier with my BMW from Dick Lovett. I have had it for a few months now and I have had no issues with it at all. The car was immaculate when I received it and it came with 1 years warranty. The dealers were really helpful and the car was a really good price. I would definitely recommend this dealership.
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They are as NICE and as helpful as you like when your buying a car. In-fact my salesmen went above and beyond. But there after sales services is HORRENDOUS! They fog you off with a load of rubbish and then ask you to pay for bits and bobs when the cars in warranty and they then say oh that's not covered by warranty. My recommendation would be to buy your car from them but then never return to them and to use a different BMW garage other then Bristol.
Don't be fooled by the fancy facade, its no different than a small un franchised dealer when it comes to salesman honesty. I was duped into buying paint and upholstery protection by a load of false claims. Also, the parking sensors were faulty and was given the same sort of twaddle. The car itself is great but wish I hadn't fell for the bull.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Dick Lovett BMW Bristol
Cribbs Causeway
Bristol
South Gloucestershire
BS10 7TU
0117 321 6730
https://www.dicklovett.co.uk/bmw/contact-us/bmw-bristol/
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