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Do not trust this company We bought a car from the Durley site six weeks ago We were were told by the manager Richard Godsen that it had two keys and the second was at the other office so would be sent on to us After many phone calls and promises the key has not arrived We wouldn’t be too bothered if it was just the cost of replacing the key, we are more concerned about the fact that someone has it and we may need to change the locks on the car
I arranged a test drive with Richard, gave details of a PX, was told about their 12 mth free warranty (lie) and was suggested to place a deposit (£100 refundable) as to not have a wasted journey (traveling over from the Isle of Wight). Great. Tried to make contact again, never got through to Richard or had any call returned. Day of the test drive I was met by a colleague of Richard (Wanye), who hadn't had any information from Richard other than 'he's buying the car'. I gave Wanye the info I had already given Richard and was asked to be just 20 minutes for the test drive (something to hide?). Upon returning was told about the 6 mth warranty (so 12 was a lie) and when I said I would need to think about it (didn't trust them at this point) was bluntly questioned with "so you're not buying the car?!". I had never said I was buying or asked to place a deposit, it had been suggested. A week later and no refund. Had a very rude call from the owner who hang up on me when I asked for my money. Not sure 'Richard' exists. Since bought the same car from a dealer that was honest. Cowboys
They brought my car very quick and professional service . Recommended
The car I bought had a shunt from front and back .so they changed it for another identical car but charged me another £900 when it needed repair they told me it was on the ramp ready to be done Unfortunately for them I was stood across the road and it was still in their car park .....where I had parked it !!
The Diesel Car Company found me the best deal, and very committed to helping me save. Even went the extra mile to stay late in the office to finalise paperwork. Car was immaculately cleaned and the professional service was top notch. Would definitely recommend to people considering buying a car from this dealership. Also, very helpful in filling out forms online and going through everything. 12 months free breakdown cover and 5 day drive away insurance for peanuts. What’s there not to like about these guys.
Stay well clear of Diesel Motor Company is all I can say. Put the deposit down on the 13/09/2018 car wasn't ready to collect till 28.09.2019 which was a long time. Agreed to get there about mid day for collection. Had to wait just over 5 hours which was a joke. Only had the car one day and the service light came on which indicated there was a fault. One of the sensors needed replacing they were helpful in getting this done. Then just today the gear box has given up the ghost. One of my worst experiences buying a car some may say unlucky and possibly I am but wanted other people to know.
Bought my Mercedes E300 Hybrid after dealing with Rich at the Diesel Car Company. Car developed a squeak in the steering column, their After Sales Manager advised me to take the car to Mercedes garage for it to be diagnosed, as I live 180 miles away. Mercedes fixed the problem and DCC reimbursed me immediately for the cost, brilliant, very caring Company, excellent service, thank you. ps, car is a dream thank you,
Excellent service from Chris at DCC. No pressure, fair deal. Definitely use again for future car purchase.
Happier every time i visit this car sales. On my fourth car from this company, the absolute no pressure sales,the on your own test drive. What else can i say, Friendly, Helpful, Knowledgeable. Would recommend to all family and friends.
I had been looking around for a few weeks online for cars, i will say DCC was one that caught my eye as in reading there reviews, I would definitely recommend DCC Iain was very professional from start to finish, if your looking for a car I would go in a have a look around.
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Manufacturers: Sells a variety of makes and models
Diesel Car Company
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