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an all round good buying experience at Direct commercial. Things went through quickly and smoothly, and although there was a slight issue that popped up they sorted it so cant complain. recommend.
Excellent customer service from Paul & his wife brought the van in July 2017 for new business venture only started using it beginning of 2018 but everything going well .
Purchased a 2014 vauxhall vivaro from Paul at Direct Commercials in Derby. I received such a great helpful and friendly service and highly recommend Direct Commercials.
Back in June I purchased a Mercedes Vito from Direct Commercials. The staff were quite helpful and the vehicle was very clean and matched its description on Auto trader. There have been a couple of issues but it was all covered by the warranty and was sorted very quickly and efficiently. Over all I am satisfied with the level of service and after care that I received and I would recommend this dealership.
I bought a minibus and the service I received from Paul was attentive and friendly. His service was tailored to me being a single female, that was never an issue. My van was ready on time and was perfect Thank you I will definitely recommend this company!!
I bought a Vivaro from this dealer, when I arrived the vehicle was very clean and as described. Both Brian and Paul were very friendly and helpful. After having the vehicle for a couple of weeks the gearbox starting whining, I contacted Paul and without hesitation he explained that this was a common fault on the this vehicle and that the gearbox was failing. He straight away offered to replace the gearbox, stating his warranty goes above and beyond. This was great news. I will not hesitate to use Direct Commercials again and highly recommend them to anyone.
I had looked at used vans for over three weeks near and far then found Direct Commercials from then on it was all up hill these guys really are everything they say they are they have a very good selection of vans that are well presented and a no pressure on sales policy and if you think their warranty is too good to be true so did l but believe me they can't do enough to help when you need it they are a credit to a trade that most of us have experienced horror stories congratulations to Paul Brian and Mark a very professional team. Clive Metcalf NG14 5BN
I bought a Vauxhall Vivaro from Direct Commercials on recommendation from another company who have used them several times for their vehicles. The van I bought was clean and very tidy and I requested 5 things to be done before picking the van up, these were all done without question within 2 days I was even offered the use of a loan vehicle until mine was ready!. After around 500 miles the Van developed a fault, one of the Injectors was causing a misfire, I telephoned Direct Commercials and the problem was sorted very promptly and again without question. I would have no hesitation in using them again.
Hi everyone, I saw these reviews above after buying my new van from direct commercials. I feel I had a great experience there and I'm really happy with the van. Had a good chance to speak with the staff and I'm sure the above cases were very rare for them. Buying another for my business soon. Just thought I should offer my opinion as I feel the above comments are not typical of the way they operate.
I wouldn't recommend them to anyone, they did try and be helpful but they made me wait and wait, they mis led me on many occasions. I had to clean it myself, chase to collect it, even after I paid for it. Lost £1200 on this and have already sold it on, didnt give it a test drive t my own fault as I was rushing to purchase, ive learnt so many harsh lessons The van just wasnt up to scratch, on every occasion i felt let down, they were great salesman as in convincing you to part with money just beyond that i was very unhappy, which is why im writing this review to let other people know what i went through at Direct Commercials
paul from Direct Commercials in response to Van Review
We really do try to offer the best service available when buying a new van. This incident and the one below that was caused by a member of staff who is no longer with us. I appreciate that ultimately its my responsibility but I was unaware of the details of your complaint. We now offer a no quibble warranty that we truly consider to be the best available. Its covered by ourselves as this warranty cannot be purchased from a third party as its so open. I really do not take complaints lightly and these two comments are very upsetting. I would assure anyone, that moving forward, we are happy to address any issues and now have a loan van for customers whilst any work is being carried out. Best regards, Paul (owner).
Direct Commercials are a used van dealership based in Derby and covering the wider Derbyshire area. They stock some of the most popular commercial vehicle makes including Fiat and Citroen and also offer finance packages throughout the range.
Deals in: Vans
Manufacturers: Sells a variety of makes and models
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