Direct Commercials reviews, Derby
11% Reviews
replied to
77% Recommend
to friend


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9 reviews from our car dealer reviews community
Leave a review for Direct Commercials

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9 reviews from our car dealer reviews community

Leave a review for Direct Commercials
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"Great service from Paul and his team"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a 2014 vauxhall vivaro from Paul at Direct Commercials in Derby. I received such a great helpful and friendly service and highly recommend Direct Commercials.

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"Good service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Back in June I purchased a Mercedes Vito from Direct Commercials. The staff were quite helpful and the vehicle was very clean and matched its description on Auto trader. There have been a couple of issues but it was all covered by the warranty and was sorted very quickly and efficiently. Over all I am satisfied with the level of service and after care that I received and I would recommend this dealership.

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"Sharon"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a minibus and the service I received from Paul was attentive and friendly. His service was tailored to me being a single female, that was never an issue. My van was ready on time and was perfect Thank you I will definitely recommend this company!!

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"Shaun Stoodley"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Vivaro from this dealer, when I arrived the vehicle was very clean and as described. Both Brian and Paul were very friendly and helpful. After having the vehicle for a couple of weeks the gearbox starting whining, I contacted Paul and without hesitation he explained that this was a common fault on the this vehicle and that the gearbox was failing. He straight away offered to replace the gearbox, stating his warranty goes above and beyond. This was great news. I will not hesitate to use Direct Commercials again and highly recommend them to anyone.

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"Clive Metcalf"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had looked at used vans for over three weeks near and far then found Direct Commercials from then on it was all up hill these guys really are everything they say they are they have a very good selection of vans that are well presented and a no pressure on sales policy and if you think their warranty is too good to be true so did l but believe me they can't do enough to help when you need it they are a credit to a trade that most of us have experienced horror stories congratulations to Paul Brian and Mark a very professional team. Clive Metcalf NG14 5BN

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"Phil B"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Vauxhall Vivaro from Direct Commercials on recommendation from another company who have used them several times for their vehicles. The van I bought was clean and very tidy and I requested 5 things to be done before picking the van up, these were all done without question within 2 days I was even offered the use of a loan vehicle until mine was ready!. After around 500 miles the Van developed a fault, one of the Injectors was causing a misfire, I telephoned Direct Commercials and the problem was sorted very promptly and again without question. I would have no hesitation in using them again.

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"Mark p"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi everyone, I saw these reviews above after buying my new van from direct commercials. I feel I had a great experience there and I'm really happy with the van. Had a good chance to speak with the staff and I'm sure the above cases were very rare for them. Buying another for my business soon. Just thought I should offer my opinion as I feel the above comments are not typical of the way they operate.

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"Van Review"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wouldn't recommend them to anyone, they did try and be helpful but they made me wait and wait, they mis led me on many occasions. I had to clean it myself, chase to collect it, even after I paid for it. Lost £1200 on this and have already sold it on, didnt give it a test drive t my own fault as I was rushing to purchase, ive learnt so many harsh lessons The van just wasnt up to scratch, on every occasion i felt let down, they were great salesman as in convincing you to part with money just beyond that i was very unhappy, which is why im writing this review to let other people know what i went through at Direct Commercials

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paul from Direct Commercials in response to Van Review

We really do try to offer the best service available when buying a new van. This incident and the one below that was caused by a member of staff who is no longer with us. I appreciate that ultimately its my responsibility but I was unaware of the details of your complaint. We now offer a no quibble warranty that we truly consider to be the best available. Its covered by ourselves as this warranty cannot be purchased from a third party as its so open. I really do not take complaints lightly and these two comments are very upsetting. I would assure anyone, that moving forward, we are happy to address any issues and now have a loan van for customers whilst any work is being carried out. Best regards, Paul (owner).

"TIGGER"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a van from these it had bad brakes,wiper wash motor failure, window winder handle broken, two illegal tyres, I purchased the van from 120 miles away so couldn't view the vehicle before arranging the finance but by then it was to late so picked up the van got it home and found the problems owners couldn't really care less I was assured it was in good condition etc but basically lied to me bunch of cowboys AVOID

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Dealership Information

Direct Commercials are a used van dealership based in Derby and covering the wider Derbyshire area. They stock some of the most popular commercial vehicle makes including Fiat and Citroen and also offer finance packages throughout the range. 

Deals in: Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
9 reviews4.2 out of 5 stars — Rated Very Good
Excellent
7
Very Good
0
Average
0
Poor
1
Terrible
1

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Contact Information

Address

Direct Commercials
Uppermoor Road
Allenton
Derby
Derbyshire
DE24 9BY

Get in touch

07769343 546
http://www.directcommercials.co.uk

Opening times

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Dealership Statistics

77%
Would recommend this dealer to family and friends
77%
Thought the dealer was knowledgeable and helpful
77%
Thought issues were resolved quickly and easily
11%
Percent of reviews responded to by this dealer

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Additional Information About Direct Commercials

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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