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I bought a Golf from DCC back in March. It was my first real big purchase as a 25 year old, after owning cheaper runaround cars previously. DCC were really great in explaining all the products including GAP insurance, warranty and just detailing the car buying experience for me. Gideon was a big help and sent me a video of the car as I live a good 2 hour drive away. The video was detailed and showed me everything I needed. I also spoke to Danny a few times and he was a big help too. As the car was nearing 50,000 miles, a new cambelt would have cost me £550 at a VW dealership but DCC changed it and put my mind at ease. A lovely touch. (For the cynics, I checked the cambelt housing afterwards and the bolts looked new). Only negatives from the experience was that the cup holders in the back seats hadn't been cleaned properly and had a brown mark, from a coffee maybe. This came out after a wipe. Also, the Dart Charge crossing wasn't paid in time so I got a Penalty Charge Notice about 2 weeks later. I didn't bother contacting them as it only cost me £2.50 to pay it because it was within 2 weeks. Overall though, the car is immaculate and I'm loving it! I'd definitely go back to DCC and recommend people to have a chat with them if they're thinking about buying a car.
We came browsing to the Southampton branch and from the first welcome to the moment we left, the customer service and the professionalism of Gideon and Dan was impeccable. As a lady purchasing a car for the first time on her own, I was treated with respect and therefor purchased my ideal car and i am excited to receive it. Highly Recommend. - Reviewed by - Julie.
It took me almost 3 months, yes 3 months to get my deposit back on a car I decided to not purchase after the test drive. The car had been sold to someone else after a couple of weeks and still my deposit had not been returned. After countless phone calls with the "someone will ring you back" - funnily no one did.... I think they were annoyed I decided to not purchase the car in the end to be honest with you but the complete lack of customer service in trying to help me resolve the problem was completely nonexistent. I think if your problem does not earn them commission they don't give a damn. I won't name the sales person I dealt with but they never ever rang me back after always saying they would. They and the accounts team plucked a random date out of thin air and told me the payment was returned on that day - I told them I have checked with my bank on several occasions and the payment is not there. After losing faith in them solving this problem they had made I decided to contact my bank and get the ball rolling with having them stepping in and claiming the money on my behalf. After almost 3 months of stress and frustration I EVENTUALLY have now received the payment. This negatively impacted me on purchasing the car I eventually bought from somewhere else as I needed this money to put toward it. I'm so glad I went elsewhere with a company I have trust and faith in that if anything goes wrong they will be supportive.
Do not trust this company We bought a car from the Durley site six weeks ago We were were told by the manager Richard Godsen that it had two keys and the second was at the other office so would be sent on to us After many phone calls and promises the key has not arrived We wouldn’t be too bothered if it was just the cost of replacing the key, we are more concerned about the fact that someone has it and we may need to change the locks on the car
I arranged a test drive with Richard, gave details of a PX, was told about their 12 mth free warranty (lie) and was suggested to place a deposit (£100 refundable) as to not have a wasted journey (traveling over from the Isle of Wight). Great. Tried to make contact again, never got through to Richard or had any call returned. Day of the test drive I was met by a colleague of Richard (Wanye), who hadn't had any information from Richard other than 'he's buying the car'. I gave Wanye the info I had already given Richard and was asked to be just 20 minutes for the test drive (something to hide?). Upon returning was told about the 6 mth warranty (so 12 was a lie) and when I said I would need to think about it (didn't trust them at this point) was bluntly questioned with "so you're not buying the car?!". I had never said I was buying or asked to place a deposit, it had been suggested. A week later and no refund. Had a very rude call from the owner who hang up on me when I asked for my money. Not sure 'Richard' exists. Since bought the same car from a dealer that was honest. Cowboys
They brought my car very quick and professional service . Recommended
The car I bought had a shunt from front and back .so they changed it for another identical car but charged me another £900 when it needed repair they told me it was on the ramp ready to be done Unfortunately for them I was stood across the road and it was still in their car park .....where I had parked it !!
The Diesel Car Company found me the best deal, and very committed to helping me save. Even went the extra mile to stay late in the office to finalise paperwork. Car was immaculately cleaned and the professional service was top notch. Would definitely recommend to people considering buying a car from this dealership. Also, very helpful in filling out forms online and going through everything. 12 months free breakdown cover and 5 day drive away insurance for peanuts. What’s there not to like about these guys.
Stay well clear of Diesel Motor Company is all I can say. Put the deposit down on the 13/09/2018 car wasn't ready to collect till 28.09.2019 which was a long time. Agreed to get there about mid day for collection. Had to wait just over 5 hours which was a joke. Only had the car one day and the service light came on which indicated there was a fault. One of the sensors needed replacing they were helpful in getting this done. Then just today the gear box has given up the ghost. One of my worst experiences buying a car some may say unlucky and possibly I am but wanted other people to know.
Bought my Mercedes E300 Hybrid after dealing with Rich at the Diesel Car Company. Car developed a squeak in the steering column, their After Sales Manager advised me to take the car to Mercedes garage for it to be diagnosed, as I live 180 miles away. Mercedes fixed the problem and DCC reimbursed me immediately for the cost, brilliant, very caring Company, excellent service, thank you. ps, car is a dream thank you,
Diesel Car Company is an Independent dealership that is based in Southampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Diesel Car Company
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