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From my recent experience, I have never come across such an unpleasant, dishonest, unprofessional and downright petty company. Beware any dealings with these people. After I paid a holding deposit over the telephone for a used car, they became mysteriously unavailable, failing to answer their phones and not confirming a provisionally agreed viewing/collection time. (Try calling them and see how much success you have getting through to them!). They also refused to deliver the car. They have stolen my deposit and they don’t respond to any emails. This is despite the law clearly stating they must return the deposit. The director, Paul Kefford, even put the phone down on me like a petty child when I called to politely ask for it back! Their Facebook messenger representatives are also flaky. They claim to be only “third party” representatives and won’t discuss important matters. They are now the subject of pending court action to retrieve the deposit.
I got the car I wanted at the right price and received excellent customer service. Great service and a great price (including peace of mind). Could not fault Diesels Direct and so far I'm very happy with my car!
I recently bought my Ford Mondeo from Diesels Direct ... they delivered it to my home address and the condition was excellent. There were a couple of small issues and James/Carl dealt with them promptly and happily. Many dealers nowadays just want to take your money and should there be any issues they don’t want to know. Diesels Direct know to look after their customers and really do care. As I drive for my job and do 50k a year I shall be returning to this company for my next car. When you find a good company that values their customers it’s best to stick with them. Thanks guys and see you again in the future. I thoroughly recommend this company without any reservations! 5 star service!!!
Me and my husband went to Visit Diesels Direct at the beginning of the year, my husband was looking for a Mondeo and they had several. On arrival we was greeted by James who was extremely knowledgeable and friendly he showed us a great selection of there vehicles of which all where beautifully presented. My husband ended up with the Mondeo he was looking for and I fell in love with a Fiesta which was “like new” condition and had been used by the local RAF. Consequently I ended up with a new car too! We have had both our cars for nearly 4 months and are more then impressed. Thankyou Diesels Direct keep up the good work. Mr & Mrs Cable
I brought a ex ministry of defence Kia from Diesels Direct in April, car was spotless, they had a great selection of cars mostly estate cars which is what I was looking for. I suggested my neighbour to go there for his next car which he did last month and was equality as pleased. Great work guys keep it up! Thanks
Overpriced, bad condition and only there to make a quick buck, never heard a positive word about Diesels Direct, no one locally would recommend. The boys they have working there don't really care, the manager thinks he knows it all and he docent have a clue.
I bought a Vauxhall Corsa from this Dealership in April. The service was okay, room for improvement. The car was pretty clean and in an okay condition... good for the money. The tracking was out slightly but this was resolved after a while, could have sorted it faster. Overall I would recommend.
I brought my Mazda 6 from these guys 6 months ago and my what a car! Such a great buying experience, very very helpful, they gave me a good price on my old car and the new car came fully serviced and was in near on immaculate condition, since then both my sisters have brought from Diesels Direct and both have had the same experience. I know where I'll be goin when I'm due a change.
We bought a vauxhall astra 1.3 estate in may 2015 for £1600. My wife drove the car from Halesworth to Saxmundham and when she arrived I took the car for a 2 mile down to benhall and back to Saxmundham. When I put my foot down I noticed a jump in revs from 2000-3000 rmp, I spoke to a friend the next day and he explained that it could be a problem with the clutch. Being a birthday weekend we didn't drive the car again until the Monday morning when we drove up to Ipswich and the clutch was indeed slipping badly. We called diesels direct and to my utter dismay was told that if I returned the car to them they would sort the clutch at a cost of £200! I was furious, the car was faulty from the point of sale and they wanted to charge me! After speaking to so called manager I stated that under the sales of goods act l would be returning the car. They agreed to refund us and my wife arranged to take the car over the next day, however when she arrived the only person there was the valeter who could not help or give us the refund. In a nutshell we found Diesels Direct in Halesworth to be very unreasonable and shocking customer service. We have wrote to them over 2 weeks ago and have had no response. The car was sold with 6 months warranty, which was worthless, it should have had 12 months MOT but only had 3 upon inspection of certificate plus a list if advisories. Other losses were the £60 tank diesel we put in plus the £45 administration charges from my insurance company when we did find a decent motor in its place.
I have bought a car from them years ago and came back because they had the car we wanted. Helpful and friendly, made us feel very welcome. I would go back when looking again should they have something we like. I think anywhere you go back to speaks volumes about the service and car they have given us. We havent had any problems with the Ford Focus we bought
Diesels Direct Halesworth is a Suffolk based used car dealership. They hold stock across the different types of cars including estate, 4x4, MPV, family cars and hatchbacks. They also offer warranties where required across the cars they have for sale.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
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